Quote:
Originally Posted by Leoshashi However things turned for the worse when both the the replacement discs were found defective. They had huge deflection, and produced heavy juddering. My MASS had discs in stock, but we decided to avoid the existing batch and get from the latest batch possible. They ordered fresh new discs from the distributor, and while this meant I had to wait for a day, what I got in return was perfectly working car in every sense. They again checked the new discs for deflection before handing over the car to me. |
Updates regarding the discs and wheel rims.
I had mentioned that my discs had some issue in this post, which was solved to some extent but wasn't perfect. There was still some juddering when braking at high speeds.
In 2015, I had changed all 4 rims, because the old one's stud holes had become a bit too wide. However, Maruti had shipped a batch of defective rims, and I too suffered because of that. The rims had some degree of eccentricity. So I decided to change them again in 2017, bearing the entire cost. However to my shock, even the new rims at MASS had some eccentricity. I promptly mailed to MSIL customer care regarding the quality of new MGP spares.
I never knew this would trigger such widespread action. To keep the long story small, my car was called in for checks. The RSM(Regional Service Manager), RPM(Regional Parts Manager), MGP distributor and the MASS were closely monitoring my case, and I was assured full co-operation. They also had some sort of pressure to solve the issue to my satisfaction within a day!! I was ready to pay for any spare, provided it solves the issue. I never pushed them, nor expected them to provide me free treatment.
*I was offered 5 brand new checked rims, free of cost. However, ethically, I opted for just 3, as two of the older rims were in perfect shape. They offered me this replacement after checking my old rims that it was indeed manufacturing defect, and not normal wear and tear.
*In their diagnosis, they found out that one of the hubs had some issue(LHS) because of which neither the rim nor the discs were sitting properly. So they changed it.
*They also checked my 17 year old discs with new hubs, and since even the old issue of squealing didn't remain, they took back the discs which I had changed about 2 weeks back and refunded me the amount!! They were like, why change when your old discs are perfect?? They took back both the new discs with them for R&D purposes.
All this was done in less than 4 hours, and I was stunned at their response. Happily filled the Customer Satisfaction report at the end, and full marks to Maruti for handling the case so brilliantly. I'd have been happy even if they had charged me for all the spares. Thanks MSIL.
Bill: Notice the (W) in front of the rims; ever seen a warranty replacement for a 17 year old car??
Also note the handwritten remark at the bottom.
Replaced LHS hub: I happily paid for this.
Used MGP valves too. Firstly they are awesome in quality, and secondly are cheap too. In my city, they charge around 100 rupees per valve for unbranded stuff.
Updates regarding Heavy downpour: Ranchi witnessed non-stop rainfall for straight 9 days. That flooded the streets, and caused some serious waterlogging. In any standard 800, it was sufficient to cause water getting in through floorcaps. But since I had applied windshield sealant around the caps, it perfectly kept water out of the cabin. I'm happy to report that even under such heavy rains and drive, not even a drop of water came inside. Also since the sealant isn't as strong as say the body sealant, it can be easily cut when the need arises to open the caps. I'd happily recommend this to all 800 owners.
Windshield sealant around floor caps
Water logging on streets
Had to drive on these muddy roads for many kilometers.
The once shiny 5641 became like this:
Updates regarding some changed parts: Replaced some radiator hoses, as they were anyways 18 years old, and were showing some very minor cracks. Glad to see that they are still SGP. Awesome in quality, but expensive.
Replaced the HT wires too. They were also 18 years old. Notice the Sumitomo 1999 branding.
Sumitomo 2016 Japan Made SGP wires. Costs Rs. 4,140 for the whole set. Had the option of MGP too, which were priced at around Rs. 1,100, but were inferior in quality.
That's all for now. Thanks for reading.
Regards,
Shashi