[sabsubs]

Hi Guys, I am delighted to see a post on Hyundai i10 being transformed into a good thread for all owners of i10. I own an i10 Magna Kappa and bought it in April this year. I have completed 14k Kms. I get close to 15 KMPL within the city and get 19 KMPL on the highways. I consistently get 17 KMPL to 19 KMPL on the highways. When ever I use shell petrol, I get the maximum mileage out of my i10.

I would post the modifications I have done and other positives and negatives in this thread so that it could be useful for others as well.

[svaid]

Originally Posted by sabsubs

I get close to 15 KMPL within the city and get 19 KMPL on the highways.
I would post the modifications I have done and other positives and negatives in this thread so that it could be useful for others as well.

That is a very good FE you are getting. Do elaborate on whether this is with AC on all time or what %age of time & what is the kind of city traffic that you are talking of ( is it crawling[stop & go] or moving traffic ).
Looking forward to hearing about you experience and observations with/on the vehicle.

[subhashnm]

I just gave mine for the second service. The service guy said that the red button that we were talking about a couple of weeks ago was the remote sensor. (Really? That big a sensor, and that obviously placed?)

[sandeep108]

Originally Posted by svaid

This is the email I wrote to HMIL for inquiring about the immobilizer in i10 that we had been discussing earlier in this thread.

In my i10 kappa, the dealer fitted a Hyundai security system with a very nice remote and engine immobiliser. This was part of the sales deal. Since nothing much is kept in the car, I requested them to use existing front door sensors only and not to drill holes to put sensors in boot or rear doors. The system also autolocks on engine start. I hate the blaring alarms/reverse horns so I told them not to put that either.

I have cross checked umpteen times. Unless the car is unlocked using the remote, the car will not start at all. That is good enough for me.

[svaid]

Originally Posted by svaid

Today I got a call from unknown Noida number ( 0120-2445591 ). There was a lady on the other side claiming to be calling from Hyundai customer care. On the first thought - I wondered if this was based on my call to inquire about that immobilizer thing.

However i found later that was some generic feedback call from Hyundai. I was asked a few questions and I had to give a rating from 1-->10. I was not sure if the customer care lady would help me a single bit with the issues but anyways thought it to be a good way to vent out my frustration with the under steering noise, bad cleaning of car after servicing, hard clutch story etc as mentioned in my ownership report.

Of course on hearing my story, the lady apologized with the promise that someone would get back ( I am not sure anyone will ). With a final rating of around 7, we kept the phone down.

I will keep you posted if I hear anything again from their side.

Finally some action on this. On 31st of December evening, I recieve the following SMS on my mobile

"Dear Customer Your Complaint ID is 1-XXXXXXXX. For any further assistance please call our 24X7 call center 1800114645 or 09873564645. Thank you."

It looked as if some complaint was at least lodged but I was not sure if anything further would happen. Finally, yesterday evening, I get a call from HMP Delhi number. There is Mr Ankur Sharma online who asks me that he has recieved some complaint from my side from Hyundai. I explain him about the clutch thing and he assures that they would look into the same. He asked me for a convenient day and I have told him that I will be coming on tuesday ( tomorrow, 5th Jan ) to HMP to get the problem investigated. I plan to get the under-steering noise and clarification about immobilizer also be addressed. I have even recieved an email on my gmail account as follows


to XXXXXX@gmail.com
date Sun, Jan 3, 2010 at 7:17 PM
subject Appointment of your car regd. no. DLXXXXXXXX



Dear Mr. Vaid,

This is with reference to your car reg. no. DLXXXXXXXX.

As per our telephonic conversation between your kind good self and undersigned, based on your concern, we are keeping an appointment of your car dated on 05/01/2010 for necessary inspection and rectification.

For any assistance or clarification feel free to contact us at XXXXXX@hmil.net or YYYYYYYYYY.

Thanking you and assuring you for our best services at all the times.


Thanks and best regards

I will be going tomorrow to HMP. Lets see how it goes. I will keep you guys posted. Lets hope Hyundai does a good job of this and rectifies the problems.

