re: The 1st-gen Royal Enfield Himalayan thread! Hey all, new BHPian here.
I fell in love with the Himalayan when I first saw it in 2016. I kept hearing of problems though, so I put off the purchase decision for a year and setup a recurring deposit to finance it whenever the time was right. Fast forward to March 2018. The money was in the bank and I really wanted a bike, but I also wanted ABS, which the Himalayan doesn't have. All indications are that RE will put off ABS release until the law forces them to. Should I buy something else instead? I test drove both the Himalayan and Duke 390, decided on heart over head, and booked a Himalayan BS4 Granite with the Sleet Explorer Kit from Koramangala Motors in Bangalore.
The delivery was unceremonious. They assigned me the piece sitting in the showroom, the same bike my 4yo daughter had mounted and declared that she liked very much. Two days later they gave me the keys and waved me out of the showroom with nothing more than a handshake. No photograph, cardboard cutout keys, or any other fuss. The Himalayan was mine just like that, 6 km on the odo.
The bike is great. It's louder than I'd have liked, and the shift between first and second gear is clunky, but those are the only complaints I have.
A few days later I figured I should get done with the 500 km run-in and set out for a 100 km ride one night. On the airport highway I found I could barely see the road despite the lights being on. High beam? Still too dark. Turned out the light was aimed far too high, illuminating everything above eye level. I asked the showroom. They said the service centre will fix it during first service. Opinions on Team-BHP and YouTube said the stock lights are generally weak and I should pick up an LED lamp, so I looked around for compatible ones and ordered one from Amazon.
Meanwhile, work started to take its toll and I went from 300 km in the first week to only 439 km at the end of the month when the first service was due. Oh well, might as well get the service done and clock some more km over the weekend.
This Wednesday, 25th April, I handed in my bike to the Koramangala Motors service centre, and had the first of what promises to be a series of unpleasant experiences. My asks:
1. The bike rattles when going over potholes. I suspected a loose spring in the centre stand. The service rep made note of it, but the bike was returned with this problem still present.
2. The rearview mirrors are useless. Could I have the GT ones please? Rep didn't seem to think this was a good idea, but delivered the mirrors anyway. Slightly misaligned so I couldn't actually see behind me, but I went home and fixed that.
3. There was a chip in the paint at two spots on the rear grab handle. I had only noticed after taking delivery. Could RE do something about it? Was I entitled to a replacement if this was damage before delivery? Could they at least paint it, since there was now rust forming? The service rep refused to consider it because the showroom hadn't notified them. Umm, what? When I had asked the showroom earlier about the headlamp angle, they told me to ask the service centre. When leaving the service centre I spotted another rep who had been present at delivery, so I asked him. He said the paint chip was a common problem because of how the bikes are transported to the showroom, and he'd get it painted for me. However, this was not done when I took delivery of the bike. I pointed this out and someone appeared with a can of paint and proceeded to drip it over the seat. There's now a mysterious "Plating" labour charge for Rs 300 on my bill.
4. I gave the service centre the new LED lamp. They tested it before me, confirmed it was working, then said they'd have to replace the switch with the BS3 version which has a manual light switch (BS4 doesn't). Since the LED light had an "angel light" ring (white and orange), that could be connected for DRL and the main lamp to a manual switch. We agreed on using the white DRL light and leaving out the orange.
When I took delivery of the bike, they had installed an extra switch to control the orange DRL. The white DRL wasn't always on, but connected to the parking light on the BS3 switch. The pass light worked when the headlamp was off, but didn't work when on. High beam didn't work at all. I told the rep (a) the extra switch was unnecessary and not agreed upon, and (b) there was clearly a problem with the way this lamp was wired up. The service rep disagreed and said this was how it should work, but because I refused to leave, agreed to remove the extra switch.
The service manager Pramodh was around, so I told him I was uncomfortable with the way the lights were configured. This didn't seem safe for night riding. Pramodh didn't like hearing this. He told me if I cared about safety, I shouldn't use an LED lamp because (a) it's heavy and puts too much weight on the front of the bike, and (b) it will blind oncomers and make the road unsafe. Seriously? The mechanic meanwhile insisted the high/low beam reversal was a fault in the lamp and they couldn't do anything about it.
Being completely unconvinced, I rode over to Gear Gear Motorcycles and met Amruth, the owner. He muttered "idiots" and proceeded to fix the wiring. Koramangala Motors had indeed messed it up when installing the BS3 switch, and instead of acknowledging their error, had blamed me for my choices.
I have to go to them three more times for "free service" to keep my warranty, and I'm already dreading it. Why do these people have such contempt for their customers? A blotch on an otherwise great bike experience, and I'm seriously hoping it's nothing more than a blotch.
The odo hit 450 km when I reached home and the service light is blinking now. Right after a service! Looks like I'll have to take it back to get it switched off. |