Quote:
Originally Posted by ninjatalli Did you purchase the car recently, i.e. after the new sales promotion of online channel based sales with a 7 day return period? If so, can you explain more on the process you followed with them pre and post-deal and the experience?
- Do they provide service records on request before one commits to the deal?
- When does the 7 day period start? On delivery of the car to the owner's house?
- Are there any conditions during the 7 day period that might prevent the deal to be canceled if the owner wishes to?
- Is the registration process initiated immediately on delivery or after the 7 day period?
- How are concerns (missed servicing and battery change in your case) handled?
Edit: If there's any T&C document/link (not FAQs) |
Hi
I sold and purchased in the last week of May (after being betrayed by Maruti dealers, hence, my shot at telling parents that German good, Maruti bad. They were hell bent on forcing me to buy a new Swift/Baleno). I was not aware of the 7 day period or the 6 month warranty then and considered the deal to be just like any used car affair (i.e. buy and take all the problems on your head). It was a very fast move and I was on to another car within 24 hours of the Superb being sold so I didn't have time to look at promotions.
Now, coming to your points:
1. No, they don't provide service records or even allow it to be taken to the service center. They do provide chassis no. and registration so that we could pursue the history on our own
2. Yes, 7 day period starts when you sign the final documents and get the keys handed over. Not sure about when people get the cars shipped
3. No conditions as such. Post 7 days, they'll dock 10% of the purchase price if you return the car (I do not know the outer limits for the same)
4. Registration starts within a day or so. Was delayed due to lockdown in my case. Happened last month.
5.a. Missed Service: They tried sending the car to some shady garage for missed service without telling us. Me and dad shouted our heads out and told them to bring it back or the deal is off. Missed service was no biggie, we wanted to get it done ourselves
5.b. For dead battery, got it replaced at service center when I went there for the above mentioned missed service and extension of warranty. They just asked if battery bad status was mentioned in the Cars24 report. Post verification, they asked me to send the bill on email. 7k refunded in 36 hours. No questions asked.
Special mentions: The test drive was done in the parking lot on excessive requests. They DON'T allow test drives at all.
The sales representative shared wrong account number. Imagine the consequences of that. Also, the purchase got delayed by a day for the same reason.
The representative's manager had some stranger (his relative, a security guard who protects the ATM outside the colony) sitting in the vehicle till the drop-off point (which was below the flat). Now it doesn't matter who it is. I am being delivered
my car. I'd be equally angry if it were Ambani or goddamn Bachhan himself. My car is not a taxi/demo car, is it?
Also, absolutely no scope of discounts or negotiation. Zilch, None, Nada, forget about it. What's listed is listed.
May have to opt the shipping route during future upgrade as very few Endeavour 3.2/530d/520i/AllSpace in Uttar Pradesh
Bottom line: There are pros and cons v/s a dealer
Dealer Pros:
-Negotiations
-Actual Test Drive
-Will fix minor issues and niggles
-More flexibility in test drive/checkup
Dealer Cons:
-Many of them are cheaters and liars (they are even worse than credit card salesmen and at par with politicians)
-May prevent the car from being taken to the service center
-May hide the fact that the car is accidental and/or there is a loan pending
(All of the above cases were true with my Superb and me being a really stupid 1st year MBA student was blinded by the majesty of the car. Though should have gone with the E60 525i. It had full records
![Stupid](https://www.team-bhp.com/forum/images/smilies/Sign stupid.gif)
)
C24 Pros:
-Way cleaner deal
-Don't hide anything from buyer
-Lightning quick paperwork and process
-Willing to deliver from far away states for an unreal and nominal price (13k for an EcoSport from Chennai to Lucknow)
-No selling issues (remember, I sold a Hyderabad 2010 Superb in Lucknow in 2021)
C24 Cons:
-No Test Dive. How do you even buy a car like that?!
-No negotiations
-Be careful of small details like account number and all
-No inspection at service center
-No flexibility
-Shipping from another state is uncharted territory
-Takes a while to get rid of registration (when you're selling to C24)
Bottom Line 2: The Universe is way too random. I'd say you should try C24 first as there is some level of buyer safety but if a dealer offers a genuine good deal, don't miss it.