Unveiled : The Reality of Interceptor's Puncture
Yesterday we went for a short ride, without a plan or direction, calm, slow ride avoiding the city towards villages in & around Chennai. As we neared home (
some 6-8 Km), the ultimate fear of every Interceptor owner turned true:
Puncture on Rear Tire
Since it was around 4:00 Pm, we were close to home & was very familiar with the place, we were neither
shaken nor stirred Shop 1: Expertise of Puncture Shops
First thing to do was park Interceptor near a shop & walk by to nearby puncture shop (
some 100 meters) & ask him to come & check the bike before touching anything. He inspected the motorcycle, told us "
There's a motorcycle workshop nearby, ask them to remove the wheel & I shall fix the puncture". Told him, I've RSA & will get in touch with them. Told him bye & started pushing the motorcycle. One fortunate (
and little inconvenient) thing about pushing Interceptor is, engage the first gear & release half clutch & voila, you can
walk for miles, just that you need to have strong tendons & ligaments to balance the motorcycle keeping it straight. So it wasn't that difficult
Shop 2: Reality of Puncture Shops
On the way saw another shop & decided to try my luck, however, dismissed it quickly & thought why not inflate & give a try, perhaps if it was a minor puncture the air would hold on reaching home? Alas, on inflating the tire the air was leaking continuously with very much audible sound. I'm positive he would've heard this hissing sound, yet never opened his mouth anything on puncture. This guy made his quick ₹10. We moved on. Asked Wife to take a bus to home & continued my persevering in muscling Interceptor
The RSA Experience
Decided to try RSA; so parked the bike in front of a Church so that the mechanic who might come can identify the spot easily & called up. First thing - No number!! Google rescues to
1800-210-0007.
Attempt 1 - No ring, no tone, phone held to ears for nothing
Attempt 2 - After standard IVR responses (
2 for English & 1 for Emergency Road Assistance), IVR conveyed a message along the lines of "
All our agents are currently unavailable, please hold or try again later"
Attempt 3 - After standard IVR responses, spoke to representative that took 12:48 minutes to convey:
The model & make of the bike, my credentials & my location (
this one part I liked) & finally say the technician would arrive in 1 hour time!!
The RSA Reality
What I could infer was, RE (
and perhaps Honda too) has outsource their
RSA to a company
Europ Assistance India, which seems good to me after visiting their website.
Reality is:
- Technician remove the wheel, visits a nearby puncture shop, fixes it & fits it back to the motorcycle
- The technician charges us for his service
- Owner has to pay for both service + the cost of puncture
Awesome isn't it?
Oh!! I forgot to mention the caveat here is - she was unsure of the technician's fee but sure that he would visit in an hour's time, but the cost of repairing a puncture should be standard for a typical puncture shop. I've to blame the boring CBR that has spoiled me to the core!! It costed me ₹135 for the capital & is still under recovery!!
The Reminisce of CBR 250R
During the eBay days in India, I had bought 30 puncture strips for ₹135 & some 20 of them are preserved safe & 4 of them under CBR's rear seat; I was happy paying ₹5-10 for inflating the tire. I think I've used 3 of them perhaps. And what does it cost to fix a puncture on tubeless tire today? ₹150!! Back to RSA Reality
Told her 1 hour is unacceptable because I could easily walk home by that time; then she says, 1 hour is SLA & the technician MIGHT visit sooner. Thanked her for talking & said firmly I will manage on my own this time.
Story of New Tube
As I was not a fan of fixing tube & always placed my trust in replacing, thought why not simply ride instead of working out the muscles, tendons & ligaments? As I kept riding, found an automotive spare shop; stopped to check if they had a tube; fortunately YES, they even had CEAT tube, but for 100/90-18. He was confident on the fitment on rear tire despite my apprehensions. Told him I might return for a refund or replacement if it doesn't for which he agreed. Paid ₹300 for the tube & continued. This episode is to be continued...
Shop 3: A Honest Puncture Shop
On the way stopped at a third puncture shop where I had learnt a vital lesson. This time, I asked them to fit the tube instead of fixing the puncture. Easy job for them, saves time as well. But this guy was no different, or so I thought? He too initially asked to remove the wheel from a nearby workshop & he'll fix the puncture & he added - As the wheel is equipped with ABS,
it takes a trained mechanic to fix it back at the risk of troubles with ABS. This was a revelation for me as I hadn't thought about this point earlier. Thanked him & continued to ride at the pace of 1st gear
Hell is Where Sinners Go
Reached ASC around 5:45 Pm, went directly to service section & told them about the woes & requested if they can remove the wheel for me.
They said NO as they're nearly closing for the day
Told them, I can leave the bike for them to fix by tomorrow (
as I was sure they're open on Sunday)
They said NO as the puncture shops would not be open on Sunday
How about just replacing the tube? I attempted handing over the tube
They said NO as the puncture shops would not be open still & were accommodating enough asking me to come by Monday
Finally they spilled the beans, 28th & 29th are monthly holiday for small, independent shops as an order by Corporation
Told them, I'll take it by Monday after which they opened JC & I headed home. Meanwhile, ASC confirmed that 100/90-18 tube wouldn't fit the rear tire & asked me to get bare minimum 120/90-18 bare minimum, if not the standard 130/90-18.
Return of The New Tube
Rode back to the same automotive shop & told them to get a replacement or refund; they were kind enough to return ₹300
Enlightenments- Although our experience is not noteworthy, reality is - a puncture can be really a nightmare in the middle of nowhere
- Although RSA claims to send a technician, what's the guarantee that he has the relevant experience?
- Without relevant experience, it's quite possible to lose money both with technician claiming to have fixed the puncture & later fixing issues at ASC
- Let's say the technician claims ₹150 & fixing the standard puncture costs ₹200, ₹350 might sound just 0.1% of the cost of motorcycle; flip side is TIME that costs more than money, especially when one is out of town
- A motorcycle tire puncture consuming hours to fix is totally UNACCEPTABLE for 3.5 Lakhs motorcycle, especially in 2023 AND having 2 different tube sizes for each tires. Either make the size difference negligible or tubeless tires
- Thankfully there's main stand aiding to remove the rear wheel; hopefully there're someone around to aid with muscle support to fix a puncture with front wheel
- Worst part? See the 1st video of 1:21 min at the bottom that says how to remove the rear wheel for 650 twins, but gives just 3 seconds to assemble back. Hopefully there're no complications of ABS as stated by that honest puncture shop guy
- Looking at the 2nd of 14:30 (more realistic) minutes at the bottom, its a little concern removing the rear wheel in the middle of a ride as Interceptor is notoriously known for it's dual furnace exhausts
Dear RE: If you can make 21" & 16" alloy wheels, you can certainly make 18"