[S_U_N]

@skanchan: I am glad that things have moved forward for you now.
I have advised many not to buy Hyundai after reports from you and others on this thread.

To add to Sohail's suggestion: While recording, see if you can enable date/ time stamp on the video. Also include the number plate of the vehicle and include some service center guys in the video footage.

[skanchan95]

Here's what happened yesterday.

Reached Junagadh at 2 PM, picked up our lawyer from the Junagadh court and went straight to leave the car at Om Hyundai, Junagadh( as per the court order).

At the workshop, one of the Service Advisors, came up to us as soon as we parked the car. Customary greetings were exchanged and we were told to sit while he went about his business of noting down the car's mileage, checking of scratches etc. In the meantime, Our lawyer asked a guy at the reception, "where is the Works Manager?". The guy initially tried to dodge answering him, but eventually answered that the service advisor(who met us) has been told everything and he will take care of everything. I again went outside and even pointed out the scratches the car has, so that they note down each & every scratch on the Job Sheet. He then asked apart from the steering issues, were there any other complaints? I said another rattle( like a "thud thud" sound") had developed from the front left side.

I made it clear to him that all work(which includes steering rack replacement) are to be done on the car only after the company appointed engineer comes to inspect the car, for which our presence is required. He said he will call me in advance so that I could be there when the engineer comes to inspect the car. Signed the job sheet and we were preparing to leave when I told him that last time's damage work must not be repeated and that thanks to their work, the hatch door has started to rust. To which he told(politely), whatever the engineer decides on the issues, they will work on it and that they won't give me another chance to complain. Shook hands & left.

Now all we can do is wait for the company appointed engineer(or a team) to come.

In all this, what appalled me the most was the absence of the works Manager, the same guy who changed his colours like a chameleon on the steering rattle issue.!!! The way in which the guy at the reception was trying to avoid answering when questioned about WM was fishy.

Such an important issue and that too when the workshop was was informed that the car is coming after 2 PM, the guy goes MIA. That too when during a previous e-mail exchange with the Ahmedabad RO, the APSM was keen to be in Junagadh when I was to leave the car there. Due to it being a legal issue and for him to check with their lawyer, his trip was cancelled . The point is that a person sitting in Ahmedabad is keen to come down to Junagadh(more than 300 kms drive) but a fellow who is sitting in Junagadh and is supposedly responsible for the workshop's service division was missing. Such a sense of responsibility the Works Manager has!!!!!

Here's brief timeline of the car's troubled history:

September 2009: The car is delivered to us.

October 2009: Steering rattle issue is noted and pointed out for the first time.

March 2010: Urethane pad & yoke spring installed in the steering assembly.

April 2010: Steering rack changed.

May 2010: Steering rack opened again, tightened.

<Between May & June, the car visited the workshop many times for the same issue, including attempt to apply some magnetic grease to fix the issue>

July 2010: Steering rack & tie rod assy changed(second time)

September 2010: Mondo India engineer visits Junagadh. Installs some new yoke spring or something and says issue has been solved.

September 2010: WM of Om Hyundai, Junagadh drives down to our house to check the issue again. He accepts is steering rattle noise and leaves. Next day, changes his colors like a chameleon and said he could not hear any noise.

September 2010: semi-functional defogger issue pointed out, which they reused to accept. Had to prove it to them with photographs that only top half of the defogger was working.

September 2010: People from Hyundai visit us. Details here:http://www.team-bhp.com/forum/long-t...ml#post2091054)

October 2010: Car visits the Junagadh workshop. Car damged by them Details in this post: http://www.team-bhp.com/forum/long-t...ml#post2107001)

November 2010: Detailed report(which included a file, photographs and a CD) on the issues faced and the damage done to the car by the Junagadh workshop sent to Hyundai offices in Ahmedabd, Mumbai, New Delhi and TN)

<No response received whatsover from Hyundai>

December 2010: EPS malfunctions twice in the car.

January 2011: Case against Hyundai filed in the Junagadh consumer court.

April 2012: After court order, the car is left at Om Hyundai, Junagadh's workshop for inspection by company engineer.

Take note, it took a court order to make Hyundai send its company engineers to have a look at the car ( 1 year & 7 months after sending my report to Hyundai, way back in November 2010)!!!!!!

[sagarpadaki]

An update from my side too. I had mentioned that the dealership will be getting a new rack ie the rack of the face lifted I20 to solve the issue.

Today got to know that they have ordered the old part only and not the new part. The reason is to fit the new rack even the steering column has to be changed to the new I20 . If not the two parts won't match. So I will be getting the same steering rack which was in the production batch of my car ie June 10. I dunno whether to be happy or sad. The part s supposedly to come by Saturday. Lets see

[skanchan95]

Originally Posted by sagarpadaki

The reason is to fit the new rack even the steering column has to be changed to the new I20 . If not the two parts won't match. So I will be getting the same steering rack which was in the production batch of my car ie June 10. I dunno whether to be happy or sad. The part s supposedly to come by Saturday. Lets see

That's odd. I was told that the new facelifted i20 steering rack(only)will be going into my i20. The reason being that as per them, the new i20's steering rack is rattle free and that it will be installed in my car.

