[Rajeevraj]

We do have a thread on this where few members have posted some feedback.

http://www.team-bhp.com/forum/indian...cing-cars.html

[libranof1987]

Remember how the SA gives you a list of things that you must do at each service; and on some push back, he says, "you can probably get this done at the next service" and puts in an "advice" for it in the final bill.

I think this is what these guys will do.

The website reeks of marketing gimmicks.

Regardless of the value proposition, there will be some people who will fall for it for the "peace of mind" in knowing that the SA isn't taking them for a ride.

[petrolhead_chn]

If what I think is right, the real benefit seems to be more inclined towards the mediator and not the customer. There is bound to be a planned strategy behind this business that isn't worth discussing here. To each their ideas and execution but a knowledgeable car owner knows to handle things himself.

[sachinpk]

Folks, I tried out the Wheels Wisdom "CAR SERVICE AT ACTUALS" deal. My Quanto vehicle is still under warranty and hence, I opted for this service. The other options were to get it serviced at Multi-brand service locations, where perhaps the rates might be little less. The service charges of Wheels Wisdom needs to be paid upfront when doing the booking.

One reason for me trying out Wheels Wisdom was that after shifting to a new office, my orginal dealership was miles away. They had another workshop near Hoskote, but going there to get the service done was going to be a night mare. I got a call from the Wheels Wisdom Service Advisor a day before the service. Mr. Jeffrin was the service advisor who was assigned for my car. He was prompt in arriving at the pick up point, and I was also ready with a list of issues. One major difference I found in Wheels Wisdom (when compared to directly dealing with the dealer) is that I am getting a service advisor at my door step. In the previous cases, the dealer did send in a driver and he invaribaly used to ask me to just prepare a list of complaints in a sheet of paper and hand it over to him. Then I also need to explain things in detail to the service advisor at the dealership.

My vehicle saw its last servicing around 8 months back. It covers a distance of around 70kms every day, so some bit of wear and tear was natural. The cost of service came up to around Rs.9000 (around 1000 was just the various taxes). But I did notice that the dealer had not billed in any unwanted stuff. In my experience with the dealer, the service advisors out there always used to exagerate problems noticed in the vehicles and "recommend" replacement of lots of items. When the vehicle left the work shop, it was like I already got a list of other repairs to be done. That did not happen with Wheels Wisdom. Mr. Jeffrin had noticed some issues with my clutch plate, but he categorically said that it can be repaired in another 2-3 months time. Rather than create a panic in my mind, he did clearly tell the upcoming problems, but also gave a decent time line by which I need to address it. The dealership service advisors never did this.

My Quanto's intercooler (what ever that means) had again started leaking. This was the 2nd time I need to replace it (after driving for around 68,000kms). The dealer did not have the item in their stock. How ever Wheels Wisdom and Jeffrin did the neccessary follow ups and called me when the spare part was ready. Without charging me a paisa extra, the vehicle was once again picked up, and the intercooler replaced. And as a small icing on the cake, got a free vehicle wash and clean up as well.

Overall I was happy with the services offered, and would go to them for further services & repairs as well.

[Su-47]

A colleague had used Wheels-wisdom to get his Rapid repaired/serviced. So, thought of giving them a try for my Ritz.

Got a call a day before the service and even though I had booked a 8AM appointment, the service advisor (Anil) asked if he can come earlier. I agreed, knowing that most of these guys never show up on time anyway.

Was surprised to get a call at 7AM notifying me that he's reached my place. One could see that this guy is enthusiastic about his work. Perhaps, a bit too enthusiastic. but in a world full of disinterested people, over-enthusiasm isn't such a bad thing.

I had some small problems (blown fog light, a little bit of rough idle), and routine service. We take a short drive, and I told him about a "kat-kat" sound my car makes on sharp right turns. When I had talked about this at the Maruti workshop, I was told - "CV joint issue, will replace when things gets worse". This is where Anil made a difference - he root-caused the problem to a minor alignment issue that was causing the tyre to touch something when steering was turned to extreme right. Overall, I'm happy that I didn't have to replace a working drive-shaft.

I don't think this service is targeted towards those who are knowledgeable about cars and can spare the time to get their cars serviced. But, for me, the time saved and not having to argue with SA on the futility of things like "injector cleaning" was worth the money they charged.

I wish them well!

[singleton]

I used the Wheelswisdom service last week and came back mightily impressed.

