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Old 18th October 2023, 23:55   #1
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Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

Summary - bought the top end turbo CVT Dual tone magnite and sold the same in 14 months.

Details-
I had upgraded by my 6 years old i20 petrol manual to Nissan magnite by Aug 2022. The i20 was my second car, primarily being a driver driven family car and city car.

Criteria - max budget of 15L. Petrol, automatic.

I had checked below options and reasons why I did not take them.

Hyundai - after owning an i20 and Elantra, I was unhappy with the quality of the car. Did not want to go with Hyundai.

Kia - checked the sonet, but had a long waiting period. Again, being a Hyundai car, I was not very particular.

Skoda/vw - not wanting to pay 20+ lacs for a tiguan/kushaq.

Tata - quality was good, but we felt that the car was claustrophobic. Also the amt was a big no-no.

C3 - very basic. But suspension was the best.

Elevate - not released by then.

Magnite - decent ride during test-tesy drive, seats were good, automatic, suspension was next best to C3. Fit in 14L. With all bells and whistles. Bought it in Chennai.

Issues faced during after 6 months.
1. Squeaky suspensions.
2. Severe rattling
3. AC does not work if you go on cruise control
4. The brakes were not effective at speeds more than 100kmph.
5. On any speed breaker, there was a noise from the front side of the car.
6. Wiper blades were not effective.
7. The car will give a message that key is not identified, but this message will not be there when I take it to service center.
8. Tired of explaining the issues to Nissan service managers (change in managers inbetween as well)

After quite some push, Nissan took the car, were able to solve only the issue 1,5.

Issues 2, 4, 6 - they said they sorted the issue, but the issues came back in a month.

Issue 3- they could not identify the issue at all. Though I sent them a video on when it happens, they said they will call back, fix an appointment and take it for long drive, but never happened.

Issue 7 - they could not replicate. They simply said it works.

Summary of story - I was tired of fighting this battle. Either product had to be good or the service center had to be good. When both are not good, it's only everlasting pain that you as customer has to go through.

Finally decided to get rid of the car. The resale was also pathetic - Lost 32% in 14 months. And very limited takers as well. But happy riddence.

Now looking at elevate zx automatic or compass diesel 4x2 auto longitude. But this story for later
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Old 19th October 2023, 06:54   #2
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

I actually enjoyed my drive of the Magnite Turbo CVT; in a sea of slow & jerky AMTs then, it brought a smooth CVT to the table. Its 4-star GNCAP rating was also impressive.

But in order to meet their aggressive pricing, the cost-cutting was obvious. As the cars are ageing, it's becoming even more obvious, with several owners complaining of niggles & problems on Team-BHP. Nissan's after-sales has always been atrocious (I own a Sunny). I'd also be worried about the long-term reliability when new Magnites are reporting such niggles & Nissan's global track record with CVT reliability is poor.

They recently launched the Magnite AMT at 6.5 lakhs. That is amazing pricing, but its a cheaply built car at the end of the day.
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Old 19th October 2023, 07:40   #3
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

Quote:
Originally Posted by Subramag View Post
Now looking at elevate zx automatic or compass diesel 4x2 auto longitude. But this story for later
Hi, it's disappointing to hear such a poor customer experience.

You have had too many run-ins with the ASC. Going for a Jeep may not be a very different experience. Elevate is a newly launched product and will surely have teething issues or niggles which will take Honda some time to fix. My advice would be to wait a few months before going for Elevate.

For fuss-free ownership, you can always go to the Brezza Automatic variant. It's the safest car in Maruti’s stable.
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Old 19th October 2023, 11:04   #4
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

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Originally Posted by GTO View Post
I'd also be worried about the long-term reliability when new Magnites are reporting such niggles & Nissan's global track record with CVT reliability is poor.

I am sure with each passing year, they are ironing out little snags. My Kiger 2023 feels very different to the previous years and also the BSVI phase 2 engines are more refined now, the new Magnite even looks more upmarket and like a conventional SUV more so than any other car in this price bracket. I would be alarmed if new buyers also complain of the same niggling problems.

