8 months have passed since the SRSCM fault was detected, and after repeated followups - nothing has happened.
Today I lost my patience when my mother called me up and said that she was repeatedly being called up and asked to provide consent that this case be closed -
without repairing the vehicle!
I want to provide a couple of emails, all of which have been unanswered by Hyundai.
from
xxxx@gmail.com
to
cr@hmil.net
cc
yyyy@gmail.com>
date Sun, May 1, 2011 at 5:46 PM
subject Unusual slack in replacing faulty SRS control module - no action taken till now
To whom it may concern:
I had send the email with my complaints (marked below) approximately six weeks back from today.
No action has been taken by the dealer to rectify the issue and fit a new SRSCM module in this time.
I again request Hyundai India to look into this matter and address the issue as soon as possible.
Also - please send a read receipt to this email so that I know there is intent from the company to address my complaint.
Thanks
Siddhartha Sengupta
On Mon, Mar 14, 2011 at 9:33 PM,
xxxx@gmail.com wrote:
To whom it may concern:
I bought a 2009 Hyundai i10 Asta on 2nd September 2009 (booked on 28th July) from Mukesh Hyundai located in Kolkata (Address: FROSTEES HOUSE PP 101, NAZRUL ISLAM AVENUE, KRISHNA PUR PIN :700 059 ). The car comes with 2 year manufacturer warranty, and I bought 1 year extended warranty while I bought the car.
On 16th September 2010 while the car was running perfectly, the air bag warning light came on. Being a weekend, I waited till 18th September to take my car to Mukesh Hyundai's Krishnapur Workshop to get the probelm diagnosed. No other problem was there in the car.
The technician brought in the G-scan tool and started scanning the error codes.
3 error codes came up:
B1102 Battery voltage low
B1329 FIS-Driver communication error
B1334 FIS-Passenger communication error
The check airbag light did not go away.
The technician then detached the front lights and checked the front impact sensors - they were ok.
Then he took out the central console (the cup holders et al) and tried to reset the airbag control module (SRSCM). No luck there either.
They said that this is the first time that they are seeing this kind of issue in their service center.
3 hours had passed and SA said that they require more time to sort this out. We (me, SA, technician) decided that I shall drive the car for a week, and bring it back on next Friday (thus giving them 2 days to sort out the problem).
Strange thing is that after repeated use of G scan tool no error code pops up after being erased for the first time, but the check airbag light persists.
I took my car back on 25th september and left my car at Mukesh Hyundai workshop on 25th september Friday morning, and went back there 26th september after noon to find out what they have managed to do.
The technician had traced the bug down to a faulty SRSCM - code B1620: SRSCM Internal Failure, which was throwing other random error codes at its will and kept the 'check airbag' light glowing. He said that he has checked with the 'faulty' SRSCM in another car - same symptoms as mine, and that car's SRSCM has been tested on my car - no lights, no codes.
They promised they shall do the replacement whenever they receive the part. Nothing charged to me till now, and the replacement shall be done under warranty.
I also recived a written recommendation that SRSCM replacement is the only solution (being suggested by the technician and agreed upon by the SA). Also the repair is to be done fully under warranty.
On first week of October, I had to move to USA temporarily for my job (and I have since been out of India), and the car remains in Kolkata. My father is also out of station (posted in Dibrugarh, Assam). Despite me and my father following up multiple times with the SA (sometimes my father even coming to Kolkata), the replacement part has not been ordered yet and the car has not been called in for the warranty repair.
6 months have passed since the problem was diagnosed and I feel that both me and my father being out of station, this problem is not being looked into seriously by the company/dealer, with no initiative being taken from the dealer/company. This makes me seriously concerned about the responsibility of the company towards its customers.
Please look into this issue and try to address it as soon as possible.
Details of the car
VIN: vin of the car
Registration: reg num
Owner: Siddhartha Sengupta
I can be reached at my US phone number (cell phone) or at
xxxx@gmail.com (email)
My father, Mr yyyy (copied in this email) can be reached at (cell phone number) or at
yyyy@gmail.com (email)
My Kolkata home can be reached at <home phone number>.