On 11th of June, I got a mailer from FIAT that they have arranged a Free Monsoon Checkup camp from 13th to 15th June.
Below is the mail
Two days later Vecto Motors also called me and informed me of this.
I told them that I would be coming on the Sunday. But I had decided to go there only if anything else doesn't come up.
Vecto motors also informed me about a new service centre that they have opened on Mysore road. This was interesting to me as its close to my home than the existing one on Hosur Road.
I didn't have any major things in the first half of Sunday, so I decided to attend this.
I got up early and left my home at 08:45 and reached the service centre at 09:00. I was the first guy to reach there and hence my car was taken in immediately.
I was told that It would take an hour's time and I decided to wait. It also gave me an opportunity check the new service station.
The new service centre is more spacious but nothing premium about it.
Just at the entrance, there are two small buildings-one looked like a staff room and another was empty.
The main service area had nine service bays inside and one quick-check bay outside.
At the far end there was a warranty room(wonder what it is for), store room, and another room.
The reception area has a reception desk, 4 service adviser desks and two other cabins.
They have an AC customer lounge with two sofas and a TV. I was just watching the highlights of the Previous night's FIFA world cup matches. From this Lounge, there was a window through which we can watch the service bays.
I was served some cold juice and snacks while waiting in the lounge
Refreshments.
Behind the service bays, on one side there is a 5-bay Body shop and on other side there is the washing area.
The usual checks were performed which took 30 minutes. Frankly I was not even bothered about it as my vehicle was recently serviced. Also there were no complaints/issues. I was only there to get a water wash and also to check out the facility.
After this, as soon as my vehicle entered the washing area, there was some problem with the centre pit. Some water block I guess (Its a new facility and so it's understandable). Masons were called and they were working on it. So the washing was done outside this pit and hence there was no possibility of washing the under-body.
By the time they could sort out these issues and wash my car they took another 75minutes.
Later they gave me a list of checks performed and also a 20% off on labor coupon valid till September 15th. They also gave me a Vecto motors coffee mug neatly gift-wrapped. The CRM lady told me that it was because I was the first customer for the camp (I thought they give it to everybody).
The early bird prize!
By the time I had finished, three to four other cars also came in and were waiting.
They took a photograph while handing over the gift to me and I drove out...All in all it took 2 hours.
The only thing that mattered to me was that I had a service centre close to my home now.