Guys Thanks a ton for all your moral support.
Am very sorry for the delay, The moment I returned Wifey had planned a celebratory dinner outside, so just came back.
As posted earlier, I went there by 6-45 PM. The Manager Samiulla was waiting with my shining red baby right in front of the reception.
First he wanted me to introduce me to some other Mgr from Prerana, who was there with my supposed
spare car. It was a black Indigo. (poor thing never got used by me).
He spent a couple of mins explaining me why & what was happening with TATA - FIAT marriage.
- As discussed earlier in the thread, Fiat gives spares to ASC on cash only basis, which makes it not so attractive for these guys to pile them up in the warehouse like the Tata parts.
- Fiat India themselves don't stock most of the parts, which is causing the major part of the delay.
![Frustration](https://www.team-bhp.com/forum/images/smilies/Frustration.gif)
- Only 2 persons per ASC has been trained initially for the Fiat service, which usually piles up the Fiat cars. He pointed to several Fiat cars in the yard (Unos, Petra, GTX...). Even though the parts are available they cant finish the job immediately & the delay prolongs.
After that I took a TD. As I started driving, Mr Samiulla explained the job done on the car.
- Fuel Pump Replaced.
- Engine Tuned up.
- ECU analysed for any other issues.
- Minor rattling issue sorted out. (details will be posted on that thread) http://www.team-bhp.com/forum/techni...ng-advice.html
- Interiors all cleaned up & shampooed (The stock seats had some spots, pickle stains etc)
- Exterior washed and polished.
- Engine bay cleaned (Looks better than the new car)
All of the above was done at
ZERO COST.
The car has become smoother than before.
I did ask this guy about recurrence. He said after installation, its been checked for more than 1 hr of running without any issues. Its very rare for the FP to go bust, unless you use bad fuel or run the fuel tank dry every now and then.
We came back to the ASC, Within a couple of mins, finished the paperwork. Wanted me to sign on the Warranty Invoice. (The fuel Pump costs Rs. 8890)
After having tea with the Prerana guys, left for home, a happy man.
BTW Got a offer for free washing of the car from the Mgr in the future.
Guys, one thing I concluded from this affair,
FINAL WORD:
As much agony its caused me this one week, IMHO it would be quite wrong to blame the ASC for the mess up. I understand that they are the front men (or Face) of the company. But these guys have been doing a decent job under the limited circumstances.
ON GOING ISSUE:
I'm happy about getting back the car but the way Fiat has handled is far frm better. Till the spare parts were received by the ASC in the afternoon, no one (Prerana / TML) knew its ETA. TML guys without prior knowledge had sent that guy with the spare car.
If the ETA was known, there would be a lot less pain for me & a lot of productivity for TML & the ASC guys.