[sharktale]

My '14 Grand i10's road tax permit is due this month.
I was trying to pay the road-tax beforehand using the parivahan.gov.in site.

However, upon entering the car details, I am getting an error :

"Alert!Vehicle registration status found active in more than one RTO/ State, Please contact respective RTO for de-activation of vehicle registration as per your requirement."

Is there any way to resolve it, without having to physically enter the RTO premises?


To Mods : I had posted the above as a comment on Aug'18 in a Road Tax thread, but that thread is dead and there is no post after that. Hence attaching the ORIGINAL POST (Annual Road Tax) . Please move this to an active appropriate thread, if deemed necessary.

[PetrolRider]

Originally Posted by sharktale

However, upon entering the car details, I am getting an error :

"Alert!Vehicle registration status found active in more than one RTO/ State, Please contact respective RTO for de-activation of vehicle registration as per your requirement."

First of all, I am sorry for being slightly OT here.

This particular message appears normally during transfer of record from one RTO to another, such as during an ownership transfer. Have you purchased the vehicle in per-owned way? If yes, the ownership details have been transferred and updated correctly in RTO database? This is just a head up on the possible reason for the error, I am sorry I might not be of any further help to you on this as I am not from WB.

[sharktale]

Originally Posted by PetrolRider

First of all, I am sorry for being slightly OT here.
This is just a head up on the possible reason for the error, I am sorry I might not be of any further help to you on this as I am not from WB.

No. It's a first hand purchase from the Hyundai dealer itself. This is what is confusing me.

The 2 locations were my car is allegedly registered is Beltala RTO -PVD Kolkata and ARTO- Behala Office.

The Beltala RTO is correct, as my tax token is from there only.

I cannot find any information or contact number of the Behala ARTO for de-listing my vehicle anywhere on the internet. Moreover, West Bengal, being at loggerheads with technology or BJP is one of the very few states which has not digitized any of its RTO processes. Bribery is open and rampant.

[Samba]

Originally Posted by sharktale

Is there any way to resolve it, without having to physically enter the RTO premises?

Few of my friends in kolkata tried to pay the road tax online too, but they never succeeded. At the end they had to go to the RTO and pay physically and few of them opted for agents.

If you need any contact number of an agent in Beltala do let me know, i will PM you the contact.

[rupdeb]

Originally Posted by sharktale

My '14 Grand i10's road tax permit is due this month.
I was trying to pay the road-tax beforehand using the parivahan.gov.in site.

Is there any way to resolve it, without having to physically enter the RTO premises?

I think you won't be able to sort this mess without going to the RTO physically(or through some agents).

Originally Posted by sharktale

The 2 locations were my car is allegedly registered is Beltala RTO -PVD Kolkata and ARTO- Behala Office.

The Beltala RTO is correct, as my tax token is from there only.

AFAIK Beltala PVD is for Kolkata jurisdiction and Behala ARTO is for South 24 Pgs - so it looks very odd that the same car got registered with two district RTOs.

Originally Posted by Samba

Few of my friends in Kolkata tried to pay the road tax online too, but they never succeeded.

I had renewed the road tax of one of my cars through the central government Paivahan website last June and was quite a smooth process. I was a bit sceptical at first to do the payment as I was unaware whether that process had been launched for West Bengal or not but finally I went ahead and successfully did it. There was only one option to renew for 5 years though.

[sharktale]

Originally Posted by Samba

If you need any contact number of an agent in Beltala do let me know, i will PM you the contact.

I contacted the Beltala RTO through the helpline number, and kindof suprisingly, someone picked up, and has guided me to meet an officer on 2nd floor.

Even though, I'm planning to get this issue sorted on my own for a change. I would appreciate if you share a contact of the agent. They can always come in handy.

[hok kolorob]

Originally Posted by sharktale

I contacted the Beltala RTO through the helpline number, and kindof suprisingly, someone picked up, and has guided me to meet an officer on 2nd floor.

