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Originally Posted by vid6639 Finally I have no choice but to go to India garage for the service as 10,000kms is up since the last service in december and the car's odo reads 74,000kms.
They told me the car would be ready by evening as oil change is not to be done. I warn them that not a single scratch should be there on the car and leave. |
A month back I went to SM/IG to have some minor issues tackled (after I had just got my whole car repainted), a new advisor there took down my points on the job card. Later, when I got a copy of the job card, I saw he had marked scratches all over the sides of the car (infact, the new job card does not show all sides of the car like the older one used to do). I challenged him as to why he has shown scratch marks on my newly painted car. The reply : Sir, there are always many fine scratches all over the car body, your car also has them.
I lost my top and told him to show me one such scratch. Also, why he has not mentioned specifically minor scratches instead of drawing like a 2year old ! The fellow could not find any though he tried here and there, really gave him a tongue lashing. By that time, the AM (previously senior advisor) came in and he said sir, no problem, he struck of the scratching.
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Originally Posted by vid6639 By evening 6pm no call from them. Call up service advisor who tells me that all the work is over, just the rear bumper fixing and body wash is pending. He suggests I take the car the next day at 12pm and everything will be done by then. |
I have to say this never happened to me. They always called me in the evening over the 5 years, and were ready to deliver the vehicle - that some jobs maynot be done is another issue.
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Originally Posted by vid6639 Car comes to delivery section and I go around doing my inspection.
- headlight focusing - not done.
- central locking front left door - not done
- rear bumper - fixed but rattles like crazy.
- left door beading - now hanging out completely.
Added bonus: front skirting has now come loose. |
That's vintage SM/India Garage. Looks like even change of personnel hasn't changed their job quality ;-) As you mentioned, better check everything and also spend time there to get your fix. Once I had got wheel alignment done as part of regular service, and felt over sometime, maybe the alignment isn't spot on. Next visit, I asked them to do the alignment again and this time I asked for the alignment report. Sure enough, a couple of readings weren't the recommended range. Usual reply - sir, as the car gets old, there is some more variation, your setup is fine etc. I said I don't think that is the case, I want them to do the alignment again. Stood with the technician, and lo, things got perfectly aligned.
The other time, wanted wheel balancing to be also done, and was given half a dozen explanations on why it is not necessary, not applicable, does not help etc. Finally, the guy confessed their wheel balancing machine is kaput :-(