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Originally Posted by Turbanator As a fact, I have never owned a MB until recently and am not aware how they work. But seeing some other posts in the ownership threads, MB India keeps a fat margin. It will be a good idea to send the car to the dealership, ask for an estimate and if you find the prices higher get the works done from outside. You can get some partial work so they don't charge you just for the estimate or if everything is expensive, just pay them for estimation. This estimate should have all the part numbers clearly which you can order online from EU / US distributors. Again, I have not done but should not be difficult as there are no restrictions. If you have a business account with DHL etc, and have an IEC, it will be even easier else they will simply clear on your personal name.
Patel Auto is one name that many people recommend when it comes to MB. They used to be an official service centre many years ago and I got a chance to speak to one of their owners. Seem nice and a contended guy to me, they are into third generation in this business and will even source parts. I was at their place few months ago for a different reasons and saw multiple premium vehicles from Mercedes to Porsche & Bentley. There was an MB Ambulance of SPG being repaired as well. Worth a try in future. |
For the first 6 years of my ownership, I stuck to the dealership. Since my running has been pretty low, I did not face too many issues other than an ABS sensor faliure and dead battery, both of which were fixed by the authorised service centre. However, recently, the lockdown had caused my car to have a bit of a rodent issue, and when I sent it to the authorised workshop, they quoted 66k for the repair, of which 28k was just for opening the dashboard [ wasn't even required! ]. The rat had bitten the cover of the wiper reservoir, and had died inside the reservoir. they wanted to replace the entire reservoir, rather than cleaning it and replacing just the cap. My driver suggested me to get the work done at a garage he knew of, so I got the car released from the ASS, but just for the estimate, I had to pay 5-8K. The garage that eventually did the work [ Javed automobiles, Palika Bhavan] did the whole thing for under 5k, because the rat had not touched any wires. They were able to source the reservoir cap as a separate part. But I must admit that I wasn't too impressed with the final fit and finish. To remove the dead rat, they had to remove the washer reservoir, for which they dismantled the entire front end, and after fitting it back, they left quite a few panel gaps. After this experience, I decided to stick to the MBASS. but on my last service, they charged 50k just for the service, and also suggested quite a few replacements, [ engine mounts etc.]. This was when I realised that it is no longer worth spending that much money on servicing, because the car has now depreciated to just 1/3 of the price we paid for it. If you look at the bill of the service, it mentions quite a lot of random things that they write to inflate the bill. ''TRIM ENRICHMENT'', ''GC RESTORATION'' and similar stuff that doesn't really help the car in anyway.
Yes, it is possible to source parts from abroad, but then again, there is the risk of being scammed. Also, shipping, customs etc. are all very bothersome, and just not worth the efforts, because there is always the risk of ending up with defective parts.
Regarding Patel Auto, I haven't tried them personally yet, but a friend of mine who visits them for his B180 says that they charge just a few thousands less than the MBASS.
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Originally Posted by RohanDheman In my case, since only the oil and air filters were replaced, they were both from Hengst- which is a fairly reputable brand and a good alternate. Oil used was Mobil1 and he used a vacuum device to change it.
If you want to get these on your own for your peace of mind, these are available in the spares market (behind Khan market) easily and are a fraction of the cost of what Mercedes charges. From what i have read, Hengst is considered an OEM replacements and of good quality.
Patel Auto is really good too but they are only fractionally cheaper than going to the authorized workshop. For basic service for out of warranty cars, this is a good alternative in my opinion.
Cheers!
Rohan |
I have been to the area behind Khan Market, and I see quite a few high end cars getting repaired there. But the thing is, even those guys cannot guarantee if the parts are genuine or not. There are way to many fakes available in the aftermarket. I once had my Ford Ikons clutch replaced at Khan market, and they claimed to use 'VALEO' parts, but the car broke down again within 100 kms of driving. Eventually had to shell out 17k at the ford dealership. Had a similar experience with fake Monroe shock absorbers being installed in my Ikon for 18k. here also, I had to get the work done again at the FASS, and ended up paying 35k more. In both these instances, I was told that the parts were fakes, and they had simply stamped 'VALEO' and 'MONROE' on some random, cheap quality parts. It is difficult to tell if the Mechanics tried to scam me or if the parts dealer scammed the mechanic.
Even if the product is branded 'Hengst', us customers have no way of determining if the part is genuine or not. As I said, all we can do is trust the mechanic. I f we consider the quality of parts being used by all non authorised mechanics to be the same, then the only thing to look for is skill ,which Gulsher Ali of Merk motors has, by virtue of his 13 years of experience at T and T motors. Patel auto is even better, but then they are also nearly as expensive as MB dealers.