Quote:
Originally Posted by Sheel Dear Rohan - Sharing my purchase experience on your thread, Hope its okay
Scanned the entire market prior to purchase and my father wanted a scooter with small dimensions which is easy to maneuver. He has a 6kms round trip every day & almost nothing more.
I really liked the Ray from Yamaha and the dealer was ready to waive at least 2K off (He knows me personally, hence...)
Dad declared that Yamaha isn't very FE, so no go.
And happy to say, that the scoot is doing flawless duty & is the perfect replacement we looked for after the Chetak. |
Congratulations on your purchase and you are most welcome to share your ownership experience on this thread.
I'm surprised that you rejected the Ray only because of its lower FE, even though your usage is very less.
1st free service update :
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Hearing all the horror stories about Honda A.S.S. I was a bit nervous while visiting them for the first free service.
I called them up 1 day in advance and booked a slot for service. I was assigned booking number 1. (It seems I was the only fool who took appointment for servicing, everyone else just walked-in)
I had mentally prepared myself to stand in long queues and chase the service advisors to get my Activa-i serviced.
I left home in the morning at my normal time 8:00 am and reached the Haiku Honda service centre in Jakkasandra (near Koramangala 1st Block) at 8:15 sharp. This is what greeted me at the Honda service centre at 8:15 am on a weekday.
There was not a single soul in sight. The security guard of the service centre also arrived at the same time. The next customer arrived at 8:25 and then the other customers also arrived one by one. Till 9:00 am, there were only 5-6 customers at the service centre.
The service advisor arrived at 8:45 am on a TVS motor cycle. I didn't bother asking him why he doesn't use a Honda 2-wheeler himself. I'm sure he gets asked the same question every day by the Honda customers. (My guess would be that either he doesn't have sufficient faith in Honda vehicles/after sales service or he couldn't wait for the 2 month waiting period)
Anyway, coming back to the service experience. As you might have noticed in the picture above, the parking slots are numbered 1,2,3,4 and so on. The customer who arrives first (that would be me) parks in slot number 1 and the other customers who arrive later park their vehicles sequentially in the next available slot. (Now how difficult is this system to implement for the other companies ?) After this, the security guard hands you the job card to fill up the name, address etc and he puts a number tag on each vehicle. This number tag also follows the same sequence as the parking slot number - meaning the first customer's vehicle gets the number 1 tag.
Till now, there is no rush, no madness, no pushing around, no chasing anybody.
At 8:50 am the service advisors started preparing the job cards and accepting the vehicles for service. (There were at least 2-3 service advisors to attend to 5-6 customers, not a bad ratio I would say) The service advisor was well behaved, asked if there were any issues. He measured the petrol in the tank using a wooden inch scale. The approximate depth (in inches) of petrol was recorded on the job card.
He gave me the receipt, told that the vehicle would be ready by 4:00 pm and that he would give me call as soon as the vehicle is ready. Around 4 pm I received a call from the service centre, mentioning that the vehicle is ready for delivery.
I reached the service centre at 6:00 pm to collect the vehicle. This time I was expected a mess at the service centre - lots of customers waiting for their vehicles etc. But when I reached there, there was not a soul in sight. I got the billing done in 1 minute and collected the vehicle in another 1 minute.
During delivery, another service advisor politely enquired about the mileage I was getting with the scooter. I also struck up a conversation with him and enquired about the AMC.
Finally collected the vehicle and rode off pleasantly surprised with Honda service. The washing was performed well. The engine oil has been changed and the engine feels peppier and even more refined after the service. The indicator buzzer had been fitted. All electricals properly working, no dents or scratches. No petrol stolen.
Based on today's service experience, I would have given them 9 out of 10 if they asked for feedback. My only grouse would be that they took 7-8 hours for the 1st free service, which is actually just a 1 hour job.
Will keep updating the thread with future service updates.
Below is a picture of my fully loaded Activa-i. (I have fitted all the available accessories for it)
Rohan