Re: Coolant leak in a new TVS RR310. Top Haven TVS Alapuzha unable to solve issue even after 3 month Quote:
Originally Posted by anb
This is the worst situation that a premium customer can get. RR310 is your flagship bike. |
Sorry to hear the unfortunate experience your friend has to go through.
Your points truly nail down the gist of it.
TVS's flagship motorcycle has to wait indefinitely for spares when its manufactured in Hosur, not very far from there, so even a fresh order shouldn't take more than 7 days to reach.
Quite shocked to hear about the ordeal, I have had two RTR180s with manufacturing defects surfacing by the first service itself and in both cases they were resolved with a faulty carb and a faulty cylinder head leaking oil replaced under warranty without anything being said from my side apart from stating the problem at Bharath TVS Bangalore (carb) and Swastik TVS, Ranchi(cylinder head).
But this case truly highlights the diametrically opposite experience one can have across ASCs. TVS has to sort it out as they claim the customers.
Some points :
1. I couldn't notice any reference of a complaint being lodged with TVS customer care. If not please do it ASAP as lack of availability of spares could be due to an issue with either the company or the dealer.
2. If I was in your friend's place I wouldn't have moved the bike out of my location/local service center unless TVS does that for me. This would mean that now TVS is in the loop and I don't suffer because of dealership specific issues.
I would suggest to focus on point 1 first and also important is to keep updating this thread with the progress and TVS's response. I can recall quite a few threads where folks have posted initially but then went incommunicado leaving us in a lurch over what happened and whose fault was it.
Hope you get a resolution soon
Last edited by shancz : 2nd October 2022 at 12:20.
Reason: cmpt
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