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Originally Posted by rockporiom
My point here is not to say something bad about tata owners but I just want to say that tata cars did not have issues when they were new but when they had problems and were taken to the service center not only did the issue keep repeating but went from bad to worse and are still suffering from those issues.
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According to me, it is the combination of both factors that make a TATA ownership experience bitter.
1. TATAs rolling out of the factory line have unaddressed quality issues, which rear their ugly heads a few months into the ownership experience.
2. The ASC, overwhelmed by the problems that keep coming to them everyday, tend to carry out a half-hearted job, thereby laying a foundation for more problems to occur.
3. This vicious cycle continues, until the TATA owner finally sells the car.
If one goes through the Team BHP ownership reviews, many users have said that no new problems cropped up until they went to the ASC to get their old ones rectified. But then, you can't expect owners to live with their problematic cars, can you??
The first thing that TATA needs to do is COMPLETELY REVAMP its QC department. If the car itself does not develop problems, how will the ASC get to screw it up?? Also, you cannot expect the ASC to come up with miracles when the product itself has major flaws.
Also, one must note this: modern cars are incredibly complex and even a well-experienced mechanic may get overwhelmed in rectifying a major problem. Please do not me wrong: in no way am I taking sides with the ASC; its just that if they had a little less on their plate, maybe they would not have earned such a bad name.
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Originally Posted by rockporiom My uncle had more or less the same issues in his indigo glx. This makes me think does tata actually do any R&D while making a product or do they just think like " ok put a door here, put some plastic here, tie an engine to the front and voila we have a car ![LOL](https://www.team-bhp.com/forum/images/smilies/LOL.png) " |
Saying that they do not conduct any R&D on the product is a little harsh, IMO. Every major business house has some social responsibility too; introducing cars to the market without conducting any tests is not just unethical, it is criminal. However, one thing is for sure, their R&D is not as extensive or as detailed as,
say a Toyota or a Honda.
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Originally Posted by rockporiom Either that or they just don't realise the fact that companies earn more in service than in sales and end up giving third class service to everyone possible. |
Whatever the company might be earning in extra services, an equal (or an even larger) amount would surely be lost in multiple warranty claims.
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Originally Posted by rockporiom To make matters worse they tend to appear shocked when the sales fall and blame it on all other factors except for the troublemobiles I mean automobiles they make and their aftersales. |
The fact that their sales have suddenly plummeted is not just due to the QC issues, but a combination of all different factors that make TATA a laggard among other car manufacturers.
Also, one must consider this: it has not been long since TATA started making cars. Remember, it took Toyota more than a quarter of a century to perfect the art of manufacturing a car and earn the reliability tag. Give the company some time and am sure, some day, we Indians might just boast of having a global car manufacturer of our own.
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Originally Posted by rkg I DO own a Indica Vista Qjet Aura from the very first batch of 2008.
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Iam thinking of upgrading myself to ARIA in the near future. |
Sir, you are not alone. I know many friends who own TATAs; even they are quite satisfied with their purchases and happy for what their cars offer. It's just that some (OK, a significant number) of TATAs develop problems due to quality issues and the ASC make things worse, which leads to unsatisfied customers.