Quote:
Originally Posted by surjaonwheelz I've one last free service left, where I'll have to change back to RE synthetic oil then after 5-6 months I'll try Motul |
Well after delaying the last free service, finally got it done last weekend. It turned out be a paid service as I had crossed the grace period! I requested politely, stating I was out of town, they said 'system' doesn't allow it. I hope he meant the the online system!
Odo: 16,834 kms in 3 years and 5 months
I had jotted down the following jobs,
General check-up:
- Battery health
- Rear disc touching brake pads at one point of rotation
- Check spark plugs
- Chain clean & adjust
- Tappet noise and valve adjustments
- Check wheel bearings
- Clean the drain hole in the collar of the fuel tank
New Parts:
- Clutch cable (had a spare with me)
- Air filter
- Oil filter
- Engine oil
Special requests:
- Front brake master cylinder screws - corroded - bought the cover kit
- Intake cover allen bolts - I screwed up one - was not available
- OEM cable ties for clutch n ABS wires - broken over time - cable ties
I usually keep my expectations very low at RE service and ensure to deliver a sparkling clean bike to them and assure them bike is doing good while dropping for service! Atleast, they should return it in the same state.
I dropped the bike on a Saturday morning, I couldn't manage it on a weekday. I was only the 2nd person but as I mentioned valve adjustments they didn't promise same day delivery.
Now it's been 4 years RE has this bike and valve adjustments is a regular job. But I don't know why still their is a reluctance to perform this job at RE service? Even the new J series engine needs valve adjustments!
So it turned out that, whole of Saturday the bike was just standing and the service advisor whom I explained the above tasks on Saturday was on leave on Sunday! My pro-active follow up and calls resulted in a call from the service technician who was working on my bike. I checked with him on the jobs requested and what he has done. Obviously, there was gaps and I addressed it.
As expected,
"Sir, there is no tappet noise, why do want to disturb the settings?" They didn't check the valve settings!
They did regular service with oil change, new air filter. Installed the spare clutch cable I had provided. Everything I requested to check was found ok. They cleaned the the fuel tank hole in front of me and lubed the chain at the time of delivery.
Bill details
Engine oil - 2012
Oil filter - 490
Air filter - 329
Cable ties - 12
Reservoir cover - 52
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Parts: 2,895
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Paid service - 826
Consumables - 217
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Labour: 1,043
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Total = 3,938
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They didn't do much, neither did they charge more; brings me to Shumi's latest video on Why Service is so Terrible?
I'm following that balance of simpler, routine service at RE and complex jobs at FNG. Rest remains upto my DIY skills!
One more point, after dropping my bike for service I visited the RE showroom to enquire about the alloys for interceptor but they had no clue! I think this is the issue with Platinum Auto, Hadapsar, Pune. I heard other RE showrooms had taken orders.
RE needs to streamline the process. It's always the customer who has to follow up on sales, service and spares!

A recent weekend ride before the service
Happy riding,
surjaonwheelz