[Joe-Ker]

I Know this is an old thread but i heard there is some stay order from court

The tribunal order to start counter sale has been stayed and penalty was reduced to 2% of spares revenue instead of 2% of total revenue.

Is this how india's Consumer protection laws work. They protect consumer from saving money or getting justice.

[archat68]

I tried getting a service manual for my Tiago but Tata refused to supply one.

[Ayson]

Hi everyone.
Like the title says, I was looking for a place to get genuine VAG parts. Can owners / users / anybody point me in the right direction. I've tried asking at a VW and Audi dealerships but they outright refused to sell parts to me. Not tried a Skoda dealership yet, but I expect the same response. I also tried a local German car parts shop.

I'm currently looking for brake fluid and coolant, part numbers B000750M1 (/M2/M3) and G013A8JM1. The same is used for all newer VW, Skoda, Audi cars AFAIK. I tried boodmo.com, they said they can't source it. I would have ordered off Amazon global or some US shopping site, but automotive fluids are not supported. I think these cannot be shipped by air.

Any information is appreciated. Thanks in advance.

[R2D2]

Contact VW and complain about the dealer's unwillingness to sell you the spares. By law they are supposed to sell spares OTC. Not doing so is tantamount to a restrictive trade practice. They are obliged to sell spares to any car owner. As long as you can prove ownership of a VW/Skoda that is.

Also ask the dealer to mention their so called no OTC sale policy in writing. I'm 100% sure they won't.

[Flyer]

Thanks for starting this thread. I'm also looking for the same for my VW and Audi. I think it depends on the dealership. None of the VAG brand dealers in Kerala sells parts directly over the counter. But I have seen in other threads where people have been able to buy consumables directly from Skoda dealers in other states. It will be great if someone can point a dealer (official or independent) who is able to source and sell genuine VAG parts and consumables.

[aadya]

Originally Posted by Ayson

Hi everyone.
Like the title says, I was looking for a place to get genuine VAG parts. Can owners / users / anybody point me in the right direction. I've tried asking at a VW and Audi dealerships but they outright refused to sell parts to me. Not tried a Skoda dealership yet, but I expect the same response. I also tried a local German car parts shop.

https://www.cci.gov.in/sites/default...ease032011.pdf

Print this letter and show it to the ASS center and send an email this to the service center and VW.

[R2D2]

Originally Posted by aadya

Print this letter and show it to the ASS center and send an email this to the service center and VW.

Precisely what I was looking for. Thanks for sharing it here! These dealerships need to be taught a lesson. They make 50% or more profit on the sale of spares but they are hesitant because they want to increase their profits further by insisting on charging the customer for labour to install spares at their service centre.

OP should attach the PDF file to his email to VAG India.

[Ayson]

Thanks for the replies.

Originally Posted by R2D2

Contact VW and complain about the dealer's unwillingness to sell you the spares.

I'll try that. Usually they just send a prefab reply and forward the message to your local dealer.

Originally Posted by R2D2

By law they are supposed to sell spares OTC.

Does this law exist in India?

Originally Posted by R2D2

Also ask the dealer to mention their so called no OTC sale policy in writing. I'm 100% sure they won't.

Will try.

Originally Posted by aadya

https://www.cci.gov.in/sites/default...ease032011.pdf

Print this letter and show it to the ASS center and send an email this to the service center and VW.

Originally Posted by R2D2

OP should attach the PDF file to his email to VAG India.

Thanks for the link. I have been following this issue. In this case, isn't this just an article? It isn't a court order.

Originally Posted by Flyer

Thanks for starting this thread.... But I have seen in other threads where people have been able to buy consumables directly from Skoda dealers in other states. It will be great if someone can point a dealer (official or independent) who is able to source and sell genuine VAG parts and consumables.

My dealer has given me windscreen washer fluid without much hesitation. The worry about looking outside dealerships is the chance of fake parts.
Only a some parts available from Skoda can be used in VW & Audi.

If no easy requests pan out, im hoping to file a case in consumer court. Hopefully that should be straight-forward.

[Joe-Ker]

Yes consumer court may be the way to go, These cases need to pop up from many places for this issue to get a proper resolution.

The Dealerships are not the real culprits. Its the manufacturers who give almost zero margin on cars and in return turn a blind eye to dealers who fleece customers. It is how dealers get return on their massive investments.

[hserus]

Any DOT4 brake fluid should work just fine given this is a universal standard. Motul, STP, Castrol, AC Delco .. there are many available.

As for coolant that is generic antifreeze, if you match the color (Pink? Green?) then Shell has excellent coolant available for your use.

Edit - this Bosch DOT4 would be an excellent choice. https://www.flybhp.com/bosch-f002h60...caAtXzEALw_wcB - and that site also has Liqui Moly, another excellent choice.

Originally Posted by Ayson

Hi everyone.
Like the title says, I was looking for a place to get genuine VAG parts. Can owners / users / anybody point me in the right direction. I've tried asking at a VW and Audi dealerships but they outright refused to sell parts to me. Not tried a Skoda dealership yet, but I expect the same response. I also tried a local German car parts shop.

I'm currently looking for brake fluid and coolant, part numbers B000750M1 (/M2/M3) and G013A8JM1. The same is used for all newer VW, Skoda, Audi cars AFAIK. I tried boodmo.com, they said they can't source it. I would have ordered off Amazon global or some US shopping site, but automotive fluids are not supported. I think these cannot be shipped by air.

Any information is appreciated. Thanks in advance.