[svaid]

Yesterday - I visited the HMP service center and showed them again the hardness in clutch as well as the under steering noise.
I also confirmed that latest models of i10 do come with the immobilizer and right now Hyundai is not providing any free upgrades for immobilizer to older owners like me.

Today morning I got a call from HMP that they had tried to replace the clutch cable but that didnt help to contain the hardness. As of now, the plan to change the clutch plate ( again ), pressure plate and a bearing in the assembly. I have been told that I will have to bear the cost of the clutch plate while labour and rest of the two things would be taken care by Hyundai wrt cost.

I have written an email to Hyundai requesting to take care of all expenses since I had already paid once and the problem has re-surfaced after that again.

Lets hope Hyundai gives a positive response and resolves all problems to my satisfaction. I will keep you guys posted on this. Let me know if you have any feedback on the issue.

[blackasta]

Originally Posted by svaid

Yesterday - I visited the HMP service center and showed them again the hardness in clutch as well as the under steering noise.
I also confirmed that latest models of i10 do come with the immobilizer and right now Hyundai is not providing any free upgrades for immobilizer to older owners like me.

I have verified the same with my colleague's car and with my dealer.

Originally Posted by svaid

Today morning I got a call from HMP that they had tried to replace the clutch cable but that didnt help to contain the hardness. As of now, the plan to change the clutch plate ( again ), pressure plate and a bearing in the assembly. I have been told that I will have to bear the cost of the clutch plate while labour and rest of the two things would be taken care by Hyundai wrt cost.

I have written an email to Hyundai requesting to take care of all expenses since I had already paid once and the problem has re-surfaced after that again.

Lets hope Hyundai gives a positive response and resolves all problems to my satisfaction. I will keep you guys posted on this. Let me know if you have any feedback on the issue.

This is real bad - someone goofs up and you are paying for that goof up!

[iPai]

Originally Posted by svaid

Yesterday - I visited the HMP service center and showed them again the hardness in clutch as well as the under steering noise.

Svaid, even i visited Advaith hyundai near my home at bellandur, outer ring road. The consultant Mr. Lakshmeesha was very co-operative and was very knowledgeable too. It was with him that i had got my first service done, so this time specifically i went to him. The problem was reproduced and he suspected that two cables, one of them being the accelerator cable(other one i don't know), rubbing each other. Then evening around 4 30 i got the delivery. He said he had made sure the wires dont touch each other now. That day, no sound came and i was happy. Furthermore, the consultant was understanding and answered all queries well. Also, surprisingly, they didnt charge me a cent(Not even labor charge)!!!

But now it is back to square one. Same irritating sound again. I plan to take the car to him again. This is sad.

[svaid]

Originally Posted by blackasta

This is real bad - someone goofs up and you are paying for that goof up!

Mr Ankur from HMP had called up after reading the email I sent to them assuring me that they understand my situation and the reason why I feel its not right from their side to charge me for the clutch issue. He told me that he is working on the issue and will get back to me on the same. Lets wait and see how Hyundai responds

Originally Posted by iPai

But now it is back to square one. Same irritating sound again. I plan to take the car to him again. This is sad.

Sorry to hear that the sound came back again. I have also reported the under steering noise as the 2nd issue to HMP. Their senior technician has been shown the issue and he at the time of TD suspected the sound to be coming from front engine bay. I am hopeful that their would be positive news on this. I will keep you posted.

[iPai]

Originally Posted by svaid

Sorry to hear that the sound came back again. I have also reported the under steering noise as the 2nd issue to HMP. Their senior technician has been shown the issue and he at the time of TD suspected the sound to be coming from front engine bay. I am hopeful that their would be positive news on this. I will keep you posted.

svaid, i will give the car again after you get to know your results regarding the under steering noise. May be i will be able to give him some clues.

Also, for knowing the sound better, why not record the sound and upload and then compare? We can check if all of us are facing the same problem or is it different?