Be warned though, the second steering rack that was changed in my car was in July 2010. At that time, I was told that the rack was the one going into BSIV facelifted i20s(your model) and it would be rattle free. You know what happened later and today what is the situation today.

Please double check with them before proceeding. Till now, they have not mentioned any steering column change to me( only steering rack change). It will be helpful for me too if that's the case. If the need arises, you may mention my case to them and that the new steering rack(only) from facelifted i20 will be installed in my i20.

Please update how things pan out on Saturday or when you take the car to the workshop for the rack change.

[sagarpadaki]

Originally Posted by skanchan95

That's odd. I was told that the new facelifted i20 steering rack(only)will be going into my i20. The reason being that as per them, the new i20's steering rack is rattle free and that it will be installed in my car.

Be warned though, the second steering rack that was changed in my car was in July 2010. At that time, I was told that the rack was the one going into BSIV facelifted i20s(your model) and it would be rattle free. You know what happened later and today what is the situation today.

Please double check with them before proceeding. Till now, they have not mentioned any steering column change to me( only steering rack change). It will be helpful for me too if that's the case. If the need arises, you may mention my case to them and that the new steering rack(only) from facelifted i20 will be installed in my i20.

Please update how things pan out on Saturday or when you take the car to the workshop for the rack change.

Yes will keep track of the things. You also note down the part number of your steering rack.so that we can compare after the change has been done.

[skanchan95]

Update:
Date of car inspection by company engineer has been set on Friday, April 27th. In this case, the company is sending its APSM from Hyundai RO, Ahmedabad to inspect the car.

[skanchan95]

D-day, April 27, 2012

We( me & dad) reached the workshop at around 11 AM with our lawyer in a borrowed Santro(from Veraval) (which was poorly maintained and had a non-functional A/C). Driving into the parking area, I must admit that I wasn't really sure what to expect. On one side, there was this ugly past of me being called what not by them and on the other side there was a slim hope that may be, just may be, things will finally work out nicely.

Met and said hello to the APSM, Hyundai West II RO, Ahmedabad(who was there to carry oversee the work being done on the car) and Works Manager, Om Hyundai, Junagadh. It could have been so easy for me to let rip the anger which I had supressed for the issues and the insults I had to face, but I decided to let it go and try co-operating with them. I informed the WM that the Santro in which we came, its A/C was non-functional( no cooling) and it needs to be checked. They took it in to the workshop.

Meanwhile, our i20 was brought out and I went along for a TD( with the APSM, WM and a mechanic). The mechanic drove the car and the car was taken to a rough patch of road. I was skeptical and feeling a bit awkward sitting in the car with them because they were the same fellows who had said no sound could be heard and that I was "hearing" things . I chose to keep quiet again as it was already informed to them what the problem was with videographic proof. I wanted to see what their reaction was.

The TD was over soon and the car was taken in to the workshop to replace the steering rack. After a while, I went inside to see the process which I had seen so many times in the past. The wheels being dismounted, suspension/steering rack etc opened. The old steering rack was removed and new steering rack installed. They also had to change addition parts( probably related to the suspension), details of which I will get when the bill is generated.

There was no gas in the Santro's A/C system and it had to be refilled. By the time this was done, it was time for lunch. We left the workshop in the Santro for lunch.

Came back after lunch to find our i20's steering column being opened and being worked upon. They were working hard on it, as 2-3 mechanics sat around working on it overseen by the WM and the APSM.

Our i20(next to the blue Santro). View from the Customer Lounge.


In the meantime,. we asked the WM what about the rusting that had started on the hatch door( where all those scratches had been made). He told that he will take care of the issue and have it repaired.

Working on and refitting the steering column took quite some time and the car was ready for a TD at around 4:30 PM. I drove the car this time on the same patch of road. While turning the steering wheel to make a turn, it was making a whirring noise. The steering rattle sound seemed to have disappeared, but there was a plastic like rattle that seemed to coming from somewhere the steering column ( as if two plastic parts were hitting each other). TD was over and they took the car inside again check the whirring noise and the plastic like rattle. Again the steering column was opened and they started working on it again.

