[samjav]

You should file a claim & complaint with the ministry of road transport & highways, GoI through online www.portal.gov.in
Car companies in India don’t take recalls seriously enough. They rather pay for expensive PR to cover up incidents than to just fix the problem in the first place.

[samjav]

They are picking up my car and replacing it FOC.
This is the email I received from them

“During the ongoing quality analyses at BMW, it was determined that the exhaust-gas recirculation cooler of your engine may develop leaks over the service life of the vehicle. The escaping coolant could create flammable deposits combined with the soot and oil deposits in the exhaust-gas recirculation cooler. This may lead to localized scorching on the intake system or to a vehicle fire.

We would like to ensure that your vehicle is in perfect working order. The exhaust-gas recirculation cooler in your vehicle should therefore be checked and, if necessary, replaced with an optimized variant

It goes without saying that this work will be free of charge.”

[Sisu]

So I also received the EGR Recall letter yesterday by post - Attached herewith.

Mine is 2018 BMW X5 DPE.

Is it mandatory to immediately send the vehicle after receipt of this letter? Haven't spoken to my SA as yet but I had planned to send the car after rainy season for a couple of other unrelated jobs.

Also, would be great to know any other members who have gotten their cars covered under this recall, whether any parts have been replaced or is it just a tick-mark activity from BMW's side.

Cheers!

[Dr.AD]

Originally Posted by Sisu

Is it mandatory to immediately send the vehicle after receipt of this letter? Haven't spoken to my SA as yet but I had planned to send the car after rainy season for a couple of other unrelated jobs.

My suggestion is to get this done ASAP. Two reasons: 1. It is an important safety recall 2. They can do this only when parts are available, and they call customers based on parts availability. If you go there later and the parts are out of stock, again you will have to wait for a long time for them to procure the parts.

Also, would be great to know any other members who have gotten their cars covered under this recall, whether any parts have been replaced or is it just a tick-mark activity from BMW's side.

My F30 320d (LCI) was under this recall, and it was a long time ago (in 2019, IIRC) that my dealer called me for this and they replaced they parts. They actually replaced the EGR cooler, which is a part change. This is a proper parts change work and not merely a tick-mark activity.

[Sisu]

Originally Posted by Dr.AD

My suggestion is to get this done ASAP. Two reasons: 1. It is an important safety recall 2. They can do this only when parts are available, and they call customers based on parts availability. If you go there later and the parts are out of stock, again you will have to wait for a long time for them to procure the parts.

Thanks AD. I agree with your approach w.r.t. safety.

However my car was at the service centre for Oil, Air Filter change just 2 weeks ago. No mention of this "Critical Safety" recall at that time by the ASC guys at that time.

Nevertheless, will schedule the appointment ASAP and send the car.

Cheers!

[ssjr0498]

My F48 xdrive X120d Msport is part of this recall! The BMW guys are currently fixing this issue as we speak.

[Sisu]

Originally Posted by Sisu

Thanks AD. I agree with your approach w.r.t. safety.

However my car was at the service centre for Oil, Air Filter change just 2 weeks ago. No mention of this "Critical Safety" recall at that time by the ASC guys at that time.

Nevertheless, will schedule the appointment ASAP and send the car.

Cheers!

So my car was sent after a week's waiting for appointment to Duestche BMW - Faridabad on 18-Jul-23.

There was also an intermittent static battery drain warning which used to crop up after the vehicle being stationary for 2 days which needed to be checked. The vehicle is in warranty till 30-Aug-23 so I requested to check the if the battery needed to be replaced as well.

However, the experience so far has been a bit underwhelming. To start with, there was a week's waiting for the appointment. 2 days after admitting the car, they have updated upon inspection that the EGR looks a bit choked and the same would need to be replaced upon approval from BMW. Estimated time for securing and replacing the required parts is another 4-5 days.

The warranty work on battery has still not even started.

I had requested for a courtesy car but my request was denied citing unavailability as their normal cars have gone to those customers whose cards are in for flood related repairs.

In my opinion, they should prioritise warranty and recall related repairs for courtesy car allotments as these matters are beyond the customer's control and the cars are in workshop (for extended periods) due to manufacturing defects or shortcomings. The customer shouldn't be made to go through inconvenience for these.

Is there any point in scaling this up to BMW? Suggestions?

[Maverick_4662]

I recently took my 3GT diesel in to EVM BMW workshop for some AC work when I was told about this recall. No call/mail recieved. SA says the EGR will be checked each time the car visits the service centre for the entire life of the car. Parts will be replaced if any fault found. My car was checked twice and all found normal.

[Dr.AD]

Originally Posted by Sisu

So I also received the EGR Recall letter yesterday by post - Attached herewith.

