BHPian
Join Date: Nov 2007 Location: Marlborough, MA/Bangalore
Posts: 358
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| Re: Registration expiry and re-registration/renewal process How time flies …
(Written on 2/16/2019)
Since I started this thread with queries for Registration Renewal 10 year back, today my RX100 went for its third Registration Renewal. Thought I will share my experience, if it can be of any help to others. This narration also might instill some confidence in those who are wary of any RTO experiences.
My RC was due for renewal on 4th Feb. Though I knew it's sometime in Feb, did not realize it's on 4th till the previous Saturday evening. Luckily, I had done my Pollution Certificate and a routine service of the vehicle on Saturday in preparation for the upcoming RTO visit. Regarding service, looks like some of the standard service stations are not servicing RX100s anymore. Pacer told me that they don't do it anymore and I should be getting the service done from any local mechanic. I was surprised to hear this. I can understand that parts must've become out of supply, but a routine service is something they should undertake, I suppose. Anyways, my local mechanic, who always wanted to service my RX100 got that opportunity this time. And, I should admit that, he has done a pretty good job. The bike has got its josh back and runs like a breeze now.
So, I informed at work about a half day off and set out around 10am to Bangalore East RTO, which is now located in Ramamurthy Nagar, though it's called Kasturi Nagar RTO.
Stopped by a Xerox shop near the RTO for routine envelop with Rs. 18 postal stamp affixed, in which your Renewed RC will be mailed to you, a folder to keep all the documents, copy of Insurance, copy of Pollution Certificate, and a copy of RC Book (yes, I still have the book form of the RC). Placed everything in the folder and walked up to the 2nd floor Non-Transport section, unware of the situation awaiting up there. As I mentioned in another post, I was surprised to see nobody behind the counters till 11am . Later, somebody told me that the registration counters are closed till 8th Feb due to a software freeze because of the ongoing upgrade to Vahan 4 software. Multiple people and the Superintendent told me that there is nothing else that can be done till the new software is up and running and asked me to come back after 8th. I was in trouble since my RC was expiring on that day and they just disowned me completely. Of course, it's not their problem, but my lack of being careful. So, returned home.
I continued to check for the VAHAN software upgrade and on 7th or so I could check on the portal for my registration number. It listed all transactions that can be done, but when I chose Fitness Certificate (for lack of Registration Renewal option on the landing page), it said it's only for Transport vehicles. So, thinking the software is still being upgraded or not yet fully operational, I waited for another week and saw no change in the options available. So, being crunched for weekday time, decided to make a visit to RTO on a Saturday.
Reached RTO Non-Transport section at around 11am and after moving across many counters, reached the Application Receiving counter (looks like they have different counters for different registration number series). The lady staff behind the counter told me that I should apply online and come back with the fees paid receipt. I was baffled and told her I could not find the option to which she gave me a long and unfriendly Kannada lecture which essentially meant, if there was no option for Non-Transport vehicles, she would not have asked me to do it and come back. Then she pointed to a sheet of paper posted on the glass window with some handwriting mentioning that the Misc option should be chosen for RC renewal, not FC option. One thing I realize every time I visit this place is that, the biggest issue is lack of adequate information and guidance. Whoever has that information is not very willing to share or share partial information which causes people to run around, that too multiple times. She wrote the fee to be paid and handed over the file back to me. She also asked for Change of Address to which I said my current address is different, but will do the change of address later. Then, she said renewed RC will be mailed to the address mentioned in the RC book. Though Form 23 clearly mentions that change of address is not mandatory with RC renewal, who wants to argue with a staff who is already not in best of her spirits. I said ok. That will make me go back home and get my address proof. And, I thought I will do the online application from home, which I would realize later that was a dream waiting to be shattered.
So, rushed home, got the BSNL Telephone Bill copy, signed into the portal and entered registration and chassis number. And, here comes the pop up saying, registration is not valid, can't proceed. As mentioned earlier, my registration duly expired on 4th Feb. Alright, there was nothing much I could do, but go back to RTO office. Got back to the lady staff with my story and she guided me to another counter. From her indifferent response, I guessed it's a routine stuff there to have people coming in with expired RCs.