After may be an hour, the car was ready for another TD. This time, the whirring sound had disappeared but the plastic rattle still seemed to be there. They seemed unsure where the rattle was coming from but decided to check again by opening the steering column again. An additional problem which I noticed was the airbag warning light had come on in the speedometer console. They even started looking under the front diver's side wheel to see if the problem could be found out. It was already 6: 30 PM and was getting late. They continued working on to and took the car out for a TD , came back & declared that the rattle too had been taken care of but the airbag warning light issue, they were trying to figure out. AS per them , it was probably a loose cable .They were trying to connect G-Scan to see what the problem was. The APSM turned towards us apologetically saying the car will have to be left for a a day to see what the airbag problem was.

We said ok, keep the car, get the issue sorted out and do the necessary repairs to the hatch door. It was time for the car's service and I had additional list of work/checkup which I had originally intended to get done in the Rajkot workshop. But being a bit impressed with their hard work & commitment in trying to solve the steering issue and with a hope that this time they will do the work that has been said to them properly, we left saying that I would send a the list of work to be done by e-mail(which was sent today morning). Left the workshop in the Santro, A/C worked fine all along the way( and was working fine this morning). We will be getting our i20 back after whatever work that has been informed to them is done fully.

Conclusion: Happy that they showed commitment & resolve to address the issue. They were polite, co-operative and willing to listen. They did indeed worked hard on the car and from their body language , it was evident that they wanted to address the issue from their heart. Thankful to the APSM for being there and working equally hard on the car.

We gave them this once chance for redemption, for setting right that was done wrong and may to be prove that they have improved and are better than they were two years ago.

While some may think it is stupid & suicidal of me to leave the car there, knowing what happened with the car there last time. But sometimes, people who are known to be big goof ups, come out with flying colours once little faith is shown in them. Now the ball is in their court, how they go about doing their job on the car. If they do all work properly, I will be happy and the car will itself become an advertisement that those guys have improved. If they goof up again, well, God help them then.

Whether the steering rattle issue has been take care of permanently, only time will tell. Reg. what all parts were replaced and what work was done on the car ,the entire picture will be clear when I get the car back. But I have renewed hope that it will *stay fixed* this time and I certainly appreciate the hard work and commitment shown by them .

[sagarpadaki]

Today was a day at work shop for my car too. But there was no outcome from it.

The replacement steering rack had come and we had left the car today morning for the replacement. The sa called today afternoon saying even after rack change the noise is there so they have put back the old rack and have ordered a new steering column. According to him this is what the regional office has told them to do,ie ,to check which part is the culprit for the noise. So there are three main components
1. The steering column with the Eps motor.
2. The universal
3. The steering rack.

The universal connects the column to the rack. At the end of the universal is the yoke spring assembly which is usually changed every time.
So now once the steering column arrives they will try out the different combination of the above three. Hopefully solving the problem.have to leave the car again the next week. Will update once any development happens

[skanchan95]

Got the car back yesterday. The replacements done to address the steering rattle issue were steering column & steering rack and another part related to the steering as detailed below


The front & rear shock absorbers were changed under warranty.

As of now, the steering rattle has gone away. But I need to wait and see how the new parts respond to 2-3 months of driving. The airbag light on the speedometer cluster( as mentioned in my preceeding post) was traced to a loose cable and rectified.

Apart from these, there were other issues which needed work
1. Hatch door scratches & rust- Repaired FoC. Rear glass was removed, scratches/rust repaired/re-painted and glass refitted. Re-paint work is not perfect but is satisfactory. There is no mismatch in paint nor any haziness can be seen, minor imperfections are there. My rating : 7.5/10


2. Speedometer Cluster dust - Speedmeter was cleaned and refitted. As per the WM, this time enough has been done to ensure dust does not creep inside again. Let's see how this too copes up to regular usage. My rating : Need to wait.

3. Driver's door scratch - some stupid buffoon( possibly a biker) had scratched the driver's door when the car was parked outside a hospital in Rajkot in February. The door was painted and again, it is not perfect( I guess it is expected). Unless one looks at it very closely,one can't make out that 's been re-painted. Again no paint mismatch, slight haziness is there, but again can't be made out unless one looks at it very closely. My rating : 7.5/10

4. Paid Service - Regular Service, which needed fluid changes and other jobs related to service. Engine has become smooth and more responsive/ My rating : 9/10



5. Rear brake drums rusting - the drums had started to rust and had asked them to re-paint it. My rating : 9/10


6. Scratches on Alloy wheel rims- As per the WM, eventhough , they did not have the guidelines to repaint alloy wheel rims, he got the scratches repaired & repainted. I can't make out now(after the repaint) where the sratches were on the rims. My Rating : 8.5/10

7. Bonnet Holder - The rubber clip where the bonnet stand would stay had become loose causing the bonnet stand to hang loose . The clip was replaced. My Rating : 10/10

8. A/c general check up- cabin air filter cleaned and a/c check up done. My Rating : 9/10

9. Front bumper misalignment- A day-dreaming kamikaze biker literally dove into the bumper causing the inner clips holding it to break and the bumper to pop out. It just would not go back in. This is how it looked before:


