My 2019 Tiago was indeed an impulsive buy - replacing my 2006 Baleno
Regrets: Yes
Warning: Slightly Long post
My 2006 Baleno sedan started giving me occasional troubles with weak Suspension, coolant leaks ..etc by end of 2018 which started to make me think of an upgrade.
Initially I wanted to go for a used Ecosport, Figo or Freestyle as my budget was within 6 lacs (including the amount I fetch by selling Baleno)
However as we all know Baleno was terrible in the used car market and I wasn't fetching good value for many months. Also surprisingly I wasn't seeing much good deals on Used Ford cars too and many in the known circle werent ready to sell
Early 2018 I casually dialed Ford and Tata Dealers in my hometown (Thrissur) for possible exchange options. Ford never bothered to ring back, but Tata guys were prompt to follow-up and offered good exchange value (still not what I wanted)
This made me think on getting a new Tiago as the replacement. This way I could give my Dad a new hatchback which he could comfortably drive around and I could bring back the Fiesta to Bangalore for my use.
Next few weeks I spent gathering details on Tiago - TeamBhp, Youtube and Friend circle was definitely my go to options.
Reviews on Tiago were mostly positive and beyond, we also went to the showroom with my family including dad & mom for a test drive of the Tiago. Everyone was happy with the features and build quality, though me and dad were not happy with the power delivery as we both were driving 1.6 engines with 101 horses. Thought I could fix that later with a remap.
Also didn't consider the Tiago JTP as first thing it was out of my budget (7.5L on road) + showroom mentioned JTPs had a different service bay, which made me think it might be slightly risky in coming years as I am a person who keeps cars for longer.
So eyes closed and booked a Blue Tiago (to match with our Fiesta) top end manual, initiated Loan processing and delivery was planned for early May.
Delivery was slightly delayed owing to delays from the Bank side & RTO side, however by 3rd week of May I got the delivery done.
Delivery and the next few weeks were all uneventful and we were enjoying the car.
Coming to the snags:
After almost a month while on a visit to our village (almost an hour drive) I could see CEL popup on the console, however no issues with the car.
Called up ASC and they said to bring the car to diagnose. However when we cranked up the car again while returning this had disappeared.
Now this kept happening intermittently during some journeys and mostly we observed it was after fueling the car and then after a certain distance - however still nothing with the car, except for the CEL popping up.
Once we were lucky enough to get this to the service center and they scanned and informed its because of too much usage of Clutch :|
For almost a year we never had anything and I had brought the car to Bangalore too just to make sure it clocks some mileage before the free services and warranty gets expired.
After almost a year we started noticing that whenever we refueled and travelled for some distance and stopped, the car would have issues in cranking
My Parents and myself got stranded thrice due to this and at times car would crank fine after maybe 30 minutes or an hour.
We had to literally get the car towed couple of times in a span of 1 year and couple of times we were stuck in roadside for a while, post which the car starts fine.
After multiple service center visits, a fuel tank + fuel pump cleaning, starter motor fix, fuse fix, sensor changes ..etc finally it was traced that the ECU could be faulty.
After much push and followups they agreed to do this within the Extended Warranty and I was lucky to save some 15K for the unit + labour.
Luckily post this we never had the issue, so I still believe its the faulty ECU from factory that caused all of this.
Summary of Snags:
1) In 1 month CEL Lights popping up and going away on its own, Fix: None (hasn't appeared after ECU change)
2) In 1 Year - Car cranks but does not start, mostly after refuel. Occurred multiple times and had to be towed twice. - Fix: ECU Change
3) In 1.5 Year - Car not cranking , battery fine - Fix: Some part in the Self Start motor assembly unit replaced (looks like there was a recall on this for the 2019 batch, but not informed by ASC. They were replacing the unit only once issue occurs)
4) In 1.5 Year - Car not cranking again, battery fine - Fix: Self start motor fuse upgraded to higher amp. (Looks like this again was part of a recall, but not done by ASC until complained)
5) After 2.5 Year - Harman Head unit touch screen issues, some areas of the touch screen goes non-responsive and doesnt respond to even a hard touch. Complained to ASC, they claim warranty is only for a Year and advices to go for service which could cost upwards of 18K including shipment to Pune. Also on researching I could see this was the case with 75% of top end cars which had the Touch screen system - probably an issue with that year's batch.
Luckily I had extended warranty from Bajaj Allianz as part of my Car loan and they fortunately honored a repair or replacement unit within 15K bracket.
Fix: Went for an aftermarket Android Unit
Multiple times I thought to myself as to why I sold the Baleno. Though it had minor issues, it never left us stranded on any of our trips.
6) After 4 years - Automatic AC not working, have to manually adjust the temperature setting. Fix: None, living with it at the moment. Service center has no answer.
Though I am happy with the car and a remap (WOLF) has made the drivability even better, I am always a little concerned on the car's reliability.
Conclusion: Though most people are still happy with their Tiagos I am still concerned on what issue might pop up next. Also Tata motors as such has improved a lot and come a long way, but there is scarcity of skilled technicians in every service center to handle the current tech in cars.
Thus I feel all these are perks that could come with an
impulsive buy.
Possibly will skip buying another Tata car in my life
Just adding a picture to share the happy moments back in 2019 !