[audioholic]

The FNGs do that already They are quite sound when it comes to giving a picture of the state and maintenance of most cars. Of course Hyundai spares are expensive. Only savior for owners is that they dont have to be charged for unnecessary stuff.

[shobhit.shri]

I think one positive outcome would be more competition for authorized dealer from independent service providers. Once the natural monopoly breaks, they will have to up their game to remain competitive.

This must strike as the cheap and easy way for a car manufacturer, with limited service capacity, to improve their ownership experience. It is an opportunity, not a threat for them. I hope VW/Skoda are listening.

[GRAND23]

Hey guys, this spare parts office is just located near to my house. Earlier there was a cement godown. Now the same building is reworked and reorganized. Now I can see Hyundai's advertising plate outside the building.

[Contrapunto]

A good initiative. IMO, car manufacturers should also be nudged (heavily) to online distribution of genuine spares and also through 3rd party centers (like WalMart Auto section). Tata Motors et al should definitely try it full steam. Nothing will concentrate the minds of their dealers than potential loss of business. It may hit the profits of sub-par dealers and A$$, but that is exactly the idea isn't it viz. think of the customer first. I can see a few car manufacturers trying it. The German auto majors- well, well, let's watch. "The Game is Afoot......"

[filhosdegoa]

The Triple Advantage Move, I must say:

First of all, customers need not loose hope if they are quoted big figures for service. They can now go across to any other trusted mechanic for a more accurate troubleshoot and make only the necessary replacements - Confidence Inspiring!

Company service centres will get more competitive towards delivering better troubleshooting, they will switch to making profits by volumes rather than targeting few customers for their profits. They will make sure that they carry out only necessary replacements to keep service costs low which ultimately will result in more customers choosing company service centres for their quality of service delivered at the right cost and experienced personnel.

Last but the best: This a a whole new business avenue for Hyundai. By this move, they have captured the alternate spare parts market which is currently flourishing because Hyundai genuine parts are not available in the open market.

Wow, this probably the most positive and democratic move that an automobile company in India can make. However, I am eagerly waiting for brands like Honda, Ford, VW to join in.

Goa has dealerships for almost automobile brands, however, with the exception of Maruti, Tata and Hyundai, all the other brands have ONLY ONE SERVICE CENTRE respectively for the entire state. As a result, the most apparent characteristic is that there is an air of MONOPOLY and culture to force their unfair policies onto the customers who have absolutely no choice. It gets ever more sad for customers who choose not to go to the company service centre and prefer local workshops who often find the right solution to a given problem, that too, by making only necessary replacements but have to bank on inferior quality spare coming from Mumbai and other neighbouring states.

[Sweet Chariot]

kudos to huyndai for selling spares Over-The-Counter sale of spare parts, through MOBIS, i was always afraid of the huyndai's ASC's over thier labour charges and spare parts price. way to go, i hope Ford and other too follow

[arunphilip]

Good move by Hyundai, and one that will encourage me to keep a Hyundai in my garage

[saket77]

Fantastic. Great move by Hyundai. It will greatly help them in long run and will help the owners to cut down on the ownership costs of their Hyundai cars. Other manufacturers should soon follow this suit. However, this will come at the cost of lowering the ASC's income; but the ultimate gainer will be the company because steps like these go a long way in establishing the image of a company which 'care' for their customers and hence rope in more sales.

On another note, if the Germans manufacturers indulge in this trend, then it will also be a win-win situation for both the company and the car owners. The sales are bound to boost up when such an assurance is available. Many people who hesitate to buy European cars which are well built but expensive to maintain will be able to consider them much seriously.

But for now, thumbs up to Hyundai!

[audioholic]

Originally Posted by filhosdegoa

The Triple Advantage Move, I must say:

First of all, customers need not loose hope if they are quoted big figures for service. They can now go across to any other trusted mechanic for a more accurate troubleshoot and make only the necessary replacements - Confidence Inspiring!

