[dZired]

Mahindra has introduced two new digital platforms in the Indian market - SYOUV and With You Hamesha. With these platforms the company aims to improve customer experience at the pre-sales, sales and post-sales levels.

The SYOUV platform is designed to help a customer who is currently in the pre-purchase phase. It provides a collection of important information regarding a Mahindra vehicle. It also offers personalized recommendations based on the customer's actions on the platform. A feature named 'Talk to Expert' allows customers to get answers to their queries in real-time through audio/text chat. The '3D Discovery' shows various features of a Mahindra vehicle in a rich 3D format. There is also a 'Collaborative Exploration' feature on offer through which, users can invite their friends on Facebook and email to collectively customize Mahindra vehicles.

On the other hand, the With You Hamesha platform is aimed at improving post-sales customer satisfaction levels. Through the With You Hamesha app, customers can check their car's service history, book a service slot and even create a job card to get an online service estimate. It also allows users to track servicing of their vehicles and establish a video connection with a relationship manager to get real time updates on the service. Customers can also opt to pay the service bill online through the app and can request the vehicle to be delivered to a specific address.

Mahindra says it has partnered with Microsoft, Dassault Systemes and Socheers Infotech for SYOUV and with Extentia IT, Hungama and HNS Technologies for With You Hamesha.

The automaker is concentrating on digitalization of its processes to establish a single-channel communication with its customers. In line with these efforts, Mahindra had also launched a connected vehicle platform named Digisense for two of its small commercial vehicles - the Jeeto and Imperio.

Link to Team-BHP News

[abirnale]

Originally Posted by dZired

On the other hand, the With You Hamesha platform is aimed at improving post-sales customer satisfaction levels. Through the With You Hamesha app, customers can check their car's service history, book a service slot and even create a job card to get an online service estimate. It also allows users to track servicing of their vehicles and establish a video connection with a relationship manager to get real time updates on the service. Customers can also opt to pay the service bill online through the app and can request the vehicle to be delivered to a specific address.

With You Hamesha is not a new platform. I have been using it for more than a year now. It has a mobile app as well as website. Helps you book service appointments, access history, set reminders, service recall alerts if any, warranty details, service cost calculator, record service notes which can be directly added to the job card when you take car for servicing, emergency contacts, etc. Recently the WYH app is renamed as Mahindra - With You Hamesha (MyMahindra).