[Kumar R]

Originally Posted by vishalchaudhary

Yes, I mean very normal, rather poor cheap plastic quality plates.

The car has been parked at my place only since delivery.

Today also, the showroom guys stated the same to convince me to leave the number ... and I should wait some more days for my car's registration

Here is what the Delhi RTO site FAQ on registration has to say

Q4 Can dealer deliver vehicle without registration ?

No, the dealer cannot deliver unregistered vehicles to the customers. The dealer gets the vehicle registered in the name of customer first then will hand over the vehicle to the customer. If Un-registered vehicle is found plying on the road shall be liable to be prosecuted under MV Act. A trade certificate is issued to the dealers by the Transport Department to drive the unregistered vehicles upto the zonal office for registration purposes only.

After allocation of registration numbers, fee receipt is given to the applicant on the same day and above documents are kept by the zonal office. The registration fee receipt can be retained as proof of having made an application for registration.

The registration certificate i.e. Form − 23 A can be collected after preparation of smart card.

Do you have the registration fee receipt? If your dealer is to be believed, it may have happened that the RTO issued the permanent registration number but the IT section of the RTO is not able to later issue the RC smartcard due to the database not being updated. So they want you to cancel your application and re-apply for registration when the database is updated. The hitch is that you will have only a temporary (red) registration with which you can drive around only for 30 days.

Anyway I doubt very much the dealer would dare to allot the number to someone else without taking your approval because without your signature / concurrence that would be plain fraud resulting in two vehicles plying the streets with the same number.

(Just to share notes, I had to wait for 2-3 weeks for the RC smartcard but in the interim the car was still permanently registered and the dealer provided a non-HSRP plate bearing the permanent number. I did have the fee receipt from Kolkata PVD though which mentioned very clearly the permanent registration number -- so I would not say those non-HSRP plates were 'fake' in any way)

[unknown]

Originally Posted by vishalchaudhary

I know and understand all that you say, but my original query was -

The dealer is asking me to leave that number and let the other cars get registered and take a number say that is 20 more than the original, so that till that time the problem of new polo 1.5 TDI being updated at RTO is solved. But, in that case I'll have to wait even more (already more than 15 days) as I'm literally moving from the front of the queue to the end of the queue.

I know that that number is not yet mine on paper, but atleast verbally yes.

If number is fancy to you then you stick to it else give way to others to get their car registered
Ask for some freebie or compensation from dealer for waiting & skipping that number

[vishalchaudhary]

Originally Posted by Kumar R

Do you have the registration fee receipt?
Anyway I doubt very much the dealer would dare to allot the number to someone else without taking your approval because without your signature / concurrence that would be plain fraud resulting in two vehicles plying the streets with the same number.

(Just to share notes, I had to wait for 2-3 weeks for the RC smartcard but in the interim the car was still permanently registered and the dealer provided a non-HSRP plate bearing the permanent number. I did have the fee receipt from Kolkata PVD though which mentioned very clearly the permanent registration number -- so I would not say those non-HSRP plates were 'fake' in any way)

No Sir, I don't have the registration fee receipt.

Regarding the dealer wanting my approval, well..

Originally Posted by unknown

If number is fancy to you then you stick to it else give way to others to get their car registered
Ask for some freebie or compensation from dealer for waiting & skipping that number

I chose that number and I've already waited for it for long enough and am not willing to wait another 10 days. The dealer is not willing to give any compensation or freebies, but..

The Showroom Manager, Assistant Manager and my SA are coming to my place tomorrow for discussing the matter with me and my father to reach a mutually acceptable solution, let's see what happens..

[drmohitg]

Originally Posted by vishalchaudhary

I know that that number is not yet mine on paper, but atleast verbally yes.

Originally Posted by vishalchaudhary

The Showroom Manager, Assistant Manager and my SA are coming to my place tomorrow for discussing the matter with me and my father to reach a mutually acceptable solution, let's see what happens..

