Car helpline services - Crossroads / Race/ fastrack?

Shashank.A · 12th July 2008, 09:32

I was not able to find a more appropriate section for this, however if this is not the right section please move it to appropriate place. And I also hope that this has not been discussed earlier.

I am sure many of us are using some emergency breakdown service or a car helpline service. Wanted to know the experiences of different members about the same.

I subscribed to Fastrack 6 months back, called tham 3 months back for the first time when I had a flat tyre at 11:30 pm and was too tried as was coming back from driving more than 250km in UP. So called these guys to change the tyre, however when they failed to turn up after 45 minutes then I changed the tyre myself and moved on.

The second time I wanted to use them was couple of days back at 12:30 Am when my alternator failed and hence I was stalled. But after 1 hour or ringing all their numbers no one answered the phone.

What about other service providers, I remember using Crossroads few years back for my bike, had called them few times for flat tyres and if I remember they were quite efficient at that time.

phamilyman · 12th July 2008, 10:42

RACE has a bunch of mechanics who are more interested in changing arbit stuff in your car. And can be useless at peak hours. My mom once waited with a phuk alternator at like 1pm at sarojini nagar for two hours !!

At night they are prompt. But they will try giving you their numbers, for direct service, etc etc chor behavior

gd1418 · 12th July 2008, 12:12

My three cars are registered with RACE for the last 5 years. Never had a problem with them and their service too had been prompt (the renewal fees collection has been prompter).

4 days back the Qualis had a flat and called them up. All their lines are not responding till date. Has the company shut shop? Maybe I'll have to subscribe to a backup service provider. Can't put all eggs in one basket though..

elfhelm · 13th July 2008, 16:14

Well, unlike you guys who have subscribed, I haven't subscribed to any service and our family has had cars for the last 9 yrs or so.

The one time that my Wagon R died at 11.00pm on a Sunday night, the Maruti on road service guys turned up after about 40 minutes and replaced the battery with a new one free of cost.

Other than an occasional flat tyre, never faced any situation which we could not handle our selves.

So am I just plain lucky or am I missing something by not subscribing to such schemes?

ashthedivx · 14th July 2008, 11:15

Shashank, I have been using Crossroads service from the last 4-5 Years for all our cars. One can always bet on them without any doubt. They do have a good coverage in Delhi as well some parts of NCR

Tried them many times for changing flattered tyres. No breakdown services tested till yet, thank god

Response time is round about 15-20 Mins.

abhinav.gupta88 · 14th July 2008, 12:52

Quote:

Originally Posted by gd1418

My three cars are registered with RACE for the last 5 years. Never had a problem with them and their service too had been prompt (the renewal fees collection has been prompter).

4 days back the Qualis had a flat and called them up. All their lines are not responding till date. Has the company shut shop? Maybe I'll have to subscribe to a backup service provider. Can't put all eggs in one basket though..

I guess the contact no. for race has changed

Shashank.A · 14th July 2008, 13:58

I guess I have been screwed up this time by subscribing to Fastrack...

anupamsinha · 30th July 2008, 17:17

Quote:

Originally Posted by Shashank.A

I guess I have been screwed up this time by subscribing to Fastrack...

Same here. No one picks up the phone.

gd1418 · 30th July 2008, 17:26

Aah, the numbers have changed, for RACE atleast. Their numbers here in Delhi/NCR are:

011 43676767
+91 9910436767
+91 9310236767

Shashank.A · 4th August 2008, 10:27

Quote:

Originally Posted by anupamsinha

Same here. No one picks up the phone.

Now how to track these guys ?

ashthedivx · 4th August 2008, 10:37

Quote:

Originally Posted by Shashank.A

Now how to track these guys ?

Best is to catch hold the sales guy !!

ashutoshb · 4th August 2008, 11:34

Have had a decent experience with Crossroads. Three cars (mine and two of my friends) in my knowledge were registered with them and that included a 15 yr old 800. None of us had a problem with their service, it was prompt. Often we used to get the number of the nearest rescue van, so that we could coordinate routes and all. At times, I've even called them home!!

jinu_joseph · 17th July 2009, 00:29

Hi folks I am looking a good car break down service that would cover mumbai and navi mumbai areas. I have seen an ad for myTVS but haave no reviews for it. So anyone using myTVS car breakdown recovery service.

Anybody else know any good car breakdown service ?

PS: not sure if this is right place for this post. Mods request you to please move it to the right place. Thanks

jinu_joseph · 20th July 2009, 10:53

Any ideas about this. folks in mumbai please respond?

Eddy · 20th July 2009, 11:13

I am using RACE and have been impressed with their service, but I am in the NCR.

