took delivery of the car on thursday. they had said it would take till friday, but said it was almost done on wednesday evening and would be ready by friday morning. In the morning i see the car minus the plastic surrounding the new foglamp. that is fixed, and everything seems to be working reasonably. I leave and reach work. Turns out one wheelcap is missing. And at night i see the newly replaced light is firing way downwards compared to the older one. ( Initially the beams were like - - , now they are like - _ ) when kulathunkal calls me up, we tell the issues, and they ask us to bring it on saturday where they offer to fix it.
so on saturday, at 10:45 we show up. we wait till 11:30 when a guy shows up. he gets into the car, starts it up and guns the throttle immediately. I politely ask him to take care of the revs since this is a turbo, and the engine should not be revved hard immediately after stopping. He grins irreverently and rips the car to the workshop. I am not pleased. I will tolerate a mistake , but despite me asking him kindly him ripping the car immediately after starting it was not a good thing to do, at all.
at 12:55, 5 minutes before the lunch break, he comes back with the car, and the wheelcap has not been replaced, and he claims the headlights have been fixed. I check them out , and they're just the same. when i pointed it out, he said all cars are like that , the RHS headlamp is aimed lower not to blind the driver on the other side. A plausible explaination, but I dont buy it.He says all indicas have it the same way. Chance had it that another indica was being taken for service. just asked the guy in that indica to turn on his headlights, and behold, both of them line up.
the guy claims that that indica also needs the headlights realigned as well. We ask him to prove his point. finally, he gives up and takes us along with the car to the workshop space, where a mechanic pronounces the old headlamp of throwing the beam too high. the guy removes the headlamp and then says the headlamp leveller motor needs some adjustment and needs some work and disappears somewhere. The lunch bell rings and all the mechs disappear. the guy says we'll have to wait till after the lunch break. We say hell no and want to leave, but the headlight is still loose. The guy stares like an idiot and tries to ask some of the remaining mechs to help out. none of them oblige. finally he gets a spanner from somewhere and tightens it back on himself.
Three hours of my time wasted, no resolution. missing wheelcap, misaligned headlights, drips in the paint along the edge of the hood. the only saving grace is that thanks to insurance, i had to pay only 5.3k out of the 19k amount.
gave a honest feedback during the pune call. |