Vishal from my understanding of this process, there is nothing you can do. The RTO will take its own sweet time and the dealer cannot do anything about it. Infact if you ask me, I would give full marks to the dealer here that he is trying to keep your car buying experience delightful and happy and hence requesting you again and again. Otherwise he can easily go and register the other cars without needing your approval. Probably the fact that they follow a wrong practice of making a number plate even before the car has been registered is something that is holding them back since technically if you decide to take this up legally then the dealer would be in jeopardy.

My advice is: If you haven't developed some serious love for the current number then go ahead and let them give you a different number. All the other customers would be suffering too who cannot get there cars registered due to this and do not even know the exact time frame it will take to correct this. So why take away the joy of owning a new car from those people. Moreover unless the number is a VIP one ( which it isn't since you picked a random number) then how does it matter. Trust me the car has enough tricks up its sleeve to keep you smiling and not think of what combination of 4 digit number you are running on.

[vishalchaudhary]

Originally Posted by drmohitg

there is nothing you can do.
Infact if you ask me, I would give full marks to the dealer here that he is trying to keep your car buying experience delightful and happy and hence requesting you again and again.
Probably the fact that they follow a wrong practice of making a number plate even before the car has been registered is something that is holding them back since technically if you decide to take this up legally then the dealer would be in jeopardy.

My advice is: If you haven't developed some serious love for the current number then go ahead and let them give you a different number. All the other customers would be suffering too who cannot get there cars registered due to this and do not even know the exact time frame it will take to correct this. So why take away the joy of owning a new car from those people. Moreover unless the number is a VIP one ( which it isn't since you picked a random number) then how does it matter. Trust me the car has enough tricks up its sleeve to keep you smiling and not think of what combination of 4 digit number you are running on.

I agree to all that you're saying, but, my point is -

1.) The number is not a fancy one and its not actually about the number, its about the following facts-

2.) What about the fact that I bought the car making the full payment much before all those other customers ? In fact, mine was the first Copper Orange New Polo TDI of their showroom !

3.) I haven't been able to drive the car and see its tricks since all these days and despite solving my problem, they say I should move from the front of the queue to the end of the queue, for no fault of mine !! They should've thought this through while giving delivery to me or all those other cars.

4.) We paid the full cost of the car on 16 July, the next day of the launch of the car, why shouldn't I be a priority customer ?

5.) Assuming that I agree to their request - I not only lose the number of my choice, move at the end of the queue, have to pick another number, wait for some more days (don't know how many), and considering I don't budge - as soon as the problem is solved, mine will be the 1st car to be registered, I'll get the number of my choice.

I'm not getting egoistic or arrogant, but I feel that I ain't wrong on my part.

[a4anurag]

Originally Posted by vishalchaudhary

2.) What about the fact that I bought the car making the full payment much before all those other customers ? In fact, mine was the first Copper Orange New Polo TDI of their showroom !

4.) We paid the full cost of the car on 16 July, the next day of the launch of the car, why shouldn't I be a priority customer ?

You are the poor unlucky first customer hence the problem starts. The problem is not with you, not with the dealer but the RTO in your city.

They have to update their database from the 1.2 TDI to 1.5 TDI to which no one has any control. Neither you nor the dealer. Till they do so you'll either have to wait (keep others waiting too) or leave the queue.

Originally Posted by vishalchaudhary

3.) They should've thought this through while giving delivery to me or all those other cars.

This I accept, at least they should have intimated you during the purchase so things would have been clear.

I guess the rest 20 cars behind waiting for registration may not be the new polo. So they'll get the registration done.

AFAIK, in my city the RTO has a system to reserve numbers during the RTO formalities. Why don't you all your dealer to reserve that number for you?! Once you do it even you jump the queue the number you wanted will be still yours. I know the days to wait will be more.

I know the pain to have a new car in the garage but you aren't allowed to drive it. Frustrating I know! Relax Sir.

Anurag.

[phamilyman]

Hi,

I agree with drmohitg. It has to do with the RTO not being ready to issue the new number than any problem with the dealer.

The dealer is being nice but think of them as a business - why should they hand over some freebies because of the RTO's incompetence.

