I'll share my observations after having used the Vogo platform in Bangalore for around a month last year.
The first time I took a Vogo scooter, I was searching for PG rentals(Zolo) in the vicinity. I'd paid the deposit of 200Rs. 3/4 days ago, made a reservation 2 hours in advance, and also thoughtfully borrowed a helmet from a colleague. I thought I was prepared... until it started raining heavily 20 mins in. Pulled the Vogo over to a nearby cafe, and to my dismay, it wouldn't lock! On a Vogo, turning on the scooter when it is unlocked is as simple as pressing the start button. And I had no intentions of losing the scooter before I'd travelled even 5 kms on it.
Eventually, I got it locked. But after the rain subsided, I had an even bigger problem UNlocking it - a problem that would prove to be a recurring trend.
Customer support proved helpless, and I had to do some quick thinking involving switching Bluetooth on and off on my phone, rapidly pressing some buttons on the scooter whilst holding another, and even using the kick-starter to somehow coerce the Bluetooth-enabled 'box'(as Vogo refers to it on their website) into turning on - all whilst chilled to the bone in a cold November drizzle. I found this Bluetooth chip to be quite the pain, as it can shut off randomly in operation,
cutting the engine even at 30-40km/hr and leaving you stranded in the middle of a junction. That being said, there is some trick that you can use to turn it on again in a very short period of time(I've forgotten now as it's been five months), well before the vehicle rolls to a halt.
There is an option where you can pick a scooter up at one drop zone and drop it off at another close to your destination. I found this to be very useful. There were many drop zones near the PG areas in Maruthi Nagar (BTM Layout), and there was one near every Metro railway station that I had visited. I dropped my scooter off at the Jayanagar Metro station everyday. There were always scooters available there.
Every morning, the Vogo scooters in Maruthi Nagar were only available till a certain time(9:30 or 10AM), after which no
usable scooter will be available at any nearby drop zones - even though they are indicated on the app. There were scooters parked, but on scanning their QR codes the app would say that they are unavailable. They appeared to be reserved for someone, as they were in much better condition(from what I could tell) than the ones that I had been using. The people at the station made no attempts to turn them on or clarify my queries.
Speaking of maintenance of the scooters, they were almost always in poor condition - no mirrors, poor brakes, and I have never seen a Vogo helmet(in a Vogo scooter, that is. They are a ubiquitous sight on the streets, and in fact, my PG mate had one which he was using on Bounce scooters xD). Nearly all of them are low on fuel, but they'll get you to your destination. A couple of the scooters I picked up from the Maruthi Nagar Vogo station had weak
front wheel bearings, which meant it would dive dangerously to a side,
at random, at speeds above 30km/hr. Those were terrifying to drive. On the flip side, there were also a couple of brand new scooters that had done just 300kms(still no mirrors, though), had a half tank of fuel, and had brilliant brakes - I'd keep track of their numbers and take them every time they were available.
Driving around without a helmet wasn't an option for me. I bought a decent full-face helmet for 600Rs at a roadside shop. Carrying it around isn't that painful, and I get to use it even now for pillion riders. Half-helmets, like the Vogo/Bounce ones, were available at just 150Rs.
One of the scooters I'd taken had a puncture, which isn't easily noticeable at first as the scooters are placed on their main stand. I was able to return it and get on another scooter, though, and from that point on I made it part of my routine check when choosing a scooter for my commute - which has the tightest brakes? Fuel? Do both tires have air?
Eventually, I got tired of rushing out in the morning to be able to choose a decent scooter, getting used to the vastly different braking of each scooter(even at low speeds, Bangalore traffic can be difficult to maneuver, and I didn't want to get in any trouble), and worrying about the fuel or any other concerns with the bike.
I booked a Drivezy Activa for the next month of my stay.