Ford India's Exit - Does it make any sense to buy an extended warranty from them?

KING DYSP · 13th September 2021, 17:40

Hello GTO,

I own a 2017 Ford Aspire Diesel which has run 51K Kms, now the extended warranty is getting expired on October 30th 2021. I've got a response from Ford to extend it further for another 2 Years or 150000 KMS for Rs.19K.
From March 2020 I've been doing weekly 500Kms & I'll be continuing driving 80 odd kms daily for 5 days a week.

Now my queries are,

1) After Ford's exit, is it advisable to purchase the extended warranty.
2) Will Ford be able to honour my warranty in another 2 Years.
I love my Aspire & intend to own it for another 10Years..
Your suggestion ll be very helpful. Awaiting your valuable inputs..

condor · 13th September 2021, 19:13

Yes. A manufacturer has to provide support for 7 years, as per rule. Your extended warranty would be for 2 years. So this will cover your car.

Thatautoguy46 · 13th September 2021, 19:14

For the next two years they should be taking care of the service for sure, because a company must provide the parts for 10 years. But eventually the number of service centres will reduce, but if you have one near your locality just check with them whether they are staying or not. If yes, then how many months?
As the car has run 51K KMs, there maybe a slight possibility of parts requiring replacement.

fazayal · 13th September 2021, 23:23

Extended warranties are either given by the OEM or by a third party. There are many professional warranty companies that give warranties to OEM customers. In case of OEM extended warranty, it is end to end managed by OEM. In case of third party, they also get involved for approvals and payments.

If it's an OEM warranty it would make some sense as you would have to deal with Ford only and they should be in some obligation to give good service.

But if it's a third party extended warranty, both of these companies having no incentives to give good service to customer in terms of future business. They would reject claims on flimsiest of reasons and you would have no where to go.

However, if I was in your place, I would have avoided extended warranty even if it was from OEM.

Having worked in a dealership as a service advisor I can tell that warranties are given very liberally. Even if there is some doubt, warranties are given without much fuss. In fact dealer warranty incharge has power to take a call for smaller value parts and only for high value parts they need approval from OEM which is also given most of the times without much fuss. Many a times as per terms and conditions in the warranty documents, parts should not be replaced but for customer satisfaction and bad word of mouth publicity, it's given. Even when there is no scope for giving warranty, OEM gives goodwill warranty to keep customer happy.

All this is done because if customer is unhappy, they would do bad publicity on social media and word of mouth which would affect future business of new car sales. No OEMs want it.

With no new car business, they would go strictly by the book and even find lame excuses to deny warranty.

Eg. Your car ran 1km more than recommended oil/filter change interval. No warranty for you.

Instead of 1 year you came to service your car after 367 days. No warranty for you.

You fitted an ICE from outside, no warranty for you for electrical parts.

You got scammed by petrol pump and changed coolant after they scared you that your coolant is bad, no warranty if anything happens to your engine or related system because that was not a company approved coolant.

You used additives or flush in an authorized dealership of Ford but that dealership is closed (many would close). Something happens to your engine, no warranty for you as you used unapproved additive. Not our problem if it was an ex Ford dealer.

Some issue with your steering or suspension, they find a small hit on the underbody somewhere. Warranty denied as it's caused due to physical damage.

Hope it's clear. Warranty policies would become very customer unfriendly once OEM leaves. More so for extended warranty as there might be another party involved.

GTO · 14th September 2021, 09:14

Go for it. As I posted in the other thread, Ford cannot just abandon its lakhs of existing customers in India due to the power of social media and its global reputation. Plus, Ford India has time & again proven its corporate and social responsibilities. Ford will continue to have its engineering / R&D presence in India too.

Your running is high and 19k is a fair price to pay for peace-of-the-mind for the next 50,000 km you will drive in 2 years.

The dealership network might shrink, but there will be at least 1 - 2 workshops in the major cities. You won't have much of a problem, keeping your location in mind and proximity to Bangalore.

Quote:

Originally Posted by condor

Yes. A manufacturer has to provide support for 7 years, as per rule.

Quote:

Originally Posted by Thatautoguy46

For the next two years they should be taking care of the service for sure, because a company must provide the parts for 10 years.

Please note there is no such hard-and-fast rule. If the manufacturer completely exits India, you'll be left holding a piece of paper and no one to sue. Whether you get satisfactory support or not all depends on the philosophy, culture & commitment of the brand. Chevrolet handled it well (related thread (Chevrolet owners, how is the spare parts availability & service since GM left India?)), and so will Ford IMHO.