Last edited by jomyboy : 19th October 2023 at 11:05.
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Old 20th October 2023, 09:12   #5
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

Quote:
Originally Posted by Subramag View Post

Now looking at elevate zx automatic or compass diesel 4x2 auto longitude. But this story for later
You seem to be the type who needs a no nonsense well built car; don’t even think of the compass, try the elevate. It may not have all the bells and whistles that the competition offers but is a well engineered car and does what it says on the box. Honda has mastered the art of CVTs so no worries there too.
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Old 20th October 2023, 10:57   #6
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

Quote:
Originally Posted by Subramag View Post
Now looking at elevate zx automatic or compass diesel 4x2 auto longitude. But this story for later
Sorry to hear about your sad stint with the Magnite. It’s good that you sold the car for loss and made peace with it.

Coming to your ‘sort-of’ shortlisted cars ; please thread with caution with the Compass. No doubt the product is robust in terms of drivetrain, build quality, driving pleasure, etc. But the horror stories of issues / niggles and the pathetic after-sales is crazy! One cannot have this kinda of experience after shelling out on a ‘premium’ car costing 30 big ones!

Probably you’ll be better off with the Elevate & it’s nearly a City in SUV shoes , if I may say.

Good luck with your next car. 👍🏻
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Old 20th October 2023, 11:04   #7
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

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Originally Posted by Subramag View Post
Now looking at elevate zx automatic or compass diesel 4x2 auto longitude. But this story for later
Echoing sentiments of fellow members here on the Jeep Compass. A friend once mentioned that the Compass belongs in two places - Either the workshop or on a flatbed. Please stay away.
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Old 20th October 2023, 12:00   #8
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

Quote:
Originally Posted by Subramag View Post
Either product had to be good or the service center had to be good.

Now looking at elevate zx automatic or compass diesel 4x2 auto longitude.
Very well said. I feel for you, living with constant trouble is certainly takes the pleasure out of owning the machine. For your wisdom words (quoted above), please go-ahead with Elevate, you would have atleast a good product to back you up. Honda service centers are also OKish.
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Old 20th October 2023, 15:43   #9
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

I'm so sorry to hear about your negative experience with Nissan after-sales service. It's very alarming to have so many problems with a new car in just 14 months. I've never been a big fan of Nissan or its Indian subsidiaries, because I've always had the impression that they sell substandard products in India to cater to the price-conscious Indian market. With a few exceptions, their product lineup in India is much lower quality than their products in Europe and the Middle East.
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Old 20th October 2023, 18:53   #10
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Quote:
Originally Posted by spaceunicorn View Post
I'm so sorry to hear about your negative experience with Nissan after-sales service. It's very alarming to have so many problems with a new car in just 14 months. I've never been a big fan of Nissan or its Indian subsidiaries, because I've always had the impression that they sell substandard products in India to cater to the price-conscious Indian market. With a few exceptions, their product lineup in India is much lower quality than their products in Europe and the Middle East.
I agree. I have driven Nissan cars in Europe.. and went with the same anticipation. But Nissan India has let India down big time.

Quote:
Originally Posted by ashvek3141 View Post
Sorry to hear about your sad stint with the Magnite. It’s good that you sold the car for loss and made peace with it.

Coming to your ‘sort-of’ shortlisted cars ; please thread with caution with the Compass. No doubt the product is robust in terms of drivetrain, build quality, driving pleasure, etc. But the horror stories of issues / niggles and the pathetic after-sales is crazy! One cannot have this kinda of experience after shelling out on a ‘premium’ car costing 30 big ones!

Probably you’ll be better off with the Elevate & it’s nearly a City in SUV shoes , if I may say.

