[RahulNagaraj]

JD Power has released the findings of its 2024 Initial Quality Survey, which states that EV owners reported significantly higher issues on their vehicles compared to ICE car owners.

The results of the new JD Power study were based on responses from close to 1,00,000 customers who had purchased their vehicles 90 days prior. The survey contained 207 questions split across 10 categories, ranging from infotainment to driving assistance to interiors and driving experience; among others. Also, for the first time, the survey included repair visit data, tracking real-world repairs, thereby ensuring a fuller picture of the reality of car ownership in 2024.



As per the survey results, EVs and plug-in hybrids required more repairs than their ICE-powered counterparts across all 10 categories. Frank Hanley, Senior Director of Auto Benchmarking at JD Power, states that these machines (EVs and plug-in hybrids) went in for service at a much higher rate than traditional vehicles.

As per reports, the average problems per 100 vehicles (PP100) for diesel and petrol cars were 180 PP100. However, for EVs, the average increased to 226 PP100.

A few leading issues were related to warning messages. This included not understanding the new slate of technology or getting fed up with false or unnecessary warnings from the car's driver assistance system. Another area of frustration was the infotainment system. Customers are said to have reported multiple connectivity issues with Apple CarPlay & Android Auto. Moving forward, the Features, Controls & Display category was the second most troublesome area, scoring 30% higher than standard ICE cars.

Source: JD Power

Link to Team-BHP news

[varunswnt]

To me this is useless survey where problems faced and reported seems more fixed on feature failure rather than drivetrain related or other fundamental failures leading to non-usability of vehicle.

[Jeroen]

Originally Posted by varunswnt

To me this is useless survey where problems faced and reported seems more fixed on feature failure rather than drivetrain related or other fundamental failures leading to non-usability of vehicle.

According to JD Power:

The study is based on a battery of 227 VOC questions plus relevant repair data, all of which is organized into 10 vehicle categories: infotainment; features, controls and displays; exterior; driving assistance; interior; powertrain; seats; driving experience; climate; and unspecified (unique to repair).

So the drive train is covered in this survey. But going by the result very few issues were reported!

Jeroen

[SmartCat]

The Yanks seem to be doing quite well these days. Ram, Chevrolet, Ford and Buick all have significantly below average (195) problems per 100 vehicles.

While, figuratively, all vehicle problems stink, there is one problem that is increasingly prevalent: unpleasant interior smell. This issue has worsened the most from 2023, with every brand except Kia and Nissan having an increase in unpleasant interior smell problems. Problem odors are described by owners to be emanating from their vehicle’s heating, ventilating and air conditioning systems.

Might have something to do with passengers eating too much potatoes or peanuts.

[HillMan]

Was this survey just a click bait for JD powers? Issues related to Android Auto and Apple Car Play, should that even be there? Even ICE vehicles face these issues, but I guess the EV owners have higher expectations and get priority slots on visit to service centers

Most issues mentioned are software related and fixed over OTA updates. These are related to the initial learning curve and anxiety. There are people who still use phones for navigation instead of android Auto even in ICE cars.

Unlike ICE vehicles, EVs manufacturers tend to try wow the customers by giving them latest User experience.

[The Pianist]

Originally Posted by varunswnt

To me this is useless survey where problems faced and reported seems more fixed on feature failure rather than drivetrain related or other fundamental failures leading to non-usability of vehicle.

Originally Posted by Jeroen

According to JD Power:

So the drive train is covered in this survey. But going by the result very few issues were reported!

Originally Posted by SmartCat

The Yanks seem to be doing quite well these days. Ram, Chevrolet, Ford and Buick all have significantly below average (195) problems per 100 vehicles.

Attachment 2623806

Not able to find Tesla on the list, Wonder why JD is having selective memory loss.

Also, the last report I came through sounds slightly different

the most common problems EV owners report are issues with electric drive motors, charging, and EV batteries. (Note: Charging problems reported by members are with the vehicle, not with home or public chargers.)

Consumer Reports

[SmartCat]

Originally Posted by The Pianist

Not able to find Tesla on the list, Wonder why JD is having selective memory loss.

Reminds me of 3 idiots meme:



Tesla had 266 problems per 100 vehicles.

[The Pianist]

Originally Posted by SmartCat

Tesla had 266 problems per 100 vehicles.

Attachment 2623903

Curious to know how these two studies compare.

Very different approaches perhaps?

Every year CR asks its members about problems they’ve had with their vehicles in the previous 12 months. This year we gathered data on over 330,000 vehicles, from the 2000 to 2023 model years, with a few early-introduced 2024 model years.

We study 20 trouble areas, from nuisances—such as squeaky brakes and broken interior trim—to major bummers, such as potentially expensive out-of-warranty engine, transmission, EV battery, and EV charging problems. We use that information to give reliability ratings for every major mainstream model.

We weigh the severity of each type of problem to create a predicted reliability score for each vehicle, from 1 to 100. We use that information to give reliability ratings for every major mainstream vehicle. (The reliability rating is then combined with data collected from our track testing, as well as our owner satisfaction survey results and safety data, to calculate each test vehicle’s Overall Score.)

This year we have addressed the rapidly growing number of electrified offerings that automakers are producing: hybrids, plug-in hybrids (PHEV), and electric vehicles (EV). As a result, we added three new trouble areas: electric motor, EV/hybrid battery, and EV charging:

• Internal Combustion Engine (ICE) vehicles have 17 potential trouble areas.
• EVs can have up to 12 trouble areas. Traditional ICE problems are not included, such as those with the engine and transmission.
• Hybrids have 19 potential trouble areas: 17 from ICE vehicles, as well as electric motor and EV battery.
• Plug-in electric vehicles (PHEVs) can experience all 20 trouble areas: 17 from ICE vehicles, as well as electric motor, EV battery, and EV charging.

[SmartCat]

Originally Posted by The Pianist

Curious to know how these two studies compare.
Very different approaches perhaps?

JD Power survey is about problems in new cars (around 3 months old). That's why it is called 'initial' quality study. Perhaps Consumer Reports survey is about longer term reliability.

[Jeroen]

Originally Posted by SmartCat

JD Power survey is about problems in new cars (around 3 months old). That's why it is called 'initial' quality study. Perhaps Consumer Reports survey is about longer term reliability.

Yes, that is how I understood it as well. Initial quality study is done with owners up to 90 days after purchase.

The consumer report appears to be a bit more complicated. From their website

Consumer Reports cars receive ratings based on either feature data or test drive experiences. A combination of road-test performance, reliability, safety, and owner satisfaction gives a comprehensive picture of how a vehicle stacks up. CR calls the ranking an “Overall Score,” and it helps organize all the reviewed vehicles into “best” and “worst” performers.

Consumer Reports cars undergo a road test at the company’s test facility. Each test session records performance metrics on acceleration, braking, emergency handling, fuel economy, safety systems, noise, usability, and ride.

Acceleration tests measure from zero to 60 miles per hour. Braking distances start at 60mph with a full brake applied until the vehicle stops. Testers rate transmission features and shifting quality, as applicable, and judge the agility of the vehicle on a closed course. Other road test measures evaluate turning circle clearance, fuel economy, ride comfort, and cargo volume.

Reliability ratings rely on surveys from Consumer Reports members and outline 17 “trouble areas.” Trouble areas span minor and major problems with the vehicle engine, transmission, drive system, fuel system, electrical system, climate system, suspension, brakes, exhaust, paint, hardware, power equipment, and more. CR also calculates reliability for new automobiles on the market using past statistics for similar models.

Consumer Reports cars receive an user satisfaction rating based on surveys of CR members. An Auto Survey also solicits feedback on comfort, value, and driving experience from people who own the year, make, and model of the vehicle in question.

Safety ratings come from IIHS (Insurance Institute for Highway Safety) and the NHTSA (National Highway Traffic Safety Administration) crash tests, as applicable. Vehicles earn higher ratings if they also feature advanced safety systems like Pedestrian Detection, blind spot warnings, forward collision warning (FCW), and other safety measures.

[aveoman19]

This news shouldn't come as a surprise as many of the EV players worldwide are first time car makers or car makers that have less experience making good solid cars. Recently saw a video on social media where the accelerator pedal of a Chinese EV (don't recall the exact make and model) broke off. It looked like some cheap 3D printed part

[Humane India]

- This is a survey most probably sponsored by the oil industry lobby
- The substance of this survey is just to get a statistical number that is worse than ICE cars compared to BEVs
- The survey is trying to discredit BEVs by focusing on failures of FEATURES in an EV rather than the core components such as drivetrain, transmission, driving dynamics, after sales support, etc
- As cars are moving towards software based products, BUGS are bound to be there, like in any tech product such as even the mainstream smartphones
- If we study the "Key Findings" of the said survey carefully, there biased outlook ic clear :-
1. It talks about seabelt warnings which is not different from ICE cars
2. It talks about availability of wireless AA & AC, which is an OEM offering and has go nothing to do with an EV platform
3. The third point focussed on use of more touchscreen for basic functions which is moving more and more towards software, bound to progess in that direction as the future is button-less
4. The fourth point talks about "Unpleasant Smell" - Now what has that got to do with an EV ?

This survey stinks of immature analysis and a clear bias towards EV

The advantages of an EV clearly outnumber such oil industry lobbied reports

" Switch to an EV asap"