Kosfactor · 14th September 2021, 09:22

Without sales there is very little to go around in the name of after sales - apart from routine servicing which earns the ASC some money.

I wouldn't hold onto a discontinued car for long from a brand that has left the country, I know the difficulty in maintaining them afterwards and even more so to get rid of the vehicle or exchange it for another vehicle.

satyasathy · 14th September 2021, 13:44

Hello Members
Need a valuable advice.. I drive a Jan-2018 Ford Endeavour 3.2 and my 4th year warranty is going to expire this year end.. I took a quote from the dealer on the day this news was announced for Warranty Extension with RSA for 5th and 6th Year for Rs. 74K or so... Is it worth investing this money now after this news.. Pls advice your expert comments and suggestion.

Worried after the news of Torque Converter Failures.. The vehicle has been driven for only about 32K Kms. (no long drives due to Pandemic from last year +)

dsuman · 17th September 2021, 08:38

https://www.carblogindia.com/ford-af...t-reality/amp/

The ground reality seems far from the assurances made by Ford India or its Dealer Partners. I believe Metros and Tier-1 Cities may be OK but Tier-2 and Tier-3 cities may see the issues specified in the above article.

BhayanaV · 17th September 2021, 11:45

Should be good to go. Happen to visit Harpreet Ford in Gurgaon yesterday. The sheer number of cars they get everyday should be good enough to get them going for few more years, same with spares. And the Sachdeva group of Harpreet owns multiple dealership of Ford, Toyota and Hyundai. They are saying if the number of cars become very less they will bifurcate some of service resources to other brands. Just an example how it might be managed, at least in bigger cities.

aneesh2M · 17th September 2021, 12:47

IMO if you ask about trust then yes, should be good with the purchase of a warranty as the Company will have to honor it. though you will be out of option to get your car repaired or serviced from any FNG as warranty terms will mandate you to get it serviced from a dealer. so if you are comfortable with the dealer and sure that he will not pack up his operations in nearby area to you due to no sell (as many dealers will tend to move away from prime locations to save costs as they no longer have to manage a showroom for sell) go ahead and buy the warranty.

anumod · 17th September 2021, 13:14

Quote:

Originally Posted by satyasathy

Hello Members
Need a valuable advice.. I drive a Jan-2018 Ford Endeavour 3.2 and my 4th year warranty is going to expire this year end.. I took a quote from the dealer on the day this news was announced for Warranty Extension with RSA for 5th and 6th Year for Rs. 74K or so... Is it worth investing this money now after this news.. Pls advice your expert comments and suggestion.

Worried after the news of Torque Converter Failures.. The vehicle has been driven for only about 32K Kms. (no long drives due to Pandemic from last year +)

I would strongly recommend you to go for the warranty. The four wheel assembly itself will cost you around , 5 lakhs. There are more complicated electronic parts in the car and they are costly too . Better to take the warranty. Warranty is something that comes under the purview of Indian consumer act. The warranty terms and conditions are pretty transparent in case of Ford. So I don’t think you will have a problem in getting your warranty honoured. If there is any lapse, Indian consumer redressal forum is very fast , and very consumer friendly as well. You will be delivered justice within 45 days (I had prior experience with redressal forum ) . These are all extreme cases, but on a positive note, I don’t think we need to go to these things , Ford will support the customers till the time , they gave legal liability . (That means for the next decade)

m_sobin · 17th September 2021, 20:09

Quote:

Originally Posted by GTO

Chevrolet handled it well (related thread (Chevrolet owners, how is the spare parts availability & service since GM left India?)), and so will Ford IMHO.

Really happy seeing the positive responses from Chevrolet owners and the way how Chevrolet provides support to their Customers. I never thought that is the case. Hopefully Ford also will do the same.

This doubles my confidence in keeping my 2 year old Ecosport. Have 3 more years of additional warranty and just 14K kilometers in odo.

Piston_head · 18th September 2021, 13:41

I bought a Ecosport in 2018 with 4 years extended warranty thinking that it will be an addon upon the 1 year free warranty, but the warranty sheet claims that the extended warranty ends on 2022 and not on 2023. Buying extended warranty for 4 years during vehicle delivery should provide altogether 5 years warranty right?

fazayal · 18th September 2021, 15:19

Quote:

Originally Posted by Piston_head

I bought a Ecosport in 2018 with 4 years extended warranty thinking that it will be an addon upon the 1 year free warranty, but the warranty sheet claims that the extended warranty ends on 2022 and not on 2023. Buying extended warranty for 4 years during vehicle delivery should provide altogether 5 years warranty right?

