85,000 km service
Some days you are the pigeon, and some days you are the statue. And some days, the statue comes alive in desperation and grabs hold of the pigeon.
Routine service with engine oil change was due today, all the major work had been done at the 80k km service. Plus a few minor glitches that existed from the last service, which I had left to be attended to at the next service.
I watched as the mechanic opened up my brakes for a check - though there were no complaints. So he cleaned up the drums and calipers, and put everything back together.
- Any problems with the caliper pins? Are they running smooth?
-
Nahin, Sir, they're moving fine. Nothing required to be done.
I checked and verified the same myself, and by midday the oil change and top-ups etc. were done. All that was left, was to re-check the alignment (I had WA done the last time, but the car had kept pulling ever so slightly to the left for the last 20k km or more). And the clockspring that was replaced the previous time, was not set straight, so the indicator stalk would auto-return too soon on one side, and too late on the other.
The alignment guy took a careful history of how the pulling happened (reminded me of our college classes in medical history taking in some vague way

), and set about inserting a 4th shim to adjust the kingpin inclination on the left side (3 had been installed much earlier). Test drive, and problem not solved. Swapped the front tyres, no improvement. So back to the aligner again, and I wanted to check the alignment values myself. Uh-oh - now the tyres were completely cockeyed. This could not have happened if the alignment had been set properly the last time. Well, at least, I haven't worn out my tyres, and the alignment has been set properly this time.
Someone was tinkering with the clockspring without knowing what he was doing, and the SA came along to tell me that we can save a bit of time by getting the bill ready in the meanwhile. Fair enough. And with a big smile and flourish, he presented me with a bill of Rs.69xx.
Now the sum itself is not frightening. What he had billed me for was, though. There was an amount of Rs.600-odd for caliper pin change/greasing (and there I had been standing there, and had verified that my caliper pins were doing fine!). Another 600-odd for some O-ring (and the SA was at a loss to explain where such an O-ring was required), plus another 600-odd for something called an E-ring clip (again, no idea where that was supposed to fit). To add insult to injury, the SA had the cheek to mention that these are part of routine service schedule. Needless to say, the statue had taken enough excreta from the pigeon, and came alive to grab hold of the pigeon by the unmentionables.
The GM received a phone call. GM caught hold of pigeon. Pigeon squirmed very hard to escape. And the statue went back to playing possum, after mentioning that this was absolutely unexpected!
The clockspring needed a technical specialist to set right (it's a 5-minute job that an electrician could not figure out!). Alignment was done to my satisfaction (free of cost, since the job had not been carried out properly the last time), car washed and delivered. The bill came to Rs.4845, and I handed in my credit card. Payment done, I casually went through the bill again, and there was another surprise waiting.
Koncept Auto (as also all other Mahindra ASCs across India) is having a mega service camp from 18th to 24th February, with customers being offered 15% discount on labour, 10% on accessories and 5% on spare parts. Since I didn't foresee finding some time to come in for service next week, the GM had graciously offered to give me those discounts for the present service. He had specifically written it out on the back of the job card. Yet, the bill did not reflect the discount. And I had paid up already. Back to GM -
Sir, your pen has lost its power. Will you throw that pen away please? Pigeon almost gets shot this time.
The bill was adjusted to read Rs.4366, but the surplus amount could not be refunded since payment was through credit card. My account with Koncept now has a credit balance of Rs.479, to be adjusted at the next service.
About to leave, I now discover that after tyre swap, the L-5 (relearning of TPMS) that I had asked for, was not done. I reverse up into the spot where the tyre inflator is, and start off by doing L-5 on my own. I am blocking someone's way, but I couldn't care less. Someone tries to drive off the car to clear the spot while I am still completing the sequence, and gets a mouthful. All it takes is 5 minutes, and then I am done.
On the way back home, I find the steering wheel has not been centered. Once parked at home, it takes another 3 minutes to fix that. It's 5 pm, while I had originally hoped to be back home for lunch!
The patience and presence of mind of the GM/CEO of Koncept (as he is designated), Mr Tribhuban Singh, deserves applause and thanks - except for him taking care of issues quickly, I may well have had a running fight with Koncept at every service visit. Going to another service centre is easy, but a known devil is better than an unknown one - and Koncept's service centre personnel generally know how nasty a devil I am!
5k km of peace again.