12th July 2008, 09:32	#1
Shashank.A BHPian Join Date: Sep 2007 Location: New Delhi Posts: 484 Thanked: 11 Times View My Garage	Car helpline services - Crossroads / Race/ fastrack? I was not able to find a more appropriate section for this, however if this is not the right section please move it to appropriate place. And I also hope that this has not been discussed earlier. I am sure many of us are using some emergency breakdown service or a car helpline service. Wanted to know the experiences of different members about the same. I subscribed to Fastrack 6 months back, called tham 3 months back for the first time when I had a flat tyre at 11:30 pm and was too tried as was coming back from driving more than 250km in UP. So called these guys to change the tyre, however when they failed to turn up after 45 minutes then I changed the tyre myself and moved on. The second time I wanted to use them was couple of days back at 12:30 Am when my alternator failed and hence I was stalled. But after 1 hour or ringing all their numbers no one answered the phone. What about other service providers, I remember using Crossroads few years back for my bike, had called them few times for flat tyres and if I remember they were quite efficient at that time.
	() Thanks

12th July 2008, 10:42	#2
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,975 Thanked: 4,673 Times	RACE has a bunch of mechanics who are more interested in changing arbit stuff in your car. And can be useless at peak hours. My mom once waited with a phuk alternator at like 1pm at sarojini nagar for two hours !! At night they are prompt. But they will try giving you their numbers, for direct service, etc etc chor behavior
	() Thanks

12th July 2008, 12:12	#3
gd1418 Senior - BHPian Join Date: May 2006 Location: Gurgaon Posts: 3,577 Thanked: 729 Times View My Garage	My three cars are registered with RACE for the last 5 years. Never had a problem with them and their service too had been prompt (the renewal fees collection has been prompter). 4 days back the Qualis had a flat and called them up. All their lines are not responding till date. Has the company shut shop? Maybe I'll have to subscribe to a backup service provider. Can't put all eggs in one basket though..
	() Thanks

13th July 2008, 16:14	#4
elfhelm BHPian Join Date: Oct 2007 Location: Thane Posts: 113 Thanked: 0 Times	No subscription Well, unlike you guys who have subscribed, I haven't subscribed to any service and our family has had cars for the last 9 yrs or so. The one time that my Wagon R died at 11.00pm on a Sunday night, the Maruti on road service guys turned up after about 40 minutes and replaced the battery with a new one free of cost. Other than an occasional flat tyre, never faced any situation which we could not handle our selves. So am I just plain lucky or am I missing something by not subscribing to such schemes?
	() Thanks

14th July 2008, 11:15	#5
ashthedivx Senior - BHPian Join Date: Feb 2007 Location: Delhi Posts: 1,359 Thanked: 24 Times	Shashank, I have been using Crossroads service from the last 4-5 Years for all our cars. One can always bet on them without any doubt. They do have a good coverage in Delhi as well some parts of NCR Tried them many times for changing flattered tyres. No breakdown services tested till yet, thank god Response time is round about 15-20 Mins.
	() Thanks

14th July 2008, 13:58	#7
Shashank.A BHPian Join Date: Sep 2007 Location: New Delhi Posts: 484 Thanked: 11 Times View My Garage	I guess I have been screwed up this time by subscribing to Fastrack...
	() Thanks

30th July 2008, 17:26	#9
gd1418 Senior - BHPian Join Date: May 2006 Location: Gurgaon Posts: 3,577 Thanked: 729 Times View My Garage	Aah, the numbers have changed, for RACE atleast. Their numbers here in Delhi/NCR are: 011 43676767 +91 9910436767 +91 9310236767
	() Thanks

4th August 2008, 11:34	#12
ashutoshb Senior - BHPian Join Date: Jul 2006 Location: NOIDA Posts: 1,954 Thanked: 5,331 Times View My Garage	Have had a decent experience with Crossroads. Three cars (mine and two of my friends) in my knowledge were registered with them and that included a 15 yr old 800. None of us had a problem with their service, it was prompt. Often we used to get the number of the nearest rescue van, so that we could coordinate routes and all. At times, I've even called them home!!
	() Thanks

17th July 2009, 00:29	#13
jinu_joseph BHPian Join Date: Aug 2006 Location: Mumbai Posts: 426 Thanked: 202 Times	Car break down service Hi folks I am looking a good car break down service that would cover mumbai and navi mumbai areas. I have seen an ad for myTVS but haave no reviews for it. So anyone using myTVS car breakdown recovery service. Anybody else know any good car breakdown service ? PS: not sure if this is right place for this post. Mods request you to please move it to the right place. Thanks
	() Thanks

20th July 2009, 10:53	#14
jinu_joseph BHPian Join Date: Aug 2006 Location: Mumbai Posts: 426 Thanked: 202 Times	Any ideas about this. folks in mumbai please respond?
	() Thanks

20th July 2009, 11:13	#15
Eddy Team-BHP Support Join Date: Apr 2007 Location: Singapore Posts: 9,553 Thanked: 14,491 Times	I am using RACE and have been impressed with their service, but I am in the NCR.
	() Thanks