So, went to the counter and waited for a long time, while the person of interest was discussing with everybody else sitting around him and showing expressions of surprise and awe on their faces, that made all of us, his clients, feel that the software is misbehaving. When my turn came he got to the job. Then he wanted me to get an OTP from a lady staff at a faraway counter. Looks like they are using a phone number for the OTP to login and that phone is going around the office. Then, I went looking for the lady staff with the precious phone and she, instead giving me the OTP, gave the phone to another person to be returned to our man. Now, I asked him whether he entered Change of Address in the application, for which he wanted the form duly filled and sent me back. I went down, got a form from the shop opposite to RTO for Rs. 2, filled it up and came back to the counter. Then, he got my stuff done and asked me to go pay the fees at the first floor counter. Went there, lived the queue life, paid Rs. 1201/- (Smart Card fee: 137, Green Tax: 250, Renewal of Registration: 300, Penalty (for delay): 300, Change of Address: 150, Some misc charge:64 ) got receipt and went back to the lady staff whom I met earlier. She looked at everything and asked me to go and get the inspection done. Now, when I went downstairs, there was no inspection going on anywhere. Then, I went and asked at the shop. People manning the shop appears to have all the answers. The lady came out and called out to one of the agents and he said morning inspection is over and afternoon one is going on behind the RTO, at the ground. Morning inspections are done in front of Sainik Welfare Board, which is visible from the RTO premises. Ground behind RTO is used for driving test in the morning. Afternoon inspections are done in the RTO ground. When I went there, I saw one MVI sitting there supervising driving tests. He told me that other folks are out for lunch and will be back only by 3pm. Time was 1:45pm then. So, I decided to eat something from a Pure Veg place opposite to RTO where a Full Meal costed Rs. 60/-. Don't look around or bother much about quality and cleanliness when you have no other options around and you never know how long you'll have to starve if you don't pick that meal now. Food was decent, restaurant was reasonably clean, and they had kept a bottle of Dettol liquid soap at the hand wash, which was a big plus.
Got back to the waiting area and waited and waited. Now, around 3pm an MVI came out from a secret door with a bunch of people around him. A line of cars had formed in front of the inspection area, most of them new Taxi cabs. He took file after file and asked the owners to read out chassis and engine number. Whoever had not taken a pencil impression of the chassis number on the first sheet of the application form (he was particular about it and I was asked to take the impression on the first page though I had it on the page where it was asked for) were sent back to do that. When I showed by file, he asked me to bring the bike, I brought the bike and stood behind the line of cars. Then an RTO vehicle came and the folks in the vehicle talked with the MVI for some time and then they all vanished together. I waited for almost 30 minutes in the hot sun wearing the helmet with no sign of the MVI coming back and later moved to the waiting area. Time just passed and no sign of the MVI yet. Then, another MVI in civil dress came in and asked all waiting FC people to go and come back Monday morning. I told him that the earlier officer saw my file and wanted to see the bike. Then, he asked me to wait. Then, he started seeing vehicles, mainly new ones. Then he went off. Rest of the folks waited. It was around 4:30pm and people started leaving. Then around 4:40 the RTO vehicle came in. The MVI signed files for two vehicles that were almost exiting the parking area. Then, he asked for my file and asked the driver of the RTO vehicle to check/take pencil impression. The driver looked at my application and saw the pencil impression and asked me to go get MVI's signature. Myself and another person went up to his office. He looked at the application and said he needs the pencil impression on the first page. I went down and took the impression on the first page and came up. He signed on the third page. Then, I had to go into another room to get seal and further signature done and an entry made in a register where I had to sign against the entry. Then, we had to hand over the application at the inward counter. Now, around 10 minutes of waiting and the counter person was not seen. Upon checking with the lady at the counter who reviewed the application in the morning, she said it's already 4:50, and asked us to come back next day. We went back and waited at the inward counter again. Another 5 minutes or so, the person showed up like an angel, made the entries and handed over the Acknowledgement slip, which is valid for 30 days. He said the RC will come in 30 day time. So, It was almost 5pm and that was the end to an eventful day.
Few things to note:
1. Change of address is recommended, if your current address is different from what is mentioned in the RC. Though, it's not mandatory somebody can pull a trick on you, if they intend to. So, go for it unless otherwise there is a genuine reason for not doing so.
2. Pencil impression of chassis number on first page of the application is preferred. Can avoid another impression, if some officer doesn't like the 2nd or 3rd page impressions
3. It's online application system now, except in cases of validity expiry or other scenarios where customer is unable to submit an application.
4. The key to a good experience, based on few of my RTO interactions (3 RC renewals, 1 NOC, two vehicle RC transfers, one DL renewal) during the past few years are:
- know what documents are required
- know which counter to go for what purpose
- converse with others standing behind, in front, or beside you - you could get lot of valuable information from them, many of them might be agents who almost live there
- knowing Kannada is a big advantage
- patience, patience and more patience. You can never have enough of it
- persistence, if somebody asks you to go and come back next day, don't be a good boy and just walk off. Stay around, things might change, another person might show up, or the unexpected might happen, like the MVI returning almost at the end of the workday. |