III Service. July 9, 2011.
Or the last of the free services. Sniff.
Or Grease Lightning. Why ? Read on, me mates.
With the odo reading at 10,153 Klicks I drove into the Toyota ASC this morning. And I have this uneasy feeling whenever I visit any ASC. Today was no different.
Appointment was booked in advance. Even after booking the appointment in advance I get a call reminding me that 'my' service was due. A sweet young (?) voice called me up and said - " Sir, your service is due..." When I went "Aiyyo", she mentioned in rashtra bhasha - " Aapka gaadi ka service ka time ho gaya..." I let out a sigh of relief and reminded her that I had already booked an appointment.
And yesterday I was again reminded about my date with the ASC.
But I was fairly impressed.
Landed up at 9.30 am. The moment I drove in - in a flash a Service Advisor slipped in with the job card all ready and all issues to be noted. The issues were - nothing at all. But I reminded them of all the things to be routinely done:
- Engine oil and filter change.
- Tyre rotation. I wanted only 4 wheel rotation not a 5 wheel rotation.
- Prop shaft greasing and shaft bolts/nuts tightening.
- Brakes cleaning.
- Full body wash and engine air blown after wash.
Made it clear to the SA that I would be present throughout on the shop floor.
Car was taken in at 10.30 am. Placed in the bay at 10.48 am. Was out after billing at 1.30 pm.
Quite efficient.
But was it truly smooth ? No, not really. At least on one point on the shop floor. Had a major argument on the greasing of the propellor shafts and had to educate the Johnnies there which came as a major surpise to me.
Will discuss this with the snaps.
But then allow the snaps speak for themselves.
Admiral arrives at the bay:
Brakes opened and sprayed with 'Brake Cleaner' spray.
Oil changed along with fuel filter. The engine drinks 6.5 Lts of E oil.
Tyres rotated. 4 wheels only. The two rear tyres which moved to the front were balanced. Air filter removed and cleaned.
Then came the issue of greasing the propeller shaft. The techies knew nothing, the supervisor came and mentioned 'not required'. I raised my voice the SA came and tried to mumble something. The AM Service came in and knew nothing and mentioned that there are no nipples in the prop shaft.
I had enough and asked the Admiral to be raised further up. Yanked all present under the vehicle and showed them 6 nipples in all on the forward and rear propeller shafts. 3 external and 3 internally placed.
On the rear prop shaft:
On the forward prop shafts:
Incidentally the propeller shafts have to be greased and bolts tightened every 10K KMs or greasing within 24 hours if the vehicle is ever submerged during OTRs etc.
They then ran for their lives searching for a grease gun. Which was malfunctioning. It was decided to place Admiral for washing first and later bring it in again by which time the grease gun would be fixed.
And the washing. Boy did they now take special care. The scrubbed the underbody well. Ensured that the radiator was washed well from the grill side. The engine was blow dried too. Took a long time. But well worth it.
Brought it back after the wash on the shop floor, where the grease gun was by now in a working condition. And by now the Head-Technical all red faced was around to push the grease in himself. And he did.
Everything else completed, billed and drove out at 1.30 pm.
Total bill: Rs 2267/-.
With a few reminders inside of the service:
Checked under/bahar - all seems fine:
One item they missed putting back after the wash - The Hazard Triangle Box. Realised that on reaching home and setting back the vehicle with the items removed.
Thundering typhoons !
Phoned all concerned and till the time of going to the press they were still searching. I think its just a case of genuinely misplacing it rather than a case of pinching it.
Overall quite happy with the servicing but for the two abberations. All said and done Toyota service is truly superior.
And now I await a call from a PYT (assumption !) asking me sweetly, in terrible English - "Sir, you came for servicing how it is running now ?"
I fervently hope the LoH doesn't pick up the phone when it rings !