The "JD Power Study" Thread

Gandhi · 27th October 2009, 18:04

How can FIAT be considered as an individual entry for Dealer Satisfaction Survey? Shouldn't it be TATA-FIAT together?

diffsoft · 27th October 2009, 18:09

Quote:

Originally Posted by aroop

Do we agree with these rankings?

To agree with these rankings one must have had comparative experience with dealers of multiple car makers. I have had experience with Maruti, Hyundai, Fiat and Skoda.

My best experience was with Hyundai, for Maruti I never had to go to an authorised facility

, my worst was with Skoda - knowingly pass a lemon, forge registration etc. and Fiat in between.

Thus my ranking broadly seems to match the below

Cheers,

MCR · 27th October 2009, 18:14

Mahindra at number 3. This shows the improvement achieved over years.
Hyundai down at no.8. This shows that Hyundai has become overconfident, is it?
Fiat at No.10. Not the last,phew.
Tata at No.6 . Interesting. On the way up.

rganeshiyer · 27th October 2009, 18:23

I am really surprised to see Hyundai come so low. I always thought Hyundai were the second best after Maruti. What are some of the parameters that are tested in the survey ? can anyone throw some light if they know ?

diffsoft · 27th October 2009, 18:27

Quote:

Originally Posted by rganeshiyer

can anyone throw some light if they know ?

Here's the official link:

2009 India Customer Service Index (CSI) Study | J.D. Power and Associates

DHABHAR.BEHRAM · 27th October 2009, 20:40

Dear all - I had to write this here. Please see the latest J.D.Power result. I am very happy. Good things happen. Very good things will also happen!

Best regards,

Behram Dhabhar

dinar · 27th October 2009, 21:16

Quote:

Originally Posted by DHABHAR.BEHRAM

Dear all - Very good things will also happen!

Best regards,

Behram Dhabhar

Waiting for this thing to happen

.

vinod_nookala · 27th October 2009, 23:45

Quote:

Originally Posted by DHABHAR.BEHRAM

Dear all - I had to write this here. Please see the latest J.D.Power result. I am very happy. Good things happen. Very good things will also happen!

Best regards,

Behram Dhabhar

Whats the news sir? Did Mahindra top the JD power sales and customer satisfaction surveys? Did it displace Maruti? Please share it with us.

Cyrus43 · 28th October 2009, 01:08

India Customer Satisfaction Index (CSI) Study | J.D. Power and Associates

vinod_nookala · 28th October 2009, 12:03

Thats a 2006 link, i will paste the latest one. Here it is-
2009 India Customer Service Index (CSI) Study | J.D. Power and Associates

Congratulations M&M on being No3 in CSI after Maruti and Honda. Truly a great achievement. I remember from where M&M was and where it is now, i guess from bottom to the top 3 now! In 2006 it was No.5 or 6 and it was almost sharing seat with TATA in 2003 at the bottom most place. SPeaks volumes about the product and aftersales service.

But the question is , are the sales of vehicles directly proportional to CSI ranking? TATA though performing consistantly bad is doing steady numbers.

headers · 28th October 2009, 13:15

I dont believe what I see:

Toyotas and Hyundais are known to be the best in Service!!

GTO · 28th October 2009, 14:53

The only part of this survey that I'd really agree with is Maruti at the top and Skoda at the absolute bottom.

Honda on 2nd spot? No ways. Toyota below Mahindra...you really have to be kidding me. And Hyundai at the back! They are definitely a no.2 / no.3 spot contender.

Really a rubbish survey. Where are Hindustan Motors or Mitsubishi? Or the Germans (Merc, BMW, VW?)

vikrantj · 28th October 2009, 15:08

Waiting for the good things to happen . To talk of it mechanically the suspense is on the edge of following the Hooke's law, any more load and elastic limit is reached.

After reading the wishlist and Mr.BD's non-belief in ghosts I am intrested in the venture.

vikrantj · 28th October 2009, 16:27

Totally biased survey.
1. Honda's service is better than Toyota.
2. Hyundai down the table and Tata above Hyundai .
3. The industrial average comes to 754 and not 785. I just added all numbers and divided by 11.
4. Mahindra-renault is number 5 with what non-available spares.

--Vikrant

Somu2009 · 29th October 2009, 11:03

Even I feel there is something fishy about this report. Or to be honest I feel its rubbish. Toyota is any day better than Honda. Those who don't agree even after being a team-bhp member, well I can't really help it. Toyota is BETTER.

