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Originally Posted by adityadeva And ofcourse the feedback should go to the guys who design and execute these vehicles. Hopefully they are reading this too. |
Well, I was able to get a person from the Harrier Product team over a call a few weeks ago for both the infotainment quality issues and the PEPS (keyless locking) not working properly. I was told that he is the best from the Harrier Product team who can help to resolve the issues. Here is how he helped!!
For the infotainment issues, he came in a call that was arranged between the Visteon and I for all open issues related to BT Audio(Connection, reconnection, performance issues, etc). And whenever I asked him his views on all the issues, his response was - "Your feedback is taken in the right spirit".
Since then, Visteon has deployed two versions (16.60 and 17.11) in my car for testing purpose (I help them in testing their software so they install them first in my car and then roll-out for others, did same with 16.09 as well). But they have not fixed the issues!! All issues are static i.e. they always happen with any phone. So I raised their QA/Quality issue with the person and he told me - reconnection, performance issues, etc). And whenever I asked him his views on all the issues, his response was - "Your feedback is taken in the right spirit". I guess it will always remain in a "spirit", will never enter in a Tata Motor's Executive!!
And for the PEPS, the communication with him happened as below -
Tata Motors: Sir, PEPS is not working properly as there is radio/electromagnetic waves around your area. We tested the system in the workshop in the expected environment and it never failed there.
Me: I have faced this issue at multiple places, within the same city, I have also shared video evidence for each of the failure. The PEPS fails wherever I go.
Tata Motors: It has not failed a single time in the workshop.
Me: Prior to Harrier, I owned Nexon XZA+, and in Nexon it never failed. So could you please let me know why it is failing in harrier and not in Nexon? what is the difference?
Tata Motors: Sir, we cannot compare harrier with Nexon. They both are different platform. We will accept/work on an issue wherein we will see a different behavior between multiple Harrier cars.
Me: I am asking you to compare the technology and not the car so that Harrier's quality can be improved. But it seems you have a different stand on it.
Essence of this discussion looked like that they are suggesting me to move to a place where there is no mobile network or electricity (they have suggested that an electricity pole near my home is one of the culprit), likely a jungle OR I should do a time travel to Middle-Ages wherein there are no waves to interfer with the PEPS system
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Originally Posted by Arkesh However, as the issue lies with inadequate hardware, I believe some problems will stay forever. For example, frequent Bluetooth disconnection and system auto-reboot while you're still driving. I am using a Samsung phone and the only problem I face is one out of 10 times the BT connection will get continuously disconnected and reconnected automatically for 4-5 times straight. I believe the Tata team is listening to these because every time they are rolling out a software patch, most of the issues reported are being addressed. But what is disheartening is to see your 20+ lac prized possession is still a half-baked product at least on certain fronts. |
Visteon is fixing the issues that have been reported to them. There is no proactiveness in them. There is an issue of back-button not working properly. From home screen, you enter in Audio settings and when you press back, you will come out to the settings section instead of home screen again. Someone has posted this issue in YoutTube way back in Nov/Dev 2020. Had they been proactive, they would have addressed this as well.
Would you be able to take a video and share it with me over email? As many times they are saying that its only your car/phone which has issues.
Visteon has told me that all the issues that have been reported are phone issues. It's not their software fault. I have asked them to provide me a technical explaination. It's been 7 days now and no response yet!!
I would like to request to everyone here if they can guide me how to get details of all harrier owners who have faced any of these issues. As whenever I complain, I get response like me/my-car/my-phone/my-locality has issues!! I need data to show them that its not just limited to a person or a locality but dont have the data.