Re: Why the Germans NEED NOT and WILL NOT give you Service I had been to VW service center to change my H4 bulbs to Philips X-treme Vision for my Vento. The service advisor opened a job card for the same and charged me Rs 280/- for changing the bulbs!. For a two minute job Rs 280/- shocked I cursed myself for not doing it on my own, next shocker on the bill there was a statement written "CUSTOMER HAS REPLACED NON GENUINE BULBS". When I asked him what is the statement meant to convey, he said "Sir, your warranty is no longer applicable as you've changed the bulbs with non genuine bulbs". I argued that the wattage is the same hence it should not matter but he just went on to say VW has great cars with great electronics and replacing them with non genuine parts will void the warranty. I argued but it was of no avail, lastly unable to bear his statements of warranty I asked him to give it to me in writing that the warranty is void because I am using Philips X-Treme Vision bulbs and I will post it to the respective heads of VW and ask their thoughts on this matter, this is when he started hesitating and started giving excuses, I was in no mood to let this matter go lightly as I was infuriated with his previous statement of voiding the warranty. I insisted on the paper or produce a new bill without this statement, he finally ceded to giving me a bill without the statement, I walked out furious never to come back.
To me this sounds like the people at the service center are just waiting for an excuse to nullify the warranty contract.
I also saw a Jetta and a Passat coming to the service station via the infamous towing vehicle, remembered reading bhpian Ajmat's experience with VW when his Jetta went wrong, as soon as I left the service center I went to VW Palace cross cancelled my Jetta CL booking and made a promise to self "VW cars, never ever!"
Their attitude of holier than thou is appalling and outright ridiculous. Being an owner of Corolla, Innova and Fortuner(I love the T badge ) never did I face such in the face dont care attitude. Heck even when the service personnel scratched my car they promptly repaired it and gave it back. My Fortuner has done 75k kms it has gone through various services but no major repairs same goes for the Corolla and Innova.
New prospective owners of VW good luck, hope you dont get a lemon car and hope your experience with the car is good.
I only mention VW because that's the only company from the German side I've experienced.
Last edited by D'Artagnan : 20th November 2013 at 00:06.
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