They will make sure that they carry out only necessary replacements to keep service costs low which ultimately will result in more customers choosing company service centres for their quality of service delivered at the right cost and experienced personnel.

Last but the best: This a a whole new business avenue for Hyundai. By this move, they have captured the alternate spare parts market which is currently flourishing because Hyundai genuine parts are not available in the open market.

That cannot be done until the company introduces the concept of child parts. That is when troubleshooting and solving a problem will be cheaper, either at ASC or private garage. For example, if you have a faulty CV joint or an oil seal in any part, Hyundai will still sell you the entire unit, be it OTC or at the dealership service center. Hence, if you want to get the problem of a faulty CV joint by the genuine part, you will still replace the entire axle. Thats where the local mechanics make use of child parts sold by other manufacturers or sources and get the job done at lower costs.

Originally Posted by saket77

Many people who hesitate to buy European cars which are well built but expensive to maintain will be able to consider them much seriously.

However - Given the kind of electronics involved in German cars, or rather any current gen car, say the Verna, i20 from the hyundai stable itself, it requires more than just mechanical knowledge to troubleshoot problems. Imagine the Rain and light sensors fail on this car. A mechanic without similar background will not be proficient enough to fix up things. Same in case there is a faulty fuel injector or so. IIRC the new injector has to be coded into the ECU.

Not that the ASC may be so proficient either, but end of the day, just selling parts OTC may not be a great cost benefit for owners. Perhaps, one may be able to save money on labour costs during routine maintenance and they can obtain Consumables and wear and tear parts OTC, but if there is some other problem, it will still remain expensive to fix. When it comes to regular maintenance and replacement of wear and tear parts, will a local garage charge 75% of the ASC(A decent garage not roadside mechanic). Still, you will be paying the same for spares, ie MRP. But still a welcome move by Hyundai.

[greenhorn]

Originally Posted by Contrapunto

Tata Motors et al should definitely try it full steam. Nothing will concentrate the minds of their dealers than potential loss of business.

Tata Motors already have dedicated spare parts stores. I've bought stuff from non Dealer/TASC Tata only parts shops from trivandrum and Bhubaneswar. Funnily, I've still not found one in chennai!

[arjab]

Originally Posted by greenhorn

Funnily, I've still not found one in chennai!

you will find a lot of them on G.P. Road, Chennai. TML spares are never an issue.

[audioholic]

Originally Posted by greenhorn

Tata Motors already have dedicated spare parts stores. I've bought stuff from non Dealer/TASC Tata only parts shops from trivandrum and Bhubaneswar. Funnily, I've still not found one in chennai!

They are usually normal spare parts shops which have an additional board saying Tata Genuine parts shop or something. I have two of them near my house. But those two are not exclusive tata spares shops. They are just authorised dealers. Not sure if there are exclusive Tata Spares shops too. However the good thing is that the shop near my house sells parts with a discount from the MRP.

[bejoy]

Has anyone purchased spares from this place? If so please update on the availability of the spares and the whole process.

[akhilesh51]

Originally Posted by audioholic

They are usually normal spare parts shops which have an additional board saying Tata Genuine parts shop or something. I have two of them near my house. But those two are not exclusive tata spares shops. They are just authorised dealers. Not sure if there are exclusive Tata Spares shops too. However the good thing is that the shop near my house sells parts with a discount from the MRP.

Tata Does have Exclusive Spare Distribution Channel with with distributor-cum-retail counters in all major cities while they also have 'TOP Shoppe' in smaller retail centres.

Both Maruti and Tata have had these setups since years and companies like Hyundai have only recently followed suite.

[M00M]

Im trying to locate the rear seat pull out knobs which when pulled drop down the rear bench in the i10 however its been over a year and even the workshop in mumbai seems to have taken a light view of this situation and not ordered the same part for me. On complaining to Hyundai over email the workshop called and said please come in after 2 months and we will order it for you. Part not even available at the motor spare shops at Opera House. Can anyone help me with online ordering of this part through this MOBIS system ? I tried to look online but could not find a way to order.