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Originally Posted by Me-hul A simple question: Y don't you sell the car? You might say- now that people know about your car it might not fetch you enough value. But I would any day go for peace of mind rather than these daily niggles. |
Well, looking a the present state of the car and looking at how things have been consistently failing/malfunctioning in the car, a sale at this point would be
1. At a huge loss
2. Will have to re-pay the outstanding loan amount at one go, which again will be a huge loss and will hurt even more financially and mentally
3. Even if we sell it, the new owner will certainly feel cheated( warranty void and hence expensive repairs/replacements), which we do not want.
4. The case in the consumer court now
Besides, I have grown to love the car and am deeply attached to it. I am the one who takes every care and precaution one can possible think of while washing, parking or driving. I used to drive 90 kms to the workshop to get the steering rattle fixed so many time and to this date the issue remains unsolved. Inspite of having co-operated with them ,all I got in the end was being labelled a jhik jhik wala and a paagal and being completely ignored by the company. I want to stick with the car, fight for it and to see that the people who were responsible for ruining it get punished. At some point of time, I also will have to get the repairs done, the most damaging is probably the rust formation in the hatch door.
All these recurrence of problems, damage and malfunctions in the car just prove that the great Junagadh workshop in Junagadh in fully responsible for the car's present state. I am seriously worried and get troubled by thinking what all other things are going to fail in the car.
All that I wanted from the beginning was to get the steering issue fixed in the car. Slowly, things got out of hand and the car is in a horrible state now. The company has, in all its arrogance, completely washed its hands off and the issue.
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Originally Posted by CareFreeKid This said, every product has niggling issues, and so has i20. Hyundai must have definitely worked hard enough to get such issues resolved, but within the limitations cost, technology that can be offered at this level etc etc. |
Well, Hyundai was from the beginning denying that the steering rattle issue existed in the i10/i20. In some cases, like mine, the owners were being told "ONLY your car is having such issues." , Now as per this post,
http://www.team-bhp.com/forum/indian...se-issues.html it is clear that Hyundai has secretly acknowledged the issue. There is a design fault in their steering systems that resulted in the rattle.
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Originally Posted by CareFreeKid In your case Mr Kanchan, half of the problems have risen 'cause of the extensive repair the car has gone thru. Number of mechanic opening and reopening a complex machine like a modern day car, is bound to have an impact. Thats the reason you have controlled environments at automobile assembly lines. And also maybe why we prefer going to Authorized Service Centers and not to the local mechanic shop. Due to this I think this account of yours has gotten a little skewed as it has proceeded. |
When the EPS malfunctioned in the car, the car lay stranded for nearly a month. There was no help from Hyundai, instead I was being asked the drive the car with a rock hard steering more than 100 kms away to the nearest Hyundai workshop!!!! It was only after help from a fellow bhpian that I was able to get the car moving again.
It is quite evident with the issues that keep cropping up that those people in the supposedly "elite" and "authorized" Om Hyundai, Junagadh workshop are directly responsible. But then, is the company listening?
Remember how a certain telecom minister was being shielded by the government recently? This is exactly what Hyundai is doing with Om Hyundai, Junagadh. When even the top brass is not interested in monitoring how their dealerships are doing, where else do I go?
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Originally Posted by CareFreeKid No offense whatsoever intended.
Had I been in your place, as @Me-hul mentioned, I would have sold this car way earlier instead of persevering to get the problems fixed, especially after realizing quite early the incompetence of OM Hyundai mechanics.
Wish you best for the future. And yeah I'm glued to what happens next!!
Cheers |
No offence taken and thanks
. After the "engineers" at Om Hyundai ruined the car,( details in this post:
http://www.team-bhp.com/forum/long-t...ml#post2107001 ) , the next service I got done from Shreenath Hyundai, Rajkot. They were able to solve one of the long standing issues in the car (brake noise), something which Om Hyundai wallahs struggled to do.
As for the consumer court case, its close to three months now since the case was filed in the court, there has been no reply filed by the respondents. They were not properly responding to my e-mails and report, but this is ridiculous!!!!! I know its going to drag on and on and on.