Re: End of the road for the HM Ambassador? In 1997 I received a commission from a BBC content provider in the United Kingdom to write a story on the Ambassador car. On the way to their factory in Uttarpara, I visited a friend of my father's in Kolkata. He asked me, "Who are you meeting in the factory?"
"The head of research and development." I replied.
"He must be senile." quipped my father's friend. I raised a puzzled eyebrow. "What else can the head of research in Hindustan Motors be?" he smiled.
Production of the Ambassador car ceased on 24 May 2014, probably for the last time. Manufactured for 56 years (1958 to 2014), the car attained legendary status long ago. So, the question arises: how did the car survive for so long and, having survived, why has it died?
I grew up in the tea estates of Assam and the mountains of Darjeeling. Along with the Land Rover for driving in the gardens, the Hindustan Landmaster and then the Ambassador were our road cars. I sold my last Ambassador in 2004, long after all my friends had converted to the new generation of cars.
I used to be teased about possessing an Ambassador in the 1990s and 2000s. Yet, it amused me that when the migratory Winter birds (NRIs) descended from the USA every year, they would borrow my old Ambassador as they felt 'safe' driving it in the chaotic Indian traffic.
My bond with the Ambassador is deep because my parents were passionate road travellers. Every two years, we would set off to explore our country. These journeys would routinely be for a month and cover approximately 6,000 kilometres. In the decade-and-a-half that we did this, I remember only two tyre punctures and one broken clutch plate (on the road to Kathmandu, when we hit a badly aligned culvert - we still managed to reach Kathmandu with the car stuck in 3rd gear). This was during an age when many of our national highways existed only on paper.
I learnt whatever I know of practical mechanics due to the Ambassador. The beauty of the car was that you could fix virtually any problem by improvisation.
Once, I was shifting base from Dibrugarh in Assam to Kolkata in West Bengal - a distance of 1,400 kilometres. We loaded everything into the car and on top of it, so much so that that car was flat on its suspension. Our initial apprehensions at the load were belied when it ran much smoother than usual! The only problem was that, due to the extreme load, the suspension bushings kept getting cut and a rattling would start. So, after this had happened for the third time, we fitted Tata truck bushings. They not only worked, I never needed to change bushings ever again in that car!
It was also much more powerful than we give it credit for.
When my father was posted in Darjeeling, our home was on Jalapahar, accessed by an extremely steep road. We would always engage 4-wheel drive on our Land Rover to climb the incline. In the Ambassador, we would take a longer, less steep route through Ghoom. Once, returning from one of our national tours, we took our fully loaded Ambassador up the road without any feeling of power inadequacy.
Since Hindustan Motors never paid much attention to standardisation, every car was unique. I loved the fact that you had to 'learn' each car. You could not just get into an Ambassador and drive off. The brake, clutch and gear in every car required differently aligned pressures. Other quirks abounded. One car we bought in 1974 easily raced to 130 km/hour (normally, crossing 100km/hour was an achievement) while another bought in 1982 consistently returned a fuel average of 16km/litre!
To return to my opening topic: on my visit to Uttarpara, I was treated most courteously and, after a lengthy chat and tour, offered a 'sneak peek' at the next generation Ambassador. Excited, I was taken through two massive locked warehouse doors to enter a vast open space, in the middle of which was a pristine white Ambassador.
"So, what do you think?" beamed the head of research and development.
I walked carefully around the car, trying desperately to find something different, remembering the comment by my father's friend. Sensing my puzzlement, the gentleman started bustling around, pointing out numerous minute details, garnishes and touches. The only interesting change I found was the horizontal fuel tank which opened up a big flat bed in the boot, though it did lead to concern of consequences should there be a rear-end impact.
That, in essence, was the problem with Hindustan Motors. They did not respond, either at the entry of Maruti Udyog in 1981 or to liberalisation in 1991, for transforming the product to the modern age. As a consequence, in 2013-14, the production was 2,200 units against the high of 24,000 units in the early 1980s.
The other, of course, was the lack of quality, even at inception. It is rumoured that the marketing head of Hindustan Motors in the 1950s had tried, without success, to get the company's owner to use the Ambassador as his regular car so that it could build credibility. Birla refused as he did not trust the car's quality!
That production could continue for so long is due to government patronage that kept it as official transport for lower levels of government officers and Kolkata's taxi drivers. This too is evidence that the promoters of Hindustan Motors never emerged from the 'license raj', even as the country around them changed. Another pointer to the promoters' attitude was when the Uttarpara factory achieved full depreciation in 2000. None of the cost benefit was passed on to the customer.
Despite shifting to a Maruti car in 2004, I lived in hope that the Ambassador would transform into a car I could buy again. Every time I thought of buying a new car, I would ritually take a look at the current Ambassador. Every time, I would be faced with a wall: the negative difference between the price asked and the value offered.
India's leading automobile designer, Dilip Chhabria, reportedly commented, "Had HM continued to evolve the Amby over the past 60 years without changing the DNA, it would have been the Rolls Royce of India."
May the original mover of the Indian citizen rest in peace. |