Good luck with your next car. 👍🏻
Thank you. I had the 2009 iVtech city and I loved that car. No hassles. That was the reason for choosing Elevate as one option. But the kind of platsics I see inside the bonet and the front grille, I feel its nowhere close to the earlier city that had in 2009 times. Makes me feel a bit worried on robustness aspect.

Thanks All. I had the 2009 ivtec city earlier. It was a very good car and I loved it. No hassles.

When I look at the elevate now, the whole engine room is filled with plastic. So is the grille.

It really worries me to see so much plastic, and, nowhere closer to the old city that I owned. This was the reason behind looking at the compass.

Last edited by Aditya : 20th October 2023 at 22:01. Reason: Back to back posts merged
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Old 21st October 2023, 06:58   #11
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

I'm walking on this path with their sibling - Renault Triber. I checked the Magnite as well but I'm someone who always looks for an option to take manual control of the vehicle, when necessary - The CVT doesn't have that option with Magnite. Hence, I ruled it out then.

I bought Triber for its features and space, though I was not fully satisfied with the vehicle's performance. A lesson I learned later - If you do not have the heart for it, do not take a chance.

It has a terrible engine with a dead gearbox (AMT). It's very uninspiring to drive and in many cases, it's scary to be on the road as the engine and gearbox take time to respond on its wish. The engine noise and auto gear shifts are unbearable. I tried to talk with the service center to make some minor changes to make the gear shifts smooth and reduce the engine noise. However, the SC team mentioned that they have to follow what Renault asks them to do and cannot make any changes to the given instructions. So, I totally get it when you say you're happy with it. I decided to sell it and the resale price is too low for Nissan/Renault.
However, I made up my mind to give it off rather than live with it.
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Old 21st October 2023, 20:06   #12
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

I was also in the market a couple of years ago looking for a good Petrol automatic (no AMT for me) after I decided to sell my lovely Fiat Linea which I used for 13 years, without a glitch. My budget was also 15L but I wanted a bigger car as I wanted to move “upward” from a sedan.

The only car that fit my requirements was the Maruti XL6 and what a good decision that turned out to be. I know horror stories of build quality etc, but the engine is fantastic and the 4 speed Turbo Charger is extremely smooth. With the 2022 update it now comes with 6-speed TC and paddle shifters (tough I’ve never had the need to change gears manually). Add to it 360-deg camera, ventilated seats, 4 airbags, upgraded suspension, UV cut glass etc
Coming from the MUV DNA the utility it provides is amazing.
I think you should seriously consider this, go take a test drive and experience it yourself.
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Old 20th February 2024, 16:47   #13
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Re: Fed up of problems & bad after-sales | Sold my Nissan Magnite CVT in 14 months

Quote:
Originally Posted by Subramag View Post
I agree. I have driven Nissan cars in Europe.. and went with the same anticipation. But Nissan India has let India down big time.


It really worries me to see so much plastic, and, nowhere closer to the old city that I owned. This was the reason behind looking at the compass.
I dont know how many people who have commented against Compass actually own one . I own a facelifted compass MY 2022 2.0D, Manual, done about 25,000 so far. I haven't had a single issue so far. The car is Robustly built and anything that even comes close to its build quality are the Germans and Fortuners and Endeavours of the world. I have had an excellent ASS experience with PPS Motors, Bangalore. The car just hugs the tarmac like a lizard at higher speeds. It returns a mileage of 12-13 in choke a bloc Bangalore city & in highways have got 16 as well. Its a true mile muncher.

Now coming to long term reliability, I agree mine has not been a long term car, however, looking at Arun_Josie's 133K+ thread inspires confidence to me in the product. Also, Jeep Compass in manufactured in Ranjangoan, India for Rest of the world RHD markets and exported from here. Maybe there were issues in the pre-facelifted Jeep Compass, but, I havent much lately from new owners.

I wish you the very best in whichever car you choose to buy. Our buying decisions are our own

Last edited by KarthikK : 20th February 2024 at 18:05. Reason: Edited out the high speed reference number
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