If anything - their fault is in setting incorrect expectations. They should've told you that you are getting a temporary number for now - or please wait X days for the car to be registered.

Here - most dealers not wanting to miss the sale (given VW's numbers) would not inform you appropriately.

But they're not really that wrong either. I wouldn't hold it against them as everyone has said.

Maybe you can push for some free service or washes etc (zero incremental cost to dealer) than any outright freebies as compensation (which hurts their profit).

[Rajeevraj]

Originally Posted by vishalchaudhary

I agree to all that you're saying, but, my point is -

1.) The number is not a fancy one and its not actually about the number, its about the following facts-

2.) What about the fact that I bought the car making the full payment much before all those other customers ? In fact, mine was the first Copper Orange New Polo TDI of their showroom !

3.) I haven't been able to drive the car and see its tricks since all these days and despite solving my problem, they say I should move from the front of the queue to the end of the queue, for no fault of mine !! They should've thought this through while giving delivery to me or all those other cars.

4.) We paid the full cost of the car on 16 July, the next day of the launch of the car, why shouldn't I be a priority customer ?

5.) Assuming that I agree to their request - I not only lose the number of my choice, move at the end of the queue, have to pick another number, wait for some more days (don't know how many), and considering I don't budge - as soon as the problem is solved, mine will be the 1st car to be registered, I'll get the number of my choice.

I'm not getting egoistic or arrogant, but I feel that I ain't wrong on my part.

I think you can legally drive the car with a temp registration for one month. So you can check with the dealer on that.

Also if today is day x and the rto update happens on day x + 10, your registration can at the earliest happen on day x+ 11. Even if you let go of the number and move to the end of queue, still your registration will happen on day x + 11. So you don't really lose anything apart from the current number. In addition people who buy the older cars in the period between day x and x+ 10 can finish the registration.

[vishalchaudhary]

Originally Posted by a4anurag

You are the poor unlucky first customer hence the problem starts. The problem is not with you, not with the dealer but the RTO in your city.

They have to update their database from the 1.2 TDI to 1.5 TDI to which no one has any control. Neither you nor the dealer. Till they do so you'll either have to wait (keep others waiting too) or leave the queue.


This I accept, at least they should have intimated you during the purchase so things would have been clear.

I guess the rest 20 cars behind waiting for registration may not be the new polo. So they'll get the registration done.

AFAIK, in my city the RTO has a system to reserve numbers during the RTO formalities. Why don't you all your dealer to reserve that number for you?! Once you do it even you jump the queue the number you wanted will be still yours. I know the days to wait will be more.

I know the pain to have a new car in the garage but you aren't allowed to drive it. Frustrating I know! Relax Sir.

Anurag.

a4anurag, You're bang on the point, and still i would like to add -

1.) If the cost that I paid includes registration & RTO charges, I'm not concerned with the problems at the end of the RTO as i never said that I'll get the registration done myself and have paid the amount to the dealer.

2.) The other 20 cars are not all Polos, but some ventos as well.

3.) Therein lies the crux of the issue, the dealer has so far not offered this case that this number can be reserved for me, they are saying that they have to move sequentially, and that's why the cars are stuck, else they would have registered the other cars. And thus i have to necesarrily leave this number and the next number i choose might make me even more than those 20 customers.

4.) There are no freebies possible - I've bought the Highline New Polo TDI and have already paid for accessories - stereo swapped, seat covers, mud flaps, foot mats, door plates, door black beading, transparent clear shield protectors on the bumper and such parts, reverse camera, bluetooth, body care package - anti-rust, teflon, anti-glare. The teflon coating itself gets me free washing as well !!

5.) I'm not holding this against the dealer per se, and i'm not sure about 20-30 cars being registered on the same day ! And also please understand that the car loan began on 16 July, the day when payment was made and that means i'm being charged interest on the amount already !!

[.anshuman]

Originally Posted by drmohitg

I am not an expert at this but this is illegal IMO. You cannot drive the car as it has not been registered. For instance if you cause and accident and run away, how can anyone trace you since the RTO will have no record of the car. The number is permanent only when the RTO issues you the receipt.

