Although I have received the duke 390 and the purchase procedure is over, I am not able to get over the ordeal and humiliation, I had to meet by
KTM Sarvodaya, Goregaon.
Last week of August I decided to buy duke 390. Visited Goregaon, Sarvodaya and met this charming and well spoken gentleman by the name of Mitra. His responses were quick, confident and dripped of trust and faith. I had a strong feeling that I was doing the right thing. I decided to go with my feeling and seal the deal. One fine lovely morning, Mitra called up and told me that a duke 390 has been allotted to him and he can deliver the motorcycle by 10th September, maximum, opposed to the earlier claim that it will take 20 days for me to receive the motorcycle.
I was quite elated and decided to finish the paper work and pay the remaining balance down payment amount (80%). This was 1st week of September. The rollercoaster ride begins. I tried getting in touch with Sarvodaya KTM on 7th September to confirm my booking and nobody answered the phone.
Same was the case on 8th September. On 9th, I visited the showroom and met a guy by the name of Joy who informed me that the bike is in the godown and he has no idea who has been asked to get the bike to the showroom. I asked him to speak with Mitra who was on leave (most of them are randomly on leave), Mitra did not pick his phone. I asked Joy to speak with Mitra and inform me. Joy did not do so. On 10th, I called up Sarvodaya showroom and asked when can I come to collect my bike and Joy told me by 7 p.m. At 7 p.m on 10th September, I reach the showroom in a rickshaw with my helmet with me and to my shock Mitra tells me that the bike is not here yet and apologised profusely for not communicating with me earlier in the day. He promised me that the bike will be at my place on 11th.
Obviously miffed and humiliated, on my way back I called up Mitra's senior, Mr Sunil Moore, who also apologised and told me that the bike will be delivered on 11th and he will see to it that there is no miscommunication. I felt maybe this was the guy I should have been communicating with. On 11th I am told by Joy that the bike is going through inspection at the showroom and I will have it by 7 p.m. Then by afternoon I get a call from Mr. Moore who informed me that he needs another day to finish inspecting. I blasted him for not keeping his commitment and going back on his promise. I told him that Mitra had told me that the bike will be handed to me on 11th itself. Moore tells me that Mitra told him, that he has had a word with me regarding the delay and I have given him another day. That was a blatant lie. I was super shocked something like this could happen too. My excitement died down instantly. I told him to cancel my booking and refund my money. He kept pleading. I decided to wait for just another day.
12th, I received the bike in the evening but to my shock without registration
![Frustration](https://www.team-bhp.com/forum/images/smilies/Frustration.gif)
. I called up Mitra and he told me that it will be done on 13th since 12th was a Sunday. They handed me the octroi and form 19 to ride the bike without registration. It was a risky move on my part to take custody of the bike which was not registered, since if it was stolen or crashed, my money would be worth nothing since unregistered bike cannot be insured. I still took that chance because I also didn't want to let go of the bike after receiving it with such a struggle. 13th, I called up the showroom and Joy told me that Mitra has gone to procure the registration so it should be at the showroom by evening. Fine, sounded like good news and I was waiting. Again Mr. Moore called me up and told me that Mitra has not got the registration and it will take another day.
On 15th I called up Mr Moore who apologised for not keeping his commitment and told me that there is some fee transaction issue at the R.T.O and he asked me time till 17th. I patiently heard him out and gave him time till 17th. 17th September I called up Mr Moore who told me that the officers are on leave at the R.T.O so it has not happened. He asked me for another day. I was beyond getting angry. I wanted to smash his face in but I couldn't. There was nothing I could do but to let him have his way.
18th the whole day Moore was unavailable and in the evening Mitra called up and asked me to reach Andheri R.T.O to meet his agent for the registration at 7:30. He was supposed to send someone from his dealership to represent my case with the agent. 7:10 I reach the R.T.O and it was closed. I kept calling Mitra up and he never picked my phone, but when I called up the showroom the guy there could call up Mitra and speak to him. The guy from the showroom called me up and said that Mitra wants you to speak to the agent directly and deal with him. The agent hung up the phone on me saying speak to Mitra. Again I was humiliated and my time was wasted. I had to ride through traffic and visarjan to get to the R.T.O but to my disappointment my work was not done.
On 19th, I received my bike's registration and papers and yet again the guys did not hand me my aadhar card and electricity bills which Mitra had promised to return back along with the papers. 20th, I saw them as it was handed to me at my place. Last I spoke to Moore on 17th. 18th, 19th and 20th he had disappeared. Not a single word from him. The man who kept telling me that I should deal with him and not Mitra, had left me to work things out by myself and deal with his newbie team by myself.
It is extremely unfortunate that an international brand like KTM and Bajaj have not learnt the meaning of customer service. Their sales people kept going back on their promises, lying through their teeth, miscommunicating and giving excuses. My KTM's registration was finally done 7 days after handing over the bike to me. It has been a very unfortunate decision to buy a bike like KTM Duke from such irresponsible and novice dealership. Felt like a bunch of college dropouts were given this job of representing KTM.
I have written to info@ktm, Amit Nandi but never got a response back. I have the bike now but my purchase experience will haunt me forever. People receive their investments with joy and excitement. Sarvodaya took that away from me and I can never have it back.
Now I am enjoying the bike, enjoying not having to deal with Mitra or Moore anymore.