I have completed approximately 11,400 km to date and, with a 2000 km roadtrip on the anvil, thought maybe I should do the first year service earlier than normal.
Booked an appointment at BU Bhandari whose service station is at Wakad on the Mumbai-Pune highway, next to Garve Hyundai and opposite Hotel Sayaji. I had called them and they said I could only get an appointment after Diwali and then agreed to one on Saturday. Tried my luck online and they gave me a slot on Thursday, the one I wanted
![Clapping](https://www.team-bhp.com/forum/images/smilies/Clapping.gif)
. It pays to do stuff online, see?
Anyway, I got there this morning a little before time. There weren't any service advisors around but some staff there were extremely polite, asked me to wait in the customer area and assured me that someone would be along shortly. I had company so I didn't mind. A couple of other customers- a Polo involved in an accident of some sort and an old Jetta- pulled up and joined me in the waiting area.
At 9.30 a couple of service advisors showed up. So far so good, I thought, now let's see how they handle the queue (I had an appointment for 9.30 PLUS I was first to arrive). No need to worry- one of the early arriver staff told the SA something and he approached me first. I was impressed. He also made it a point to check with the other waiting customers what time their appointments were (one was around the same time, the accident case was a last-minute phone-in).
I told him what I wanted and the SA (Anil) heard me out patiently then suggested that I NOT do the full service right away but wait till 1 year/15,000 km had actually elapsed. Must admit it was rather surprising. I asked him why and he explained that most of the parts replaced (air filter, oil filter, plus engine oil and some other stuff) probably had 40% of their lives remaining. I told him I had no problem with that but wanted to know my car would not break down suddenly on a remote section of the NH4.
He said he understood that perfectly and would be glad to do a "general checkup" and check that the wheels, tyres, engine were all right while also checking all fluids (oil, coolant, etc.) and ensuring any shortfall topped up. I asked him how much it was cost and he said 350. Plus if engine oil were topped up, say another 250 odd. I thought that was a steal and told him to go ahead.
They had offered me a free pick up and drop which I had declined earlier but now I asked for the drop off at my office. He told me he's need to check and later on said it was possible but at a cost of 150/- I declined and said I would pick it up myself. The only sore point in the whole experience- they could have dropped it off. It was a 10 minute drive and I would have probably dropped the guy back at the shop if he'd asked!
They finally billed me just 165 (150 for the general check up plus tax)- no fluid top-ups required and my vehicle pronounced in general good health.
No complaints at all. The service advisor was incredibly helpful, knowledgeable and attentive: even my non-petrolhead car pool buddy was impressed by the service. Consider that my custom fetched them just 165 (an average service costs about 8-10K) and they treated me just as well as they did anybody there. It seems the staff is trained to treat customers as lifetime prospects, which is heartening.
Small price to pay- quite literally- for peace of mind. I was especially worried about the oilguzzling the VW engines are notorious for. Specifically asked and they said the level was fine and so was the quality. They even washed my car nicely in the bargain.
Overall a very pleasant experience, hopefully a harbinger of things to come. Will be back in January for the annual service.
PS>> I realise that hardcore petrolheads will be amused by the fact that I seem to be incapable of checking own oil and coolant levels and paying someone else for this. Rightly so, but I am risk-averse to the point of frustration most times
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