Whenever a new car is sold, it comes with Temporary Registration number which although allotted in bulk by RTO are issued at dealership level and the record is kept at dealerships. Temporary Registration is valid only for one month, before it expires it is the car owner's responsibility to get his car registered(mostly handled by Dealerships).

[a4anurag]

Originally Posted by drmohitg

I am not an expert at this but this is illegal IMO. You cannot drive the car as it has not been registered.

Agree with .anshuman

Here in Hyderabad, any vehicle (irrespective of the class or category) gets a T/R number which is valid for a month after which the permanent number must be made along with the RC book.

Similar to a Learners License which is valid for 6 month IIRC after which it expires and the process needs to start from Square 1. It is the responsibility of the individual to get his permanent licence before the learners license expires.

Anurag.

[::CMS::]

While reading through the posts, I was surprised how can a customer blame the dealer for not registering a car. Usually if the particulars are in the RTO database they can either give you a temp regn number or go for a permanent regn, in the first case the owner has to register it himself. Regarding the number, how can a dealer assure a number to a customer, its the RTO who gives you the number depending on the order your application form comes to the Regn authority's table and if you are looking for a fancy number you have to book it by paying a fees and sometimes it will endup in bidding. I think none of the dealer takes the burden of booking a number for a customer as it can cost from 5000 to lakhs.

Moreover what you mean to say is that none of the TDI Polos are yet registered in your city till now? Check with the RTO, if not the dealer is doing wrong by releasing the cars if they have not taken the temp regn.

[a4anurag]

Originally Posted by ::CMS::

Moreover what you mean to say is that none of the TDI Polos are yet registered in your city till now? Check with the RTO, if not the dealer is doing wrong by releasing the cars if they have not taken the temp regn.

The whole issue is, Vishal has bought the 'New Polo' that has the 1.5 TDI as it's great rather then older Polo that had 1.2 TDI.

Now the RTO has its database up to date with the older engine specifications and has to get the 1.5 TDI specifications updated.

Till then the customer has to wait.

Anurag.

[vishalchaudhary]

Originally Posted by ::CMS::

While reading through the posts, I was surprised how can a customer blame the dealer for not registering a car. Usually if the particulars are in the RTO database they can either give you a temp regn number or go for a permanent regn, in the first case the owner has to register it himself. Regarding the number, how can a dealer assure a number to a customer, its the RTO who gives you the number depending on the order your application form comes to the Regn authority's table and if you are looking for a fancy number you have to book it by paying a fees and sometimes it will endup in bidding. I think none of the dealer takes the burden of booking a number for a customer as it can cost from 5000 to lakhs.

Moreover what you mean to say is that none of the TDI Polos are yet registered in your city till now? Check with the RTO, if not the dealer is doing wrong by releasing the cars if they have not taken the temp regn.

Every dealer is allotted a series -
DL xx XX
The dealer sells cars with these numbers upon getting them registered with RTO.

Among these running numbers I had chosen a number and the rest has been discussed in the previous posts.

Yes, the manager of VW Delhi West indeed told me that till now no new polo TDI has been registered in Delhi. I have reason to believe him as there's nothing in it for him to lie to me.
If anyone on the forum can shed light on a New Polo TDI being registered officially in Delhi, then I can say that there's something fishy.

[::CMS::]

Originally Posted by vishalchaudhary

Every dealer is allotted a series

Then the dealer is doing correct, I dont think the dealer has the authority to keep \ hold the number for a long time till the first Polo TDI is registered and those who had already in queue will also get affected as the RTO will assign the number to other vehicle if a particular series is over. In my RTO, the series gets changed every week and the available numbers are published so that people can book from the series if reqd.

Moreover, RTO wont allocate any series to a dealer, I think the dealer had shared the published info from the RTO. The only manipulation that was done in this case was to rearrange the application forms with the help of the officer who does the entry and allotment so that the user gets a particular number, but that also is not possible now a days in Kerala as the numbers are randomly computer generated from the current series unless we book a particular number.