I got the car serviced from Shreenath Hyundai, Rajkot on January 22nd, 2011. This was the car's first paid service. I wanted to wait for two weeks and see how the car was behaving after the service before writing this report(whether the concerns raised were solved or not).
January 20, 2011 - Booked a service with Shreenath Rajkot for 22nd, was asked to reach there by 09:30 AM. Also booked an appointment with an eye specialist in Rajkot, as my Dad was a probable Glaucoma suspect and some tests needed to be done on his eye.
January 22nd 2011, 05:30 AM, drive along with my dad to Rajkot. It normally takes three hours to reach Rajkot from veraval. But kept a cushion of one hour to drive slow and cautiously( in case the steering malfunctions enroute)
09:15 AM : reach Rajkot without any trouble(Shreenath Hyundai, Rajkot is on the highway just before entering Rajkot). Met up with an SA over there and tell him of the issues faced - Brake noise, rattles from some door panels( I did not tell them of a the buzzing sound from the dashboard, the one for which those jokers from Om Hyundai, JND opened up and wrecked the entire central console in the dashboard), rattle from the front passenger's seat and paid service. I told them specifically to check the brake pads for signs of uneven wear and to check for the brake noise problem in the car. I told them that the brake pads had been changed thrice in the car by the jokers in Om Hyundai, Junagadh over the past pone year, the shock was quite evident on their faces.
As many of you may be aware, we have filed a case in the consumer court against Om Hyundai, Junagadh and HMIL for recurrence of steering rattle in the car( inspite of numerous visits to their "authorised" workshop in Junagadh),complete lack of response when the EPS malfunctioned and the purposeful(revenge driven) damage caused to the car by those jokers at Om Hyundai Junagadh( including water leakage from the rear glass). Since we did not want to drag Shreenath Hyundai into this mess, we let the steering rattle complaint left as it is and did not tell the SA to check for it.
If and when the need arises, this steering rattle would have to be proven in court and it is very much there and much
louder than before( the jokers from Hyundai first called the same rattle as steering rattle first, did all sorts of circus to get rid of the noise, then the great WM from Junagadh called it suspension noise and then finally dashboard rattle and then stopped responding.). The other issues like purposeful damage caused to the car and leakage from the rear glass is quite evident.
09:40 AM: The repair order ( or whatever it is called ) was printed out and given to me and was told that the car would be ready by 04:30 PM. So left the workshop with Dad for the eye hospital.
Got the test done and thankfully all tests showed that my dad doesn't have Glaucoma, though the doctor advised to get the tests done again after six months to eliminate any further doubt. So I was quite happy.
02:00 PM : Back at a restaurant near the workshop. Had lunch there and reach the workshop at around 2:45 PM. The car was still being worked upon. So we waited.
04:20 PM : The car was brought out to the parking after washing for delivery.
By 4:45, we paid off the bill and left for Veraval( copy of the bill attached)
On the drive back back to Veraval, I noticed the car had become much more responsive, the pick up had improved, the clutch , brake and accelerator pedals were feeling much more smoother and crisper - This was something I had never noticed or felt during the three services with Om Hyundai, Junagadh. It proved my suspicions right that all that those idiots in Junagadh did during the services was change the fluids, they never checked anything in the name of "general check up".
There was also an old issue( which I had felt was a valid complaint then), there was this strange vibration that used to come from the clutch pedal, when it was pointed to those idiots at Om Hyundai, Junagadh during one of the service visits, they has said it is normal. Now after getting the car serviced at Shreenath, Rajkot, that vibration has gone. All rattles from door panels were eliminated( including, to my pleasant surprise, the supposed dashboard buzzing noise).
Now two weeks later(after servicing from Shreenath Hyundai Rajkot), observations are as below
1. Brake noise - Eliminated
2. Rattle from door panels - Eliminated( including dashboard buzzing noise)
3. Rattle from the front passenger seat- Eliminated
4. The car is much smoother and responsive, pedals too are much smoother. In the last two fillings, I got an average of 16.8( city + highway) and 14.1( in city) - A.C on all the time.
Thumbs up to Shreenath Hyundai, Rajkot
![Thumbs Up](https://www.team-bhp.com/forum/images/smilies/thumbs up.png)
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Now this proves :
1. Those idiots in Om Hyundai were doing something awfully wrong which resulted in the recurrence of the brake noise issue. That they were truly incompetent in solving the issues.
2. The car is now being driven on the same roads as before. Dust, as pointed out by them to be one of the reasons for the brake noise, was certainly not the cause of the brake noise
3. The new found smoothness in the car's behaviour and pedals after servicing from Shreenath Hyundai, Rajkot proves that those Om Hyundai jokers were never actually " servicing" the car. They were only changing the fluids and that as per them meant servicing a car. They never carried out a check up or tune up of the car during its services
Flashback
Flashback to last week of November 2010 , after the jokers in Om Hyundai, Junagadh had wrecked central console in the dashboard, put scratches on the steering wheel, hatch door and fitted the rear glass so poorly that water was leaking into the cabin from the rear glass, I thought of going to another workshop in Rajkot to try and talk to them about the issues in the car. So, during a personal visit to Rajkot I dropped in at Shreenath Hyundai just find out an estimate of repairs for the damage, which included replacement of the plastics in the central console, the silver insert on the steering wheel and the passenger seatbelt display unit. I also wanted to enquire about the cost of removing and refitting the rear glass and painting the scratches on the hatch door.
To my pleasant surprise, I found that the Works Manager was the same person who was there in Shreenath, Hyundai when we used to have an Accent and used to get the car serviced there till 2006. He is quite polite and down to earth, unlike the great "owner" WM at Om Hyundai, Junagadh. I told him of the issues we faced with Om Hyundai, Junagadh and he said that all the issues would be addressed but that the car would have to be left for a day. I obviously would have had to pay for the repairs. I told him that when I get the car for its next service, I would think of leaving the car there.Later I came to know that the cost of repairs would be in tune of Rs 10,000+. We were just contemplating whether to get the car repaired or go to court over the issue when the EPS malfunctioned on December 17, 2010. This malfunction, coupled by
1. Complete lack of response from Hyundai's side about the comprehensive report about Om Hyundai's "greatness" and the issues faced with the car since its first service.
2. Absolute lack of sense and sensitivity shown by those Hyundai greats when the EPS malfunction issue was pointed the them,
forced us to got the consumer court against Om Hyundai and HMIL.
Conclusions/Reflections
Now, I have come to know why the RO is reluctant to take action Om Hyundai Junagadh. They probably painted a bleak picture of us in front of the company, if at all an enquiry came from above( That I am a jhik jhik wala and a paagal). Now that one of the long pending issues with car has been solved( brake noise issue - after people from Shreenath hyundai worked on the car), who is the paagal and jhik jhik wala? Those RO people fully know how good Om Hyundai really is, but when these RO wallahs get royally entertained by the Junagadh workshop, why would one take action against them? Such people who do no do their duty honestly disgust me
![Frustration](https://www.team-bhp.com/forum/images/smilies/Frustration.gif)
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I also came to know of many Hyundai owners in Veraval and adjoining areas who do not take the car to Junagadh for servicing, rather they drive double the distance to Rajkot to get their car serviced. Hyundai should be ashamed of calling Om Hyundai as one its "authorised" service stations. I am mapping out the route for you all to see( in green). Junagadh falls exactly in the centre of the highway between Veraval and Rajkot.
Meanwhile, I waxed the car and took it out for a drive along the sea shore. In one of the pictures, you can see Somnath temple in the back ground.
A bit OT, but quite near to this place, there is a Marine police station in which six Somalis are locked up. Theirs is an amazing story of survival. They were fishermen who drifted to the Veraval coast after pirates looted them and destroyed the engine
ICG vessels rescue Somali fishermen distressed at sea
As for the case, well Hyundai( OM Hyundai JND, RO A'bad and their factory/HQ in Tamil Nadu) were supposed to reply to the legal notice by February 01, 2011.