5th Service / 17.2k / 2 yrs Completed 2 years, and went through the 5th service with the odo at 17.2k.
Service included routine stuff - oil & filters changes, air filter changed. Bill ? Rs 3713/- The only additional item in this was the roof lamp which had broken during one of my DIYs.
But sadly, another not so good servicing at Lathangi. Handed over the car at about 9.30 am. Inward was smooth. Promised delivery at 5.30, and I called ahead to confirm. The SA said it is ready, and I was there by 5.45 pm. Paid the bills & came to the car to check it.
1. Driver Door lining /pad dirty. (was cleaned).
2. IRVM out of position completely.
3. Oil was changed. Ok, it was less thick than the old oil. But without any running (only running was inside the premises for wash etc) - I dont understand how the oil turned as black as it was. Should I supply the oil next time & get it done in front of me ?
4. The interior roof lamp that was fixed was an incorrect one. They put in a grey color one, instead of the beige that it needed. I had removed the original one because it was broken, but I had assumed that the SA will know which item is required for this car.
When I pointed the incorrect one, the SA argued it was the correct one. But he had to agree with me when I showed him another TDCi. Another 15 minutes with the stores guy - but the item was not in stock. I was pushing the SA to take the item back, and give me a credit. He did speak with the service manager, who insisted on getting it checked himself. More time spent waiting for this, with the usual attempts to buy time.
The SA & Service Manager neither knew that I had placed an item request for this lamp about 4 months back, & it had not yet been delivered. I dont know how they would have found it now. And not just the A.S.S, but even Ford doesnt seem to have one for spares supply. I had checked with Chennai Ford a couple of months back when I was in Chennai, and they did not have it either.
Coming back to today, the people were not able to find it in stock, & not able to do any jugaad, at about 7.00 pm my SA finally gave it in writing that they have charged for the lamp but they dont have it stock. They have promised it in 1 week, but got to see if it will happen.
One thing did stand out. For more than the half hour that the service manager was around the car when he checked the car & the lamp, and the follow up he did, he just did not come over or say even a single word about the whole thing.
There has been a lot of churn in the people at Lathangi .. wonder if I'll ever be able to build a relationship with the people there.
Whether Ford or Lathangi sees this as cribbing, this has been my experience today. Wonder if I should try the other two A.S.S's in town. |