1st Free Service experience
I gave my bike for the 1st free service on 11th Aug with 445kms on the ODO. It was given at Popular Bajaj,Bannerghata road.
On the day of buying,I had been told to take an appointment for servicing. I had taken an appointment the day before over phone and was assured that I would be entertained at the assigned time slot. On the day, I reached at 10 am sharp and enquired about my appointment. To my surprise, the appointment had no value. Anyone could walk in at anytime and give his bike for a service.
-The 1st negative impression.
Still I was happy that they took my bike in for service. They then asked to come the next day to take the bike. I refused by saying that I had come 25 kms from Marathalli and I would take the bike the same day itself. They then said they would give it by 6 pm. Again I was unhappy but I said I would wait whatsoever time it takes. They then agreed to complete ASAP and wrote down in the job-sheet that the 'Customer is waiting'.
-1st +ve impression.
They then gave me an estimate of Rs.530 for a 'FREE' service. I protested to which they said that engine oil and consumables are charged from customer. I had to relent.
The break-up was:
Engine oil(Bajaj DTSi-10000, 1L) - Rs.380(I used to fill up Catrol for Rs.240/L in my old P150 and was very happy for the next 2k kms).
Consumables- Rs.75(Asked the service in charge guy what were the consumables and he was clueless. He could only mutter-Grease).
Additives- Rs 75(Again no idea what it was. He could only say that it was added to the fuel for smooth engine functioning).
- 2nd negative impression.
My jobsheet also mentioned that there was some plastic vibrations coming from the tank extensions as reported by me. They started the work by 11 am. The bike was taken and the chain was cleaned with a rag. Then it was sprayed with the chain lube. All this before a water wash(is it right?).
- 3rd negative impression.
Then they drained the oil and put a plastic mug full of new oil(not even from a sealed bottle).
- 4th negative impression.
The bike then went in for water wash and was back after a long time. By then it was 12:45 pm. They did a small test run inside their campus. They then said the bike was ready to be taken after payment was made. I went to the payment counter and gave my debit card. Their card machine didn't work. I then had to walk down to the nearest ATM to bring some cash and then made the payment.
- 5th negative impression.
Once done with the payment, I went to my bike and just overlooked the work. I enquired about the vibration issue and they replied that it was taken care of. Upon looking around, I found there was mud and grime sticking at several places and the silencer was very dirty on the underside. I decided not to make an issue and would clean it myself.
- 6th negative impression.
While checking everything, I found that the oil level was about 3mm below the MIN level
. I was furious. I immediately called the service in charge and asked for an explanation for it. To this he replied that the oil level would increase once the engine runs and the oil circulates(is it true as I don't know about it? Correct me if I wrong).
I argued that the bike had run a bit during trial run and the oil shouldn't be below the MIN mark. The argument escalated and they said they would drain the oil to show me the quantity of oil used. After draining, it was found that the oil was slightly more than 800 ML. They then started justifying by saying that some oil goes into the oil filter and some pump which won't be drained out(again is it true?). To this I argued that when we change the oil, some old would be remaining in the GB according to their theory, which is not at all good. They were speechless.
Finally they topped up the drained oil with some more oil to make it a full 1L and then put it in the GB.
- Umpteen negative impressions.
Finally on riding out of the showroom, I found that the vibrations was unaddressed.