Only thing that I agree in this review is that skoda is at the bottom

well deserved

27th October 2009, 18:04	#16
Gandhi BHPian Join Date: Jul 2009 Location: Bay Area, CA Posts: 962 Thanked: 209 Times View My Garage	How can FIAT be considered as an individual entry for Dealer Satisfaction Survey? Shouldn't it be TATA-FIAT together?
	() Thanks

27th October 2009, 18:14	#18
MCR BHPian Join Date: Aug 2009 Location: BLR/MYS Posts: 885 Thanked: 644 Times View My Garage	Mahindra at number 3. This shows the improvement achieved over years. Hyundai down at no.8. This shows that Hyundai has become overconfident, is it? Fiat at No.10. Not the last,phew. Tata at No.6 . Interesting. On the way up.
	() Thanks

27th October 2009, 18:23	#19
rganeshiyer BHPian Join Date: Oct 2007 Location: Bangalore Posts: 66 Thanked: 15 Times	I am really surprised to see Hyundai come so low. I always thought Hyundai were the second best after Maruti. What are some of the parameters that are tested in the survey ? can anyone throw some light if they know ?
	() Thanks

27th October 2009, 20:40	#21
DHABHAR.BEHRAM Distinguished - BHPian Join Date: Jul 2007 Location: MUMBAI Posts: 3,060 Thanked: 5,406 Times	Dear all - I had to write this here. Please see the latest J.D.Power result. I am very happy. Good things happen. Very good things will also happen! Best regards, Behram Dhabhar
	() Thanks

28th October 2009, 01:08	#24
Cyrus43 Join Date: Nov 2006 Location: London Posts: 5,019 Thanked: 230 Times View My Garage	India Customer Satisfaction Index (CSI) Study \| J.D. Power and Associates
	() Thanks

28th October 2009, 12:03	#25
vinod_nookala Senior - BHPian Join Date: Aug 2007 Location: Mumbai Posts: 1,737 Thanked: 431 Times View My Garage	Thats a 2006 link, i will paste the latest one. Here it is- 2009 India Customer Service Index (CSI) Study \| J.D. Power and Associates Congratulations M&M on being No3 in CSI after Maruti and Honda. Truly a great achievement. I remember from where M&M was and where it is now, i guess from bottom to the top 3 now! In 2006 it was No.5 or 6 and it was almost sharing seat with TATA in 2003 at the bottom most place. SPeaks volumes about the product and aftersales service. But the question is , are the sales of vehicles directly proportional to CSI ranking? TATA though performing consistantly bad is doing steady numbers.
	() Thanks

28th October 2009, 13:15	#26
headers Senior - BHPian Join Date: May 2006 Location: Greater Chennai Posts: 4,667 Thanked: 563 Times	I dont believe what I see: Toyotas and Hyundais are known to be the best in Service!!
	() Thanks

28th October 2009, 14:53	#27
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 71,847 Thanked: 321,621 Times View My Garage	The only part of this survey that I'd really agree with is Maruti at the top and Skoda at the absolute bottom. Honda on 2nd spot? No ways. Toyota below Mahindra...you really have to be kidding me. And Hyundai at the back! They are definitely a no.2 / no.3 spot contender. Really a rubbish survey. Where are Hindustan Motors or Mitsubishi? Or the Germans (Merc, BMW, VW?) Last edited by GTO : 28th October 2009 at 14:55.
	() Thanks

28th October 2009, 15:08	#28
vikrantj BHPian Join Date: Jul 2009 Location: Pune Posts: 629 Thanked: 591 Times	Waiting for the good things to happen . To talk of it mechanically the suspense is on the edge of following the Hooke's law, any more load and elastic limit is reached. After reading the wishlist and Mr.BD's non-belief in ghosts I am intrested in the venture.
	() Thanks

28th October 2009, 16:27	#29
vikrantj BHPian Join Date: Jul 2009 Location: Pune Posts: 629 Thanked: 591 Times	Totally biased survey. 1. Honda's service is better than Toyota. 2. Hyundai down the table and Tata above Hyundai . 3. The industrial average comes to 754 and not 785. I just added all numbers and divided by 11. 4. Mahindra-renault is number 5 with what non-available spares. --Vikrant
	() Thanks

29th October 2009, 11:03	#30
Somu2009 BHPian Join Date: Apr 2009 Location: New Delhi // Tempe, Arizona Posts: 236 Thanked: 431 Times	Even I feel there is something fishy about this report. Or to be honest I feel its rubbish. Toyota is any day better than Honda. Those who don't agree even after being a team-bhp member, well I can't really help it. Toyota is BETTER. Only thing that I agree in this review is that skoda is at the bottom well deserved
	() Thanks