I guess Ford gives a standard warranty of 3 years. You might have taken 1 year additional extended warranty i.e 4th year extended warranty. Don't think any manufacturer in India gives standard warranty + 4 years extended warranty.

FrodoOfTheShire · 18th September 2021, 20:07

Quote:

Originally Posted by Piston_head

I bought a Ecosport in 2018 with 4 years extended warranty thinking that it will be an addon upon the 1 year free warranty, but the warranty sheet claims that the extended warranty ends on 2022 and not on 2023. Buying extended warranty for 4 years during vehicle delivery should provide altogether 5 years warranty right?

I have a June 2018 EcoSport. It had 2 years of standard warranty provided by Ford. I got the 3rd year extended warranty for free as part of the corporate discount. I bought the 4th and 5th year EW for INR 21k at the time of purchase. The contract document that I have, says warranty till 60 months or 1lakh kms valid from 2018 till 2023.

Last year, there was some issue with the PCM and the service center got it replaced under warranty. They mentioned it costs around INR 50k.

In June this year I went for the annual maintenance service. The service advisor informed me that Ford was now providing 6th year EW valid till 1.5 lakh kms. It was available at INR 19k and I took it. So currently the warranty is valid till 2024.

13th September 2021, 17:40	#1
KING DYSP BHPian Join Date: Jun 2014 Location: KA 17/Mysore Posts: 168 Thanked: 434 Times	Ford India's Exit - Does it make any sense to buy an extended warranty from them? Hello GTO, I own a 2017 Ford Aspire Diesel which has run 51K Kms, now the extended warranty is getting expired on October 30th 2021. I've got a response from Ford to extend it further for another 2 Years or 150000 KMS for Rs.19K. From March 2020 I've been doing weekly 500Kms & I'll be continuing driving 80 odd kms daily for 5 days a week. Now my queries are, 1) After Ford's exit, is it advisable to purchase the extended warranty. 2) Will Ford be able to honour my warranty in another 2 Years. I love my Aspire & intend to own it for another 10Years.. Your suggestion ll be very helpful. Awaiting your valuable inputs..
	(4) Thanks

13th September 2021, 19:13	#2
condor Distinguished - BHPian Join Date: Jun 2006 Location: Speed-brkr City Posts: 16,243 Thanked: 16,860 Times View My Garage	Re: Ford India's Exit - Does it make any sense to buy an extended warranty from them? Yes. A manufacturer has to provide support for 7 years, as per rule. Your extended warranty would be for 2 years. So this will cover your car.
	(6) Thanks

13th September 2021, 19:14	#3
Thatautoguy46 BHPian Join Date: May 2020 Location: Visakhapatnam Posts: 66 Thanked: 173 Times View My Garage	Re: Ford India's Exit - Does it make any sense to buy an extended warranty from them? For the next two years they should be taking care of the service for sure, because a company must provide the parts for 10 years. But eventually the number of service centres will reduce, but if you have one near your locality just check with them whether they are staying or not. If yes, then how many months? As the car has run 51K KMs, there maybe a slight possibility of parts requiring replacement.
	(3) Thanks

13th September 2021, 23:23	#4
fazayal BHPian Join Date: Oct 2009 Location: Mumbai Posts: 198 Thanked: 1,248 Times	Re: Ford India's Exit - Does it make any sense to buy an extended warranty from them? Extended warranties are either given by the OEM or by a third party. There are many professional warranty companies that give warranties to OEM customers. In case of OEM extended warranty, it is end to end managed by OEM. In case of third party, they also get involved for approvals and payments. If it's an OEM warranty it would make some sense as you would have to deal with Ford only and they should be in some obligation to give good service. But if it's a third party extended warranty, both of these companies having no incentives to give good service to customer in terms of future business. They would reject claims on flimsiest of reasons and you would have no where to go. However, if I was in your place, I would have avoided extended warranty even if it was from OEM. Having worked in a dealership as a service advisor I can tell that warranties are given very liberally. Even if there is some doubt, warranties are given without much fuss. In fact dealer warranty incharge has power to take a call for smaller value parts and only for high value parts they need approval from OEM which is also given most of the times without much fuss. Many a times as per terms and conditions in the warranty documents, parts should not be replaced but for customer satisfaction and bad word of mouth publicity, it's given. Even when there is no scope for giving warranty, OEM gives goodwill warranty to keep customer happy. All this is done because if customer is unhappy, they would do bad publicity on social media and word of mouth which would affect future business of new car sales. No OEMs want it. With no new car business, they would go strictly by the book and even find lame excuses to deny warranty. Eg. Your car ran 1km more than recommended oil/filter change interval. No warranty for you. Instead of 1 year you came to service your car after 367 days. No warranty for you. You fitted an ICE from outside, no warranty for you for electrical parts. You got scammed by petrol pump and changed coolant after they scared you that your coolant is bad, no warranty if anything happens to your engine or related system because that was not a company approved coolant. You used additives or flush in an authorized dealership of Ford but that dealership is closed (many would close). Something happens to your engine, no warranty for you as you used unapproved additive. Not our problem if it was an ex Ford dealer. Some issue with your steering or suspension, they find a small hit on the underbody somewhere. Warranty denied as it's caused due to physical damage. Hope it's clear. Warranty policies would become very customer unfriendly once OEM leaves. More so for extended warranty as there might be another party involved.
	(11) Thanks