To my surprise (because my car was already attended to under a similar recall in 2019 and they had changed the EGR cooler then), I also got this letter today by speed post. My service is due soon, and I will get this checked that time.

Originally Posted by Dr.AD

My F30 320d (LCI) was under this recall, and it was a long time ago (in 2019, IIRC) that my dealer called me for this and they replaced they parts. They actually replaced the EGR cooler, which is a part change. This is a proper parts change work and not merely a tick-mark activity.

So it looks like this is a fresh issue independent of what I mentioned about the 2019 recall. Therefore, my earlier comment may not be applicable here. I stand corrected.

I will get this checked and post my experience here.

[Sisu]

So I got the X5 back from ASC couple of days back.

At the outset, wanted to update that the car feels 1000% better to drive.

Basis first impressions, there is noticeable improvement in performance and the car lunges forward even at the slightest touch to the accelerator pedal which wasn't the case earlier.

Secondly, the fuel efficiency shows a significant improvement. Haven't managed to get anything above 8 KMPL in city driving (as per MID) since I bought the car. Since past 3 days, indicated mileage is 11 KMPL with 100% city driving.

Also got the battery replaced under extended warranty alongwith some suspension components which has prematurely worn out.

Overall, I must commend Duestche Motors - Faridabad for coming through with prompt support inspite of shortage of parts on the EGR Recall campaign. Even though they were not able to provide a courtesy car, they more than made up for it by ensuring all the work is carried out on priority and parts arranged, installed and tested in less than a week's time.

[el lobo 6061]

Originally Posted by Sisu

So I also received the EGR Recall letter yesterday by post - Attached herewith.

Received same letter yesterday from BMW India Gurugram Office via Speed Post for EGR Recall for my BMW X1 20d sDrive March 2018 model.

Letter is dated 23 June 2023 but was finally posted on 28 July 2023. BMW India spent Rs 41 to send it but wont email or ask dealer to inform customer individually.

1st time received a recall letter by post. Company would be really serious about the issue.

Called up Infinity Cars Turbhe, Navi Mumbai workshop and latest appointment available was for 11 August 2023.

They are doing 6 cars everyday for EGR recall as per availability.

One full day needed for inspection as they need engine completely cooled down before they start work.

Will update further once car is checked.

[el lobo 6061]

Originally Posted by el lobo 6061

Received same letter yesterday from BMW India Gurugram Office via Speed Post for EGR Recall for my BMW X1 20d sDrive March 2018 model.

Will update further once car is checked.

Work took two days.

Mechanics inspected the EGR and found no issues with it. They do open the EGR plumbing and needed to replace 1 nos Gasket Steel and 2 nos Hose Clamp.

All work done free of cost and under warranty invoices were shared.

Car returned back and all good.

[GTO]

Got the recall letter from BMW. This is 100% just for the sake of compliance, and they are doing it only because they have to.

- Who uses snail mail today?

- BMW has my email address on which they keep sending me promotional messages. No communication there.

- BMW has my phone number. No communication there.

- Infiniti & Navnit both keep calling me & messaging me from time to time. For servicing of the car, insurance renewal, new EMI deals etc. etc. Nothing from them.

Seeing their complete lack of interest & motivation, clearly all they want to do is send a letter and mark it off their to-do list.

[Hayek]

I had sent my car about two months ago to Infinity Turbhe for some minor repairs. They did the EGR inspection during that visit. But didn’t make any changes as far as I know. Think they had called for the car for the same thing a couple of years ago. And yet, I received a letter with similar text - by snail mail. Not clear what they are up to and if they are tracking cars - or just regularly inspecting them without making changes.

[Chethan B G]

EGR was replaced in my car a month ago under the campaign.

After I received the letter, I called up the service centre to enquire. I was told that the car has to be inspected first and logs are to be reviewed.

Later during the week, I got a call from Navnit motors and the work was scheduled. Car was picked up on the day of the appointment and was inspected.

After inspection, I was told that the EGR in my car was healthy and doesn’t need any replacement at this point and it will be inspected regularly during each service and will be replaced as and when needed.

Upon further probing, I was told that the EGR will be replaced only if there is a coolant leak.

This actually triggered my concern. The campaign is to prevent fire due to coolant coming in contact with the hot soot. A leak here can lead to fire! And what would they replace after that?!

I asked them to give me their observation and decision in writing. Later they wrote to BMW, got their approval to replace the EGR and it was replaced during the same call.

It took a week for getting the parts and replacing the same. Meanwhile, I was given a loaner car.

Engine runs smoother and DPF takes lesser time to clear up. Haven’t heard the fan coming on after the engine is turned off. 👍

Excellent service from Navnit motors I should say. 👏