[petroguzzler]

Bhpians,

Are Honda Spare Parts for the Civic available outside Honda Service Centers in Chennai? If yes, please provide details.

[hserus]

Originally Posted by petroguzzler

Bhpians,

Are Honda Spare Parts for the Civic available outside Honda Service Centers in Chennai? If yes, please provide details.

The fastest way to source them is at a Honda ASS. Else for other service centers - there's Ignite (and yeah, Speed Motors) that you might consider.

Boodmo.com has a few parts available for Civics as well, if you want to buy online.

(edit)

Honda OE parts are available from Mahavir Distributors at Royapettah opposite Deccan Plaza. This is a multi brand store and while not an official dealer, has been around for a long time.

[R2D2]

Originally Posted by Ayson

Does this law exist in India? ..Thanks for the link. I have been following this issue. In this case, isn't this just an article? It isn't a court order.

You may want to read the following:

a Car firms sell spares OTC

b) CCI Notices

c) CCI Orders

I encourage all car owners to exercise our rights as customers. I have and successfully with Toyota. They also have a site to sell spares to customers. toyotapartsconnect. If TKM can no reason VAG/Honda and their dealers cannot.

[Ayson]

Originally Posted by Joe-Ker

Yes consumer court may be the way to go, These cases need to pop up from many places for this issue to get a proper resolution.

I hope i don't have to go there, but i'll keep updating.

Originally Posted by hserus

Any DOT4 brake fluid should work just fine given this is a universal standard. Motul, STP, Castrol, AC Delco .. there are many available.

I don't know how familiar you are with VAG vehicles, but AFAIK it isn't regular DOT4. It is a low viscosity fluid. Even 3rd party suppliers like Wurth, Pentosin, Febi etc. have regular DOT 4 and then a different one for VAG vehicles. Possible problems with non VW standard 501 14, ranges from slower response from the ESP/ABS/EDL pump to damage of the system. I would have got the Wurth one if it weren't more expensive than the original VAG fluid, and needed pre-ordering.

Originally Posted by hserus

As for coolant that is generic antifreeze, if you match the colour (Pink? Green?) then Shell has excellent coolant available for your use.

Again, I'm not sure about your familiarity with VAG. They themselves have about 4 different pink / purple coolants (G12, G12+, G12++, G13). Even these are not cross compatible, with results as small as reduced corrosion protection to as bad as coagulation in the entire system. So, I am apprehensive about a generic option.

Originally Posted by hserus

...this Bosch DOT4 would be an excellent choice.... and that site also has Liqui Moly, another excellent choice...

Thanks for the link. The Bosch fluid does not have any documentation to confirm compatibility. Following your other suggestion, I found two Liqui Moly fluids, of which the Liqui Moly SL6, is compatible with VW standard 501 14 according to the manufacturer website. It is again more expensive than OEM and Wurth, but it will be my next option if i cannot source the OEM part. Thanks for the suggestion. I had searched around for non OEM options, but had not spotted this yet.

I am writing all this so that someone else in my predicament, may stumble upon these posts, and be forewarned before they try generic options. It is entirely possible that this VW standard is just the manufacturer scaring customers into buying their own expensive parts & fluids, but the down side of getting it wrong is potential repairs running into 6 figures INR.

Originally Posted by R2D2

You may want to read the following:..... If TKM can no reason VAG/Honda and their dealers cannot.

Thank you for the links. I will go through. Even the Toyota site does not have brake fluid and coolant listed, but maybe they don't have specific requirements.

[hserus]

I do see the VW 501.14 standard. This thread made me think a bit.

http://forums.vwvortex.com/showthrea...4053598?page=1

The one key difference it states is a reduced low temperature viscosity compared to regular dot 4 but I have my doubts as to just how relevant this part of the spec will be unless you’re driving in the Himalayas.

That spec is roughly equivalent to “DOT4 Super“ so this brand might actually work and is an OEM for quite a few high end Germans.

https://www.amazon.in/Pentosin-12041...dp/B00JMAPS6U/

http://www.pentosin.net/specsheets/pentosin_dot4_lv.pdf

Now for the coolants yes you’re right and colour isn’t actually a 100% guideline.

G12/13 are actually a lot more compatible .. G11 isn’t as much.

The second post in this thread has a compatibility chart about mixing them.

The colour difference is only roughly applicable but G12++/13 can be mixed with all others as you see, there’s a good degree of backward compatibility. But lowest common denominator applies. Higher spec + lower spec = equivalent to lower spec.

G30 below is similar to G12/12+ (the higher grades are G40). This is a BASF product.

https://www.amazon.in/GLYSANTIN-G30%...dp/B079M3L7K4/

http://forums.vwvortex.com/showthrea...topics/8247625

G11 (VW TL-774 C)
Mono-ethylene glycol hybrid coolant (OAT with silicates but no nitrates, amines or phosphates) dyed blue.

G12 (VW TL-774 D)
Mono-ethylene glycol OAT coolant (no silicates, nitrates, amines, borates or phosphates) dyed red.

G12+ (VW TL-774 F)
Mono-ethylene glycol OAT coolant (no silicates, nitrates, amines, borates or phosphates) dyed purple.

G12++ (VW TL-774 G)
Mono-ethylene glycol lobrid coolant (OAT with reduced silicates, but no nitrates, amines or phosphates) dyed purple.

G13 (VW TL-774 J)
Mono-ethylene glycol and glycerine lobrid coolant (OAT with reduced silicates, but no nitrates, amines or phosphates) dyed purple.