What worked:
1. Very knowledgeable, enthusiastic & highly professional tech advisor at your doorstep to check your car, hear out your issues and explain things
2. Saves you time (doorstep collection & delivery - right on time)
3. Saves money (this i feel might not be universally applicable to every case. Depends on what your car needs at that point in time)
4. Peace of mind (Imagine this - If I had a friend who owns a garage, and if I give my car for service there, how would I feel. It is exactly that feeling, that feeling of assurance that you are in good hands, that is what I had after interacting with these folks)

What could work better:
1. Pricing (1500 for handling 1 service is still a barrier to try out something entirely new like this for a normal individual. I wouldn't mind doing this now after my first experience, but for a first timer it is tough. I still took the plunge after going through all reviews here and on FB)

[greenhorn]

in my opinion this sounds like a good deal, especially for tata car owners. Even if you are technically minded, I think 1.5K is worth the headache you can save from
1. travel to and fro to service centers, especially if the good ones are far away from you
2. need to follow up countless times to ensure that your car gets serviced, and that *all* issues are fixed
3. doing a proper PDI before taking delivery of the car
4. if issues are pending, then you would need to leave the car there and come back again, when they have been resolved.
5, obviously all the ripoff services they'll do & the redundant service charges that they add.

yes, for someone not used to servicing their cars, getting their head around the 1.5k charge might be tough, because hey, why should you pay more for what you should be getting in the first place? but with car sales being loss leaders while service centers become the profit centres, and authorized service/spares remains a monopoly, then these guys are like the agents who can help you navigate the system, and more than saving money, ensure that the car is serviced properly, and delivered to you in good condition

[Ketz]

I used the services offered by Wheels Wisdom for my Sonata (2.4 GDI, Transform, 2012) yesterday and have come out a happy customer. Below are the details of my experience.

Why choose WW:

• Recently moved to bangalore and hence do not have an existing relationship with any service centre/advisors here.
• Time crunch. Difficult to pull off a day for service from the hectic work schedule.
• Have read good reviews for WW for quite some time.

We all love our cars (a bit more than warranted ) but that requires time which with our busy lives is sparse. What if somebody could take care of our car during servicing, the same way we would have for a fee.

My Ask For the Service:

• Airbag alert on dash (I was sure this was due to the rat manifestation around my parking spot in the apartment)
• Bluetooth pairing on the HU stopped working.
• Folding ORVM making a screeching sound which folded/unfolded.
• Regular service.
• Request for quote for clutch overhaul.

I booked the service package for my car along with desired dates which cost me 2000/-. The car was picked up precisely on time as promised by Vinod who was very courteous and attentive in understanding the issues that i reported to be addressed. I received regular updates on each issue that was reported.

Airbag Alert: WW confirmed that the issue was due to a wire cut somewhere near the bumper, the team was working to find the exact problem area and fix the issue. They finally detected and soldered the damaged wired and added additional insulation for the that part of the harness.

Bluetooth: The Hyundai technicians worked to fix the issue but ran out of time on day 1. The WW guys called me up and mentioned that they would like to continue the next day for the problem, i could either keep the car overnight at the service centre or could drop the car and pick it up again next morning. I opted for the former. The next day the technicians tried more but the problem could not be resolved, finally they mentioned that the HU would have to be sent to Chennai for further investigation. I postponed this fix for Jan.

The pickup, drop, communication from WW thru the whole process was transparent and forthcoming. They did not charge me for the wire harness soldering which was a pleasant surprise.

Yes, initially i thought that the fee was high but in the end, i now feel the fee was absolutely worth it.

[vinodh_eee]

Recently I used Wheels Wisdom DecisionAssist to evaluate a Laura. I had opted for the 3 car package at INR 5000 + taxes as it was economical compared to one car @ INR 3000. Fixed up a time with the seller and WW representative. The WW rep was professional, evaluated the car at the Skoda ASC and sent the report the same day along with suggested price range. During the entire process they answered many of my questions and I ended up spending close to 2 hours on the phone with them. Because I purchased the first car that was evaluated, they agreed to do an assisted service worth INR 2000, free of charge.

Apart from all the technical help, one thing that stood out was, they never tried to sell me their various service packages at any time before/after I purchased the car.

If they can add ownership history and insurance history verification to their DecisionAssist service, they could become a one-stop-shop for all used car purchases. I have given this as my feedback.

Overall I am very satisfied and will recommend their service for used car purchases.

[arjab]

Originally Posted by sdmn

By about 6 in the evening, I received a report via email.

Thanks a lot for the insight! Is it possible to share a copy of the evaluation report on the forum? of course, you can mask off all personal details. Would be a great help !
Thanks once again!

[hawrie]

Hello BHPians, is there anyone here who has bought a car from CarPal? How has been the experience?

https://www.trycarpal.com