20,000 kms Service Update
Reached my MASS at 8.45 am yesterday and since the service advisor I asked for wasn't there, my usual mechanic opened the job card. I had a detailed print out of the work I wanted to him which I posted here.
He noted that I had brought in the engine oil, gear oil and the spark plugs. Interestingly, he mentioned that the NGKs are of much superior quality compared to the Champion plugs used for the Alto and M800 and are good to last for 40k kms instead of the 20k kms in the case of the Champion plugs. He also said that NGKs are the brand used in the A-Star and Ritz with the new K-Series engines as they are priced higher.
The car was driven in to the wash bay to get the underside hosed down and then driven in to the service bay where the spark plugs were changed. The engine valve cover was removed and the tappets/valve clearances were adjusted. This took a while as 12 valves had to be adjusted.
The front brake pads and rear brake shoes were removed and cleaned and the mechanic said that I can easily cover another 8,000 to 10,000 kms on the current pair. As I drive on the highway, I will take a call if I have to replace them at the 25k mark depending on the wear.
Simultaneously, the throttle body was dismantled to be cleaned. I insisted that the throttle body be removed and cleaned by hand than just spray the 3M cleaner in and leave it. If you think MPFi engines burn clean, you are in for a shock if you look at the innards of the throttle body. It was coated with a thick layer of grey varnish and black carbon build-up.
The cleaning of the throttle body took almost 45 mins as the mechanic sprayed the cleaner again and again over all the components of the throttle body.
The car was then raised and the gear oil drained, while at this, I made the mechanic tighten all the nuts and bolts of the front and rear suspension. He also tightned the 4 nuts of the gear box mounting assembly and the anti-roll bars in front of the car.
The engine gasket was fitted and anabond was used to strengthen the bond. The engine was then started for a while before the engine oil was drained. Fresh coolant was filled in along with the Mobil Super engine oil and the brakes were bled. Also changed were the fuel and air filters.
The car went for its final wash at around 1.00 pm just when the siren for lunch went off. I made a mistake of leaving the car and heading home for lunch as most of the mechanical work was complete. Why, a mistake you may ask? Well, this morning, I discovered fresh scratches on the car, which were not there when I gave the car in for service.
Got a call at 5.00 pm that the service was complete and when I reached there, the final clean and pollish was neing done. The right ORVM's inner bracket had to be replaced, courtsey my cousin who use the adjusted as like a joystick and snapped the plastic fastner.
To my horror, when I saw the adjuster in the evening, one of the cleaning guys had twisted the plastic adjuster and broken the plastic mount at its base. Will be heading to JC Road to see if I can get it replaced.
When I took a test drive post ther service, the brake feel was totally absent, initially I put it down to cold brakes but even after a 2 km drive with constant braking to heat up the pads and disc the vague spongy feeling persisted. Not good. I drove into the workshop again with the SA seated beside me who kept insiting that the brake were fine.
Met Mr. Satya (Asst. Customer Manager) who took time to understand the problem, he made the mechanic raise the car again, clean the brake pads and then bleed the front brake lines again. Once this was done, I was still not satisfied with the response of the brake, so he adjusted the brake pedal play to make the brakes feel just perfect.
Overall Service Experience
Mechanically, the service was top notch. However, I would rate this service a 6/10 for the simple reason that the my car got 3 small new scratches, the cleaning guys broke the adjuster of my internally adjustable ORVM and the engine oil was overfilled, as the level on the dipstick is 1mm more than the full mark.
I will check again tomorrow evening in my office parking area to see if there it is still the same and will drain out the excess oil.
Conclusion
The initial drive back from the service station at 7.00 pm was one that I enjoyed. The engine had regained it lost vigor and revved smoothly. The car also didn't jerk with the a/c on with a load of 3 people. I was amazed how the jerking was reduced substantially thanks to the switch to NGKs.
Did not take the car on a drive today as I was pampering the Xing a bit with a nice shampoo wash and waxing. Will be taking up tomorrow with Shell unleaded petrol and will post an update on the car's performance after about 10 days.
Am posting pics of the following:
- Odo reading at MASS
- Throttle body cleaning (notice the black carbon deposits)
- Final cleaning
- New scratches
- Spark plugs after 20,000 kms of use
Regards,
gpa