[Nithesh_M]

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Hyundai's biggest asset is repeat customers. Its also the case for Maruti Suzuki. The aftersale experiences created by the two brands goes a long way in retaining customers. My uncle who owned an Eon and exchanged it for a Santro just last year did it on the insistence of the Service Manager who personally drives the car to and fro the workshop for every service. My uncle treats him like any other family member when he comes home. The Service Manager is very frank about the issues/fixes for the car to a point where he'll even tell us if its a manufacturing defect. So if this is Hyundai's aftersale experience for an entry level car customer I can see why it works.

Oddly enough as somebody who is not into Korean cars, I've added the 2020 Creta to my shortlist just to see if I get the same experience in my hometown or if the experience is limited to Bangalore.