[S.Vats]

Got the following delivery note from my dealer and I found it unjust to agree to their terms because of the highlighted part. Can someone guide me if it’s okay to sign this?

[binoym]

Originally Posted by S.Vats

Got the following delivery note from my dealer and I found it unjust to agree to their terms because of the highlighted part. Can someone guide me if it’s okay to sign this?

I think that's a corporate policy and not the dealership. What mods were you planning on making? I was initially looking at a tyre upgrade but decided against it because an upgrade would affect the warranty. Unless they are 205's

AND I see candy white VIN 2021 - Our cars were probably on the assembly line at the same time. Cheers Buddy!

[S.Vats]

Originally Posted by binoym

I think that's a corporate policy and not the dealership. What mods were you planning on making? I was initially looking at a tyre upgrade but decided against it because an upgrade would affect the warranty. Unless they are 205's

AND I see candy white VIN 2021 - Our cars were probably on the assembly line at the same time. Cheers Buddy!

Did you have to sign the same document as well? I don't understand why they have to add this here when the entire warranty policy is documented in the user manual.

I was planning to upgrade the tires as well but decided against it for the same reason. I've been looking at getting a 70mai Pro Plus dashcam too but I'm not sure if it's really that useful.

Yes, our cars must've been around each other for sure. Haha! Cheers.

[solaris007]

Originally Posted by S.Vats

Got the following delivery note from my dealer and I found it unjust to agree to their terms because of the highlighted part. Can someone guide me if it’s okay to sign this?

Originally Posted by binoym

I think that's a corporate policy and not the dealership. What Mod's were you planning on making? I was initially looking at a tyre upgrade but decided against it because an upgrade would affect the warranty.

Originally Posted by S.Vats

I was planning to upgrade the tires as well but decided against it for the same reason. I've been looking at getting a 70mai Pro Plus dashcam too but I'm not sure if it's really that useful.

While there is usually a grey area with tyre upgrades (or downgrades) for any vehicle, the note also says that the warranty is void if the car meets with any accident. Surely that is not right.

[Shome]

Do they intend to say that if the painting, fitment, etc. is done from outside of authorized Skoda workshops? No warranty claim for a non-accidental part is absurd.

[S.Vats]

Spoke to Skoda directly about this and they agreed that none of it should be mentioned in the delivery note. The dealer called and said that his team wrote it by mistake and picked up the text from an old file. He should’ve at least come up with a better excuse!

It was a rookie move by the dealer if he thought he could enforce his own policies through such documents. Getting the taste of oversmart Skoda dealers, maybe?

[GTO]

Thanks for sharing, S.Vats! Moving your post out to a new thread as I'm sure others might face the same dilemma. What an absolutely dumb non-customer friendly line to include. Don't these multi-crore companies have like a proofreader, or document auditor? First time I'm hearing of an accident nullifying warranty. Trust Skoda .

@ BHPians, if you should spot any good post in an existing thread that deserves its own new thread, please report the post and we'll move it out for greater visibility.

Thank you!

[Leoshashi]

Originally Posted by GTO

What an absolutely dumb non-customer friendly line to include. Don't these multi-crore companies have like a proofreader, or document auditor? First time I'm hearing of an accident nullifying warranty. Trust Skoda .

It's the same for Maruti's extended warranty too, a pic of their T&C document:

[Maky]

Originally Posted by S.Vats

Got the following delivery note from my dealer and I found it unjust to agree to their terms because of the highlighted part. Can someone guide me if it’s okay to sign this?

Attachment 2288161

Thanks for sharing this. I presume it is a new 'accident' policy as we would have heard of it already had it been there previously from Skoda.
I would request you share this on twitter and tag Mr.Hollis along with various auto magazines, and perhaps others you think might think might help shed light on this.

[poloman]

Can the manufacturer really continue with warranty for a car badly damaged in an accident? Also on full painting job, they are assuming that the vehicle will be stripped bare and fitted back. I think the policy does not violate any customer rights, but the definition of accident should be more clear.

[fhdowntheline]

This is another case for strengthening the Consumer protection-perhaps there is a need for a specific Automobile Consumer Protection/Redressal system as an independent regulator. This would be different from a say, a Claims Tribunal that already exists.

[lapis_lazuli]

Originally Posted by poloman

Can the manufacturer really continue with warranty for a car badly damaged in an accident? Also on full painting job, they are assuming that the vehicle will be stripped bare and fitted back. I think the policy does not violate any customer rights, but the definition of accident should be more clear.

If the repair post accident is undertaken at company authorized workshop and parts are replaced with OEM parts, why should there be a hesitation to honor warranty?

[S.Vats]

Originally Posted by GTO

What an absolutely dumb non-customer friendly line to include. Don't these multi-crore companies have like a proofreader, or document auditor? First time I'm hearing of an accident nullifying warranty. Trust Skoda .

Originally Posted by solaris007

While there is usually a grey area with tyre upgrades (or downgrades) for any vehicle, the note also says that the warranty is void if the car meets with any accident. Surely that is not right.

Originally Posted by poloman

Can the manufacturer really continue with warranty for a car badly damaged in an accident? Also on full painting job, they are assuming that the vehicle will be stripped bare and fitted back. I think the policy does not violate any customer rights, but the definition of accident should be more clear.

The important point to note here is that the Dealer is putting these warranty clauses in the delivery note. Even Skoda RM says they are not aware of this kind of issue from any customer before. Probably customers do not read before signing in the excitement to take delivery of their new vehicle?

What's bothering me is the Warranty limitations (if any) should be part of the user manual and not a Delivery note on the Dealer's Letterhead. This is not acceptable at all.

If the dealer had not agreed to remove it, our plan was not to take the delivery for the time being and involve Skoda India head office to see how their Customer Oriented 2.0 Strategy is working.

Shall update you guys here on how my delivery process goes. After spending close to 30+L we expect stable after-sales service from Skoda, but I am having my reservations now.

Originally Posted by Maky

I would request you share this on twitter and tag Mr.Hollis along with various auto magazines, and perhaps others you think might think might help shed light on this.

My uncle, who has been at the forefront of all negotiations, posted the same on Twitter and tagged Skoda, Mr. Hollis, etc. He is yet to receive any replies. I will update here on the same too.

[thanixravindran]

Originally Posted by S.Vats

The important point to note here is that the Dealer is putting these warranty clauses in the delivery note. Even Skoda RM says they are not aware of this kind of issue from any customer before. Probably customers do not read before signing in the excitement to take delivery of their new vehicle?

What's bothering me is the Warranty limitations (if any) should be part of the user manual and not a Delivery note on the Dealer's Letterhead. This is not acceptable at all.

Hello S.Vats - This is precisely the same delivery note I have signed when I took my Kushaq delivery in Jan 2022 at Chennai. So I don't believe this is done at dealer level. This is very much coming from Skoda itself.

I asked about this clause and the paintwork check before delivery (I don't know how on earth I can verify the paintwork with proper tools in each nook and corner of a new car as a customer) the reply I got was it is standard delivery note. I eventually signed it cursing that is another 'simply clever' move.

Also, Skoda promotes the 3rd and 4th year warranty as promotional warranty only and not standard warranty. So much confidence on their product design

Edit: Forgot to add, I asked what on earth is 'Music system' in the delivery note and whether there is any complimentary music system will be provided apart from factory fitted one. All I could get is a 'hearty' laugh.

[deathwalkr]

Just thinking randomly, if an electronic gadget suffers a physical damage due to a drop or whatever, warranty would be void right? Would that same logic be applicable here since an accident is well, a physical damage?