What I heard is it is a fairly simple process, you will just need to make an application. It normally takes about a month but you can contact the officer in charge to speed up the process.

However, do let us know about your experience.

[Subby]

Originally Posted by rupdeb

I had renewed the road tax of one of my cars through the central government Paivahan website last June and was quite a smooth process. I was a bit sceptical at first to do the payment as I was unaware whether that process had been launched for West Bengal or not but finally I went ahead and successfully did it. There was only one option to renew for 5 years though.

Hope I am not hijacking this thread.

I also tried for renewal of road tax of my personal vehicle for next 5 years, however the option is showing for commercial vehicle only. Otherwise steps are simple. Can you please suggest?

Thanks

[rupdeb]

Originally Posted by Subby

Can you please suggest?

Hi,

Apologies for replying late.

I noticed that it is saying pay commercial vehicles tax on the website but I can't remember if it used to display that earlier or not and it might have been limited to only yellow number plate vehicles now.

When I had done the online road tax payment, I went to the Parivahan website and under the online services tab, selected vehicle-related service. I was asked to provide the registration number and subsequently a mobile number for the OTP. After successfully logging in using the OTP, I was able to provide the additional details required like chassis number, registration date, insurance details, etc and had to pay around 40 rupees extra in lieu of service charges.

I had thought of posting a step-by-procedure with screenshots while I was doing the payment earlier but I got too busy with arrangements for my international travel and couldn't make it.

Regards,
Debrup.

[hserus]

What does your rc book say as to which number of owner you are? If a duplicate record exists in two RTOs that is the usual reason.

The process to clear an entry (NOC from one RTO to another) is straightforward and took within a day at least for me.

[netsantanu]

I recently paid road tax on 5th March for my grand i10 for which expiry was on 10th March. The process is more or less simple, although not as simple as shopping online. They don't allow payment by credit card.
There was only one confusion - The tooltip that pop up when you hover the mouse over "Pay your Tax" says "Pay commercial Vehicles Monthly/Quarterly/Yearly MV tax online using internet banking, debit card".

I called up mPariVahan helpesk @ 0120 2459168. They were also not sure whether tax for private cars are allowed online.
However I proceeded and and paid the Tax online. It saved me the time to visit RTO.
However I am skeptical whether the same is valid. I have taken print out of the receipt and laminated it.

I also received a copy of challan for the payment.


It will be some relief if some one can clear my doubt whether it is valid.
Thanks in advance !!

[Subby]

Originally Posted by netsantanu

It will be some relief if some one can clear my doubt whether it is valid.
Thanks in advance !!

Yes this should be valid. Nowadays vehicle dealers also submit the road taxes online thru Parivahan website and provide a similar receipt.

If anyone deposits road tax at concerned RTO in person, they also issue similar receipt. Earlier Kolkata RTO used to issue road tax copy on pre-printed format.

[KAMALJHA]

Hi @sharktale,
Were you able to resolve this? Could you please elaborate how? I am now facing the same problem.
Thanks

[saket77]

I believe the problem faced by the OP is because I think some RTO office in Kolkata had split into two in around 2013 or 2014 (Kasba PVD??) and hence the records were transferred to a new location. This is why the parivahan site showed multiple RTO error.

Kolkata BHPians may confirm the above.

Regards,
Saket

[blackasta]

Originally Posted by KAMALJHA

Hi @sharktale,
Where you able to resolve this? Could you please elaborate how? I am now facing the same problem.
Thanks

you have to go to the RTO.

Originally Posted by saket77

I believe the problem faced by the OP is because I think some RTO office in Kolkata had split into two in around 2013 or 2014 (Kasba PVD??) and hence the records were transferred to a new location. This is why the parivahan site showed multiple RTO error.

Kolkata BHPians may confirm the above.

Regards,
Saket

That is actually the case.


If there's no problem with split RTOs etc, I have helped 2-3 people in my office to pay road tax online via parivahan site.