[sen2693]

I took an online agency's help with the Hypothecation Termination for my car. They collected my documents, including original RC and signed forms and gave me 1 month of time to complete process and return the new RC. In meantime, I kept a check via tha Parivahan portal and noticed they have processed the work and hypothecation was removed. 2 weeks back, they sent a screenshot of my new RC and I sent them the full and final settlement money. Now, since then they have not dispatched the RC and also not providing any clear answer as to why it has not been sent, even when I live in the same city as the RTO. In hindisght, a bad decision to go via an online agency given the problems am facing.

Now, while I chase them to dispatch the RC, is there any cause for concern, lets say in a scenario where they keep my RC with themselves? Can anything be done with that?

I can apply for a duplicate RC if it comes to it, but should I also file a cyber complaint stating that my original RC is with them?

[libranof1987]

Originally Posted by sen2693

Now, since then they have not dispatched the RC and also not providing any clear answer as to why it has not been sent, even when I live in the same city as the RTO.

In the case of hypothecation removal, RTO sends over the new RC directly to the owner's address. And it is to be handed over only at the residence, not over-the-counter at RTO, or even GPO/local post office.

So, I'm not sure what their role is you not receiving the RC, but you should check with your postman / visit the local post office, in case they attempted to deliver the RC and it was sent back.

[sen2693]

Originally Posted by libranof1987

In the case of hypothecation removal, RTO sends over the new RC directly to the owner's address. And it is to be handed over only at the residence, not over-the-counter at RTO, or even GPO/local post office.

So, I'm not sure what their role is you not receiving the RC, but you should check with your postman / visit the local post office, in case they attempted to deliver the RC and it was sent back.

They did send me a photo of a RC. I can only assume it was the new card. They also mentioned that the RC will be received by them only. They are acknowledging that they have it, just are not dispatching it citing courier issues.

Plus, I have paid the full money so what would be their incentive to lie about having the RC? They could have just said that it has been shipped to me.

[boniver]

Originally Posted by libranof1987

In the case of hypothecation removal, RTO sends over the new RC directly to the owner's address. And it is to be handed over only at the residence, not over-the-counter at RTO, or even GPO/local post office.

Not everywhere. In both Bangalore and Calcutta, if agents are involved, only they can collect the final document (RC/license) and it is not handed over even to the owner if he/she visits the RTO.

If the OP is in the same city as the agency, he can just go over and collect it

[svsantosh]

Originally Posted by sen2693

They did send me a photo of a RC.

If you know the RTO from the vehicle number, then just walk upto the RTO office and seek help. My RC book registered post was returned because I was not at home for many days. I went to Vijayanagar RTO and explained it to a person. He was courteous enough to guide me to the RC book returned/to be dispatched section. I was surprised to see 100's of envelopes nearly racked and stacked and diligently managed. It took about 5 minutes but was handed my cars RC book upon offering my aadhar + DL/passport copy as proof of identity.

No bribes given/taken/asked for.

Give it a try.

[Oppanna]

You can visit the RTO, collect the RC copy yourself. I have collected mine the same way. All that they asked me to do was to write a letter stating that you are collecting it yourself.

It was hardly a ten minute job as i visited RTO office at 11:00 am in the morning.

[gopikb]

My 2021 Taigun did not get the original RC card dispatched until now. My car was registered at Jayanagar RTO and I got the time today to visit Jayanagar RTO in Bangalore. At enquiry counter I just said collection of RC for new vehicle. I was pointed to a counter nearby . There was only one person ahead of me in queue. After 2 mins, it was my turn and I showed the RC card downloaded from Parivahan site and told them I did not get the original RC.
Immediately, the staff searched and located my RC. They asked for my id and I gave them the Aadhar card. I was asked to sign on a register and handed over the original RC immediately. It was all done in a matter of another 2 mins. I am not sure why the RTO is holding all these new vehicle RC cards with them instead of dispatching it through post. Anyway, I was happy and peace of mind after getting the original RC card.

[Simha.k]

With no intentions of belittling anybody here, I always wonder why do even highly educated fellow members seek the help of touts for simple processes?!

Before I moved abroad in 2017, my car was hypothecated to a bank. And quite obviously I had to get that sorted before selling it. There was a thread available on this forum which I followed diligently and I was able to remove hypothecation and got the new RC posted to my address. It was a simple and straight forward process with no touts/middlemen involved. Did not pay a single rupee bribe.

I went straight to Jayanagara RTO armed with everything that was needed for removal of hypothecation. Submitted the loan closure letter along with other documents and paid the nominal fees. I was in and out in less than 2 hours.

I wonder how can any middle man collect someone else's RC card physically at the RTO?! I had to submit a self-addressed envelope with stamps. I am sure the tout too must have submitted your address as the recipient of the RC card. There was no way I could physically collect it. They would not allow. This was in 2017. How can they change such a stringent process to suit the needs of a tout now?


Are we all so hard pressed of free time or are we all following NRN's 70hour work week schedule?! haha.

P.S : Speaking local language always helps. It has helped me immensely here and they are happy to see a brown man speak their language and they appreciate me for it.

[Chetan_Rao]

Originally Posted by Simha.k

With no intentions of belittling anybody here, I always wonder why do even highly educated fellow members seek the help of touts for simple processes?!

Because when some some of the reasonably educated ones like yours truly try to DIY, they find our bureaucracy has so many holes it makes Swiss cheese look like a secure vault by comparison.

We tried reregistering my father's car by following all prescribed RTO procedures ourselves and by the time we were done, I was this close (*squeezes thumb and forefinger*) to setting it on fire in an open field and walking away.

If you had a seamless transaction with an RTO, consider buying lottery tickets.

[Simha.k]

Originally Posted by Chetan_Rao

Because when some some of the reasonably educated ones like yours truly try to DIY, they find our bureaucracy has so many holes it makes Swiss cheese look like a secure vault by comparison.

...
If you had a seamless transaction with an RTO, consider buying lottery tickets.

Haha. I will take that as a compliment

In that case, I can also probably boast of having got my LL & DL done without involving middlemen. Additionally, I also consolidated the 2 separate DL(one was a book, another DL was a card) under a single RTO (that's an entirely different story for another day) Zero bribe paid. I used to spend a lot of time online to understand what docs are needed for any specific process.

I had purchased the car under annual road tax scheme which KA eventually abolished and I had to pay the remaining tax amount the following year. Paid the tax and got myself a demand draft, submitted VIN details, PUC etc. Again, it turned out to be a simple process. You just need time and patience to navigate the govt bureaucracy.

I also got myself an IDL too at Jayanagara RTO. Zero bribe paid. I feel like a rockstar

[Chetan_Rao]

Originally Posted by Simha.k

...You just need time and patience to navigate the govt bureaucracy...

I've done mine without agents too. The reregistration I referred to took more than a year and repeated visits, and we ultimately still had to fend for ourselves for KA HSRP through a broken process, and they never did fix the missing 'emission norms' entry on the car's record despite us following every procedure they asked for, more than once. We gave up.

I just realise it's not a seamless system all the time, and don't begrudge someone who's either short on the attributes you mention, or thinks theirs is spent doing better things than engaging with govt. babus who often don't understand the very processes they preside over and wouldn't recognise customer service if it crashed into them head-on.