14th September 2021, 09:22	#6
Kosfactor Distinguished - BHPian Join Date: Oct 2018 Location: COK\BLR\MYS Posts: 3,857 Thanked: 11,208 Times	Re: Ford India's Exit - Does it make any sense to buy an extended warranty from them? Without sales there is very little to go around in the name of after sales - apart from routine servicing which earns the ASC some money. I wouldn't hold onto a discontinued car for long from a brand that has left the country, I know the difficulty in maintaining them afterwards and even more so to get rid of the vehicle or exchange it for another vehicle.
	(1) Thanks

14th September 2021, 13:44	#7
satyasathy Newbie Join Date: Aug 2019 Location: Bangalore Posts: 4 Thanked: 2 Times	Is it worth Renewing Ford Extended Warranty now after their Exit Hello Members Need a valuable advice.. I drive a Jan-2018 Ford Endeavour 3.2 and my 4th year warranty is going to expire this year end.. I took a quote from the dealer on the day this news was announced for Warranty Extension with RSA for 5th and 6th Year for Rs. 74K or so... Is it worth investing this money now after this news.. Pls advice your expert comments and suggestion. Worried after the news of Torque Converter Failures.. The vehicle has been driven for only about 32K Kms. (no long drives due to Pandemic from last year +)
	() Thanks

17th September 2021, 08:38	#8
dsuman BHPian Join Date: Aug 2021 Location: GNT-HYD Posts: 168 Thanked: 692 Times	Re: Ford India's Exit - Does it make any sense to buy an extended warranty from them? https://www.carblogindia.com/ford-af...t-reality/amp/ The ground reality seems far from the assurances made by Ford India or its Dealer Partners. I believe Metros and Tier-1 Cities may be OK but Tier-2 and Tier-3 cities may see the issues specified in the above article.
	() Thanks

17th September 2021, 11:45	#9
BhayanaV BHPian Join Date: Nov 2020 Location: Gurgaon Posts: 181 Thanked: 301 Times	Re: Ford India's Exit - Does it make any sense to buy an extended warranty from them? Should be good to go. Happen to visit Harpreet Ford in Gurgaon yesterday. The sheer number of cars they get everyday should be good enough to get them going for few more years, same with spares. And the Sachdeva group of Harpreet owns multiple dealership of Ford, Toyota and Hyundai. They are saying if the number of cars become very less they will bifurcate some of service resources to other brands. Just an example how it might be managed, at least in bigger cities.
	(2) Thanks

17th September 2021, 12:47	#10
aneesh2M BHPian Join Date: Jul 2021 Location: Pune Posts: 94 Thanked: 142 Times	Re: Ford India's Exit - Does it make any sense to buy an extended warranty from them? IMO if you ask about trust then yes, should be good with the purchase of a warranty as the Company will have to honor it. though you will be out of option to get your car repaired or serviced from any FNG as warranty terms will mandate you to get it serviced from a dealer. so if you are comfortable with the dealer and sure that he will not pack up his operations in nearby area to you due to no sell (as many dealers will tend to move away from prime locations to save costs as they no longer have to manage a showroom for sell) go ahead and buy the warranty.
	() Thanks

18th September 2021, 13:41	#13
Piston_head BHPian Join Date: Jan 2021 Location: Madras Posts: 53 Thanked: 66 Times	Re: Ford India's Exit - Does it make any sense to buy an extended warranty from them? I bought a Ecosport in 2018 with 4 years extended warranty thinking that it will be an addon upon the 1 year free warranty, but the warranty sheet claims that the extended warranty ends on 2022 and not on 2023. Buying extended warranty for 4 years during vehicle delivery should provide altogether 5 years warranty right?
	() Thanks