[ssbiitm]

@Mr.Bangalore - thanks for your pics of the immobilizer lights in the instrument cluster.

I have a i10 1.2 Asta (June 2009 model) and HMP Chennai insists that there is an immobilizer installed. But I did not notice any light indication of the same when I insert the key into the barrel. The HMP service advisor gave me some utterly nonsensical argument saying that it would glow whenever an incorrect key or a key without the RFID tag is inserted and such other blah blah! In fact, the i10 manual says clearly that there is supposed to be a chime when the key is in the ignition barrel and the door open (a la HondaJazz). No such thing happens in my case. Is there something wrong?

Cheers,
Ssbiitm

ps. This thread is clearly one of the best sources of information about i10s. Most of the observations and inferences made tally well with my own!

[svaid]

I got a call from service adviser of HMP yesterday informing me that the clutch job is done. When I asked about the under-steering noise, he said that clutch was the main thing which is done and for this noise you can come anytime later

If you refer to my earlier posts, I have mentioned multiple times that this LATER time never comes. Nobody has the energy to keep on visiting service center again and again to get the issues like this rectified. I myself have been facing this same issue for the last two services and extremely unhappy that its still unresolved. For that matter - at the time of last service that took place on 10th September, the car was with HMP for two days just to investigate this problem but still it didn't get resolved.

Hence I told him that for me even that rattling noise is a very important issue and it should be looked in to seriously. I am OK if it takes another day or so but I want to get rid of it.

Lets see how this goes.

[Mr.Bangalore]

Originally Posted by ssbiitm

@Mr.Bangalore - thanks for your pics of the immobilizer lights in the instrument cluster.

I have a i10 1.2 Asta (June 2009 model) and HMP Chennai insists that there is an immobilizer installed. But I did not notice any light indication of the same when I insert the key into the barrel. The HMP service advisor gave me some utterly nonsensical argument saying that it would glow whenever an incorrect key or a key without the RFID tag is inserted and such other blah blah! In fact, the i10 manual says clearly that there is supposed to be a chime when the key is in the ignition barrel and the door open (a la HondaJazz). No such thing happens in my case. Is there something wrong?

Cheers,
Ssbiitm



ps. This thread is clearly one of the best sources of information about i10s. Most of the observations and inferences made tally well with my own!

not a problem, yes i have verified few others i10's as well 1.1 and 1.2 kappa too and i am sure that immobilizer comes default irrespective of the model version you choose.

and an update on FE
I am getting 14~15 in City (no AC) and got a max of 18.45 on highway and an average of 17 on highways (20% AC)

[svaid]

Originally Posted by svaid

Hence I told him that for me even that rattling noise is a very important issue and it should be looked in to seriously. I am OK if it takes another day or so but I want to get rid of it.
Lets see how this goes.

Update

Got a call from service adviser. They have checked the following but still the rattling is present
a) Engine mounts for any loose nut etc
b) Steering assembly
c) Cross Member
d) Suspension nuts/bolts/joints

They are continuing the investigation and hopeful to catch something by tomorrow afternoon. From the conversation with the adviser, I can sense an intent to resolve the issue. I am keeping my fingers crossed and hoping that the problem is caught by Hyundai.

[iPai]

Originally Posted by svaid

Update

Got a call from service adviser. They have checked the following but still the rattling is present
a) Engine mounts for any loose nut etc
b) Steering assembly
c) Cross Member
d) Suspension nuts/bolts/joints

They are continuing the investigation and hopeful to catch something by tomorrow afternoon. From the conversation with the adviser, I can sense an intent to resolve the issue. I am keeping my fingers crossed and hoping that the problem is caught by Hyundai.

Thats an useful update svaid!! One observation that i would like to highlight which i had mentioned before:
If i placed my palm over the dashboard between the idol and the steering the rattling noise sometimes stops, sometimes reduces greatly. So something under the dashboard!?? Sorry i am a layman regarding the car's inner built up and parts. so just a wild guess. May be you can mention them that or give a lead.