Well I'm finally back after a harrowing experience at the HM service centre run by a bunch of chimpanzees.
I was promised the car yesterday. The HM guys don't believe in calling the customer and informing the status of the job. I ended up calling them finally since I dint hear from them at 5pm. I was told that the car was ready and the only thing remaining was the wash which would be done the next day first thing in the morning.
Today morning thought that I would collect the car and go to work since only the wash was left. Called up the buffoons at 9am. To my surprise the guy who was taking of my car was sent off to chennai for training. The best part he dint hand over the responsibility to anyone. The other guy said he will find out and call me back. I knew what this meant. Since the place was close to my dad's office he told me to drop him in the other car and check what these monkeys were upto.
I landed up at the showroom at 10am only to find my car parked in the lot totally dirty windows rolled down. I went up to the service desk and the guy casually tells me saar why you came saar, i was just going to caaaall you saaar. I said well I waited for an hour for your call and you dint so i thought I would come see the status myself and as I see it the car is far from ready.
Anyways, when I asked for the jobcard which the engineer used with the comments, I noticed that the rear quarter glass beading was not replaced and the wheel bearing was found to be ok. i had asked for opening all the doors and checking and lubricating the power windows since the front right was having a problem. the front right assembly was replaced but other were just ticked as found ok. when I tried the front left window I found it crying to go up. I asked him whats with this? His reply was if you want we will change the assembly as well, but better you use till it fails.
Anyways the car was taken inside again for the quarter glass. After that the car was sent for wash. I followed the car till the washing bay and was in for the shock of my life.
In front of my car there was another car which they were trying to drive up the washing ramp and the guy misjudged it and it ended up falling off by almost 1foot. the guys casually pick the car up and drive it back on as if nothing happened. I said what the hell, is this the way you guys drive the cars here. his reply: "nothing will happen sir, its ok no problem, dont worry we will take yours carefully". Well I just lost it that point of time, blasted him and told him this was the last he would see of my car and I would take this with HM personally.
After the car was washed and came back I drove it around the compound as they dont allow the car to go out without bill payment!! found the clutch and gear to be ok. I then asked for all the old parts, paid the bill and left.
Because of the monkeys I had to deal with I ended up missing work as the time was 1pm by the time they gave it.
On the drive back home my observations:
1. clutch and gear very light to shift and feels good. for some reason now when i rest my hand on the gear stick I can feel a clicking, not hear but faintly feel a clicking. this goes away if i press the clutch but on normal driving when clutch is released I can feel the clicking. maybe I'm being finicky.
2. the left side brakes creak when half pressed coming to a stop, like going downhill if you press half brake it creaks and moves slowly down.
I'll post the prices of all the work done. It cost me Rs.19,500.
thank you everybody for your advice. |