After repairs:

Since the clip had broken from inside and could the bumper could not be simply pushed back into place, they did something from the inside to put it back in place. The fitting is near perfect and just as good as it was before. Now it looks as if nothing had happened. My rating : 10/10

10. Paint protection & underbody coating - Both done( 3M) with one year warranty( for underbody coating). One more free application(upper surface paint protection) is to be done later. Has beeen done nicely. My rating - 9/10




11. Silver insert on the steering wheel - It had started to lose its silver paint finish at several places had become black and i had requested whether the same could be replaced. The WM said it could be and had ordered for the part. The silver insert which came to them was from the facelifted i20and it could not be fitted in my car as it had a sensor in it( I assume it was for blue tooth). he has re-ordered for it and once it comes, it will be fitted in the steering wheel. My rating : --


It was pleasantly surprising to see them work quite hard with keen interest (to address the steering rattle issue), they were willing to listen this time and trying to locate what the problem was. The APSM from A'bad was there too and he was supervising the work that day and he too had worked hard. The end result is that the steering rattle issue has gone( for now atleast)

Other work done too has been satisfactory, meeting or exceeding my expectations. They have certainly improved a lot, I hope they maintain this and improve further.





Today I noticed this:

I knew the plug was loose and should have got it checked . It probably came off on the way back. For the moment I packed it up using insulation tape, which won't hold for long, I am sure.
The same plug on the left side:

[sagarpadaki]

Good to hear that the rattling is gone. And you have maintained your car really well.Does not look its 2.5 years old!! I always feel beige is a royal color for i20!

Keep updating this thread

[skanchan95]

Originally Posted by sagarpadaki

Good to hear that the rattling is gone.

Regarding rattling issue, I need to wait & watch. As you know, the rattle seems to disappear for some time but has a notorious habit of returning after some time.

Originally Posted by sagarpadaki

And you have maintained your car really well.Does not look its 2.5 years old!! I always feel beige is a royal color for i20!

Keep updating this thread

Thanks mate, I will . You too update on how things are after replacement of steering related parts in your i20.

[Rodeo]

My cars steering column has been replaced as well, initial impression seems like issue is resolved. Now I feel like driving the car again.

[CARDEEP]

Hi @skanchan95, it is nice to see that Hyundai attended your car & the steering & other rattle worked on for Rs.NIL (I understand that you paid for car service).

I sincerely wish that your car is trouble free (after the long hard fought battle with Junagarh Hyundai in particular) & you come out satisfied with owning the i20 .

Do keep the thread updated like you have been doing in the past, rather than not reporting if there aren't issues.

[skanchan95]

Originally Posted by CARDEEP

Hi @skanchan95, it is nice to see that Hyundai attended your car & the steering & other rattle worked on for Rs.NIL (I understand that you paid for car service).

Yes, they did, but all this was after a court order to get the issues in the car rectified ASAP to our satisfaction. For now, the issue seems to have been solved, but need to see how the latest "fix" holds up. The whole issue is now being monitored by the court and our lawyer will report back to the court if the issue crops up again within the next 2-3 months.

This was the fourth steering rack( and third steering column) that was installed in the car.
1- Original Steering rack
2. Rack Replaced in April 2010
3. Rack replaced in July 2010
4. Rack replaced in April 2012

While all this is being done as the car is under warranty,God knows what will happen when the third year warranty(extended) expires in September 2012. If the issue crops up after that, why should I pay for something that is essentially a shameful fault on Hyundai's part( design defect that causes the steering rattle issue to recur)?

While the APSM was decent enough to say that they will support me till the issue gets solved, I am still not convinced about their support after warranty expires. Afterall, these were the same guys who claimed that I was "hearing" things .

Originally Posted by CARDEEP

I sincerely wish that your car is trouble free (after the long hard fought battle with Junagarh Hyundai in particular) & you come out satisfied with owning the i20 .

Thank you. I hope so too. The joy and pride of owning a new, trouble free car has already been lost, but I still look forward with hope that the issue has been addressed permanently and won't recur.

Originally Posted by CARDEEP

Do keep the thread updated like you have been doing in the past, rather than not reporting if there aren't issues.

I will

[skanchan95]

Yesterday I got a call from Hyundai about service feedback( the usual 1-8 : Poor, 9: Good, 10: Excellent). I flatly refused to give any ratings as it does not make any sense, which I made very clear to the lady on the phone.
How can 8/10 considered to be poor? Its like you scoring 80% in exams, only to be later that told you have failed!!!!! They may get 10/10 from some village idiot, not from me.
The rating itself does not give any clear picture of how happy or dissatisfied I am with the service. Let this "customer refused to give feedback" remark go those Hyundai Morons who devised this useless, self-inflatory rating system. Hope such feedback instills some common sense in them.