Exceptional Customer Service - Roger Motors Rewind to 2015 - Quote:
Originally Posted by vrprabhu ..... Purchased it after going through your review - the detachable pressure gauge is good feature.
....
Auto cut off feature is great. |
The pump = peace of mind for last 4+ years  .
In fact, filling air from fuel station was a distant memory, as the pump was took care of the work and ensured timely topping up (zero maintenance required on the pump, in fact) and was very convenient.
A couple of friends / neighbours had borrowed it and had helped a few to inflate their flat tyres so as to help them reach nearby puncture repair shop. People are unable to believe that such a small pump can do the job - they all picture the air filling device in fuel station as the one capable of doing the duty!!
On a balmy Sunday morning last month, started the regular chore of washing the car & bike and topping up air. Surprisingly, the digital gauge was stuck at 0.00 and pump didn't operate.
Even though the two year warranty was long complete, thought will get in touch with the manufacturers - Roger Car Accessories, Rajkot.
Pleasantly surprised by their reaction - they told me to check if the unit functions with the digital gauge removed (it didn't) and courier it to them for check / repair. I couriered it to them.
Within a couple of days of shipping, got a call from them stating that since the model is old and is not covered under warranty, they will send me a replacement unit as a goodwill gesture - even though it was not covered in the warranty!
The new unit came last week and is working like a charm. Amazing experience!!
Last edited by vrprabhu : 2nd March 2020 at 17:57.
Reason: Inadvertently got posted before completing the post!
|