Guys, she went for her first service (1000 km/One month) two days ago. She being our first Toyota, I was yet to experience the famed Toyota Q-service, and I was actually looking forward to it just to see how it goes. I always had a feeling that Toyota A.S.S. could be over-hyped also. After all, how 'good' could a service get? Isn't it just the usual cleaning and replacing stuff and charging the customer for it? But man, I am pleased!
A shot at the service centre:
You can only accurately gauge a company's focus on customer service if you take the car there personally, interact with the service-centre staff and personally see the car being attended to in front of your eyes. Availing of the pick-n-drop facility or sending the car with your driver can in no way enable you to comment on the service quality or the service guys' professionalism. I have been driving a Ford Figo as my daily vehicle since the past four years, and have also taken our other cars such as the Honda City and Maruti SX4 for service once or twice, and hence comparison with them is inevitable. To be honest, there's nothing really extraordinary about Maruti's service, apart from low maintenance. In front of my eyes, their service adviser hit my car twice. Once while reversing, and another time while turning, though only slightly both the times. It showed me how much care they had for the customer's car, especially when the customer was present there! Honda is really good, and the staff is courteous. Ford, well what to say. They are the worst, really.
Coming back to the Corolla, although the first service is nothing but a few inspections, cleaning of filters and washing and polishing of the car, the workmanship and professionalism of the service-centre did shine through. I was promised a time of 1 hour, and believe it or not, the car was ready within 55 mins. I was very very overjoyed at this unfathomable phenomenon! Forgive me for my childishness, but I was so pleased only because on God knows how many occasions I have been promised 2-3 hours by the Ford service guys, only to end up taking more than 5 hours and wasting my whole day in the end. +1 to Toyota! I had a few queries too, to which the guys responded very quickly. Since the issues were mainly regarding electronic systems, my Service Adviser called up the technical guy who came up within minutes. If this was Ford, I would have had to wait half an hour just for the right guy to show up. Blah!
Issues:
1. No way to control the brightness levels of the speedo and tacho dials, despite the manual saying to the contrary. Also, the brightness doesn't reduce automatically when headlamps are switched on. I got these things checked in a lower 'G' variant Altis standing at the service centre, and surprisingly the brightness did automatically reduce on switching the headlamps on! Though manual brightness control still wasn't there.
Regarding this issue, the technical guy along with a few more of his fellow workmen admitted that if the manual mentions it, brightness control should be there. Also, like in the lower variant, brightness should automatically reduce when headlamps are switched on. They fidgeted with the settings and even connected their Diagnostic machine (they call it 'IT', or 'Intelligent Tester'), but to no avail. They promised me that they will contact TKM (Toyota Kirloskar Motors) regarding this issue and will get back to me. They even apologised for not being able to solve my problem as this was a totally new model and I was the first customer to bring up those issues.
2. No manual-levelling for the headlamps. This feature also was there in the lower variant. I was told that the top-variant doesn't come with this feature as it has automatic headlamps with automatic leveling.
Well, despite the automatic leveling, I do miss manual adjustment. This is because I don't like to switch on the high beam very often for the sake of not blinding oncoming drivers, and the default low beam setting is on the lower side. Although the service guys said they could adjust the default height of the low beam using some lever just behind the headlamps under the hood, I didn't get it done. I don't know why. And it's only accessible using some long screw driver.
3. No video playability in the ICE. Was I doing something wrong or was it not enabled? They told me it would work only if the car was stationery and the handbrake was enabled. I told them that I knew this and had tried all permutations and combinations, but the video just wouldn't play. Since I wasn't carrying any USB or SD card with videos in it, and even they couldn't arrange one after much trying, they told me to try it later on once more with the handbrake enabled, and I agreed as I wasn't 100% sure that I had pulled up the handbrake while trying to play videos.
I haven't tried this yet because of two reasons: firstly, paucity of time. And secondly, it doesn't rank very high up my priority list. It's only a feature I wanted to see if it was there or not; I'm anyway not really going to watch videos sitting there in my stationery car, what with an HD smartphone in my pocket and an HDTV at home. Though I'll surely try it again in due course of time.
Have a look at this. The markings on boot opener and fuel-tank-lid opener are already gone! Within 1.5 months!! I noticed this today only. I suspect this happened due to some rain drops falling on the levers as I was entering the car in the heavy rainfall that Delhi witnessed today. Still, this is outrageous!
Responses: Quote:
Originally Posted by barcode Great review. Many congratulations! I think I may have spotted your car while exiting Hauz Khas Village last Friday? Perhaps the first Grey 2014 Altis I had seen. |
Thank you! Na man, I hadn't taken her to Hauz Khas village that day. You saw someone else's grey Altis. Quite possible, seeing the number of new Corollas I have begun to see on the road lately.
Quote:
Originally Posted by IshaanIan Fully size spare tyre with alloy wheel, is a common thing. It is only the euro badges that give you space savers with ugly black rims. Several cars these days come with a regular alloy wheel and tyre as spare.  |
Thanks for answering the question on my behalf. Those Euro companies seriously do some major cost cutting there. Atleast give a full size wheel, even if it's only a steel rim and not an alloy. Won't mess up the driving characteristics that way.