Re: Observations from the 2013 Car Reliability Survey (Consumer Reports) Consumer Reports are telephone survey based, riddled with very gross sampling errors since their subscribers are not in any way representative of the numbers of cars and models that sell in the multiple usa sub- or distinct regional markets, etc.
With the 'reliability' 'data' simply not standardised/adjusted, either (i.e., adjusted for bias, such as equating a bad dealer experience over a service issue more than the issue in the first place, equating snowy/icy engine performance differences with defects etc)
Warranty data, including cost, from sites like truedelta (in the usa) and analogous ones say in the UK consistently reveal a very different picture to the one CR seems to come up with. Even their fellow but better-sampled, more honest and rigorous JD Power surveys seem to be at considerable variance to CR's ratings on 'reliability', especially in the middle range of the rankings.
Overall, though, it seems that as European and American firms have fully adopted the revolutionary legacy-ideas of the famous Toyota system, over the last 2 decades, the differences in these matters has compressed across firms and national-origins.
Other issues, as revealed by the slew of serious recall campigns that ALL (including Toyota and Lexus, as well as Hyundai-Kia) firms now are having to conduct, beyond outright 'reliability' or 'percieved' 'quality', persist and may indeed be worsening given the far greater complexity of automotive systems nowadays? Esp related to IT/touchscreen and other electronics, and to dual-clutch transmissions and/or large-gear-number transmissions' programming?
Last edited by desdemona : 27th October 2016 at 20:28.